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The Fitzwilliam Hotel Belfast
Ranked #3 of 44 Hotels in Belfast
Certificate of Excellence
Reviewed December 30, 2012

First of all can I just say that the staff were great. Very helpful and a pleasure to deal with. The only thing that got me is that parts of the hotel seem run down or maybe worn down would be better to use. Dirty carpets throughout the hotel and dirty booklets with stains on them in the room that I was afraid to touch. I did not expect these things in a five star hotel, i have never stayed in one before and I just expected better standards all round. Maybe I am be being fussy, but all other things I cannot fault, especially the staff.

  • Stayed: December 2012, traveled as a couple
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Thank Centre p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,183 - 2,189 of 3,156 reviews

Reviewed December 30, 2012

Great hotel and good central location. Worth £100/room/night, but not much more! Car parking is £17/ night at the hotel, so can be expenses if you are staying a few days. There is cheaper multi story car parking nearby.

  • Stayed: December 2012, traveled as a couple
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Thank Stenners14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2012

The entire experience from parking signage, street valet, check in, committed room availability, room cleanliness, quality of food, service staff knowledge, and amenities are two and a half star quality at best.

As a private equity investor who spends 80+% time on the road in five star hotels around the world, I've seen the most accomplished of hotelier operations in The Ritz Carlton, The Four Seasons, and even The Park Hyatt. I've also see hundreds of failed as failing businesses in need of capital, strategy, and/or improved management. This hotel has a great history and even greater potential, but, regretfully, utterly fails in execution.

At this hotel, you will have to wait and when a time is committed be it will be missed. This is consistent from the amount of time the valet (who is also the concierge and the bellman) requires to get back to the concierge desk in order to take your keys after you self park your car on the street to the room that should be ready in 20 minutes still unavailable after 90 minutes of waiting after check-in.

Overall, the staff is young and seem to genuinely want to do a good job, but have not been properly trained on the contents of the food and drink menu or general best-in-class service protocol. You will wait too long for service in the restaurant only to find a server who needs to ask her manager everything (including how to handle the coffee machine being broken during breakfast). In The Bar, I had a waiter insist that the Bailey's and Coffee was indeed the Negroni that I ordered. Only after my insistence he check with the bartender did he return conceding he delivered the wrong drink (a hot coffee and cream in mug versus iced bitters in a rocks glass).

The hotel room was sufficient, but there were only two pillows on the bed, no duvet, and the non-slip film on the shower was coming off in huge strips (even after two days of cleaning where the room attendants failed to call engineering to remedy it).

Hopefully there will be a management, cultural, and general resource paradigm change before the plight of its current management approach drives The Fitzwilliam into the mediocrity of a prior greatness squandered into present-day obscurity.

  • Stayed: December 2012
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1  Thank j-redfearn-m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2012

Stayed for one night, Friday into Saturday to visit a club in Belfast. Check-in was smooth and staff were friendly, although our room wasn't ready even at 2pm! went off for a coffee and our bag was delivered to our room. Our very nice room! was a good size, very clean and perfectly adaquate for our stay. Ensuite bathroom was a good size with a large walk-in shower and bath. Bed was large and very comfortable. Plenty of space for clothes in the double wardrobe.
We found all the hotel staff friendly even when we returned to the hotel bar at 1.30am and had a pot of tea and large glass of iced water before bed.
Breakfast was a bit slow and my cooked breakfast was a little overdone, but the hotel was very busy this weekend and the staff done their very best under the circumstances.
I would have no hesitation recommending the Fitzwilliam Hotel if you are visiting Belfast City Centre.

Room Tip: Rooms on higher floors away from street noise.
  • Stayed: December 2012, traveled as a couple
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Thank Hump08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2012

stayed here earlier in the year for an overnight work trip....... the hotel was beautiful - room was fantastic - just disappointed I wasn't staying a bit longer to be able to enjoy it more ....... the breakfast was fantastic too! lots to choose from! hotel is very central - fantastic spot for shopping and maybe even some cocktails too - will definitely return sometime :-)

Room Tip: ask for one at the front of the hotel if you prefer to see what is going on around you. at the back...
  • Stayed: March 2012, traveled on business
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Thank TnaG1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2012

have stayed here twice now and both times were very good. rooms are small but beds are big and comfy. the food in the bar is excellent and very well priced. location is excellent, staff are very friendly, overall a really nice modern hotel.

  • Stayed: April 2012, traveled as a couple
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Thank Emmajc89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 22, 2012

I stay here regularly for business and as a regular traveller I still look forward to coming back. A great city hotel with well trained, friendly efficient staff. Good well appointed rooms and comfortable beds, food always consistently good classics. I don't drive here but parking may be a little difficult check with the hotel.

Stayed: December 2012, traveled on business
Thank Sailtorace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Fitzwilliam Hotel Belfast

Address: 1-3 Great Victoria Street, Belfast BT2 7BQ, Northern Ireland
Phone Number:
Location: United Kingdom > Northern Ireland > Belfast > Golden Mile
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Belfast
#4 Business Hotel in Belfast
#7 Romantic Hotel in Belfast
#10 Family Hotel in Belfast
Price Range: $183 - $367 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Fitzwilliam Hotel Belfast 5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Fitzwilliam Hotel Belfast
Belfast Fitzwilliam Hotel

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