Our stay in Belfast was to celebrate my sisters birthday so we decided to stay at this hotel as a special treat - we normally stay elsewhere. However we were very disappointed on our arrival when we found ourselves in a disabled room with no bath, walk in shower and raised toilet. When I phoned reception I was rudely told that's what had been booked so it was no fault of the hotel!! I did not book a disabled room so I think the hotel should be speaking with their booking agents because I see from previous reviews at least one other guest had a similar experience. Nothing was mentioned at reception when booking in, the surprise was when we entered our room - that can't be right. We were moved to another room on a lower floor which looked into some kind of quadrangle and directly into the window of another hotel room. The room was very dark and gloomy with inadequate lighting. The bathroom was also dark with a sink that took an age to empty. The reception area was very nice and the quality of breakfast was very good - however the restaurant lacked any windows so after staying on the gloomy bedroom we couldn't wait to get outside. Certainly not a 5 star experience for us - we have stayed in cheaper and nicer hotels in Belfast.
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- Also Known As:
- Fitzwilliam Hotel Belfast
- Belfast Fitzwilliam Hotel