Made an 'Advanced purchase' booking with Laterooms. Received an email immediately 1 month b4 my reservation date stating that payment was taking AT TIME OF BOOKING & was NON-REFUNDABLE & NON-TRANSFERABLE!!! Nearer the time due to the trouble over flags we decided it may be better not to go but because of the booking terms we decide to chance it rather than lose our £. Unbelievably when we checked in we're were told we still had to pay as it WAS NOT A PREPAID BOOKING! I then said I wud pay in morn once I'd checked with my bank. Next morn the receptionist cleared matters up by stating the Laterooms lied in every part if the confirmation email & it was no fault of the hotel other than they ARE THE HOTEL, THEY PAY LATEROOMS & THEY R THE SOLE RECIPIENT OF MY £??!! She went on to confirm the this was defo not an advance purchase and I cud have cancelled with no charge up to 4pm that day! Laterooms later confirm that was absolute lies. Who's telling the truth??? Sort it out! Ps I was rite about not wanting to come having been caught up in a bomb evacuation with my pregnant wife. Easily avoided it Ramada had of been honest or knew wot marketing staff were doing!!! Room 126 15/12/12
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- Also Known As:
- Ramada Encore Belfast City Centre Hotel Belfast