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“Nice place and location”

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The Fitzwilliam Hotel Belfast
Ranked #3 of 44 Hotels in Belfast
Certificate of Excellence
Reviewed May 9, 2012

Great hotel, stayed their twice ... very clean, free internet, and in a great location in Great Victoria .... Highly recommended

  • Stayed: September 2011, traveled on business
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Thank Islam F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,379 - 2,385 of 3,156 reviews

Reviewed May 8, 2012 via mobile

I stayed in the hotel over the weekend and I have to say it was an amazing stay! The room was a lot nicer than I imagined it would be and the bathroom was huge.

We decided to go for dinner and were served my a guy called Chris, he was a very pleasant and helpful waiter, he couldn't do enough for us, checked to make sure if everything was ok and made sure we had everything we wanted through the night. To finish our night we ordered a cheese board, it was lovely and it was presented and explained well by Amy.

Our whole stay was brilliant and would definitely stay again A++ service!

  • Stayed: May 2012
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Thank Natalie129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2012

This is a city centre Average 4* hotel front desk staff are very good can't do enough for you big rooms
The bar is not really a family place at all and very pricey as is the restaurant,
the reception area is nice
big rooms
breakfast was hard work ran out stuff they could not handle any crowd at all on the saturday where there was a total melt down at one point no glasses or eggs at all.
There is better in Belfast and better value.

  • Stayed: May 2012, traveled with family
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Thank danny_morgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmaConnor, Front Office Manager at The Fitzwilliam Hotel Belfast, responded to this reviewResponded May 26, 2012

Dear danny_morgan,
Thank you very much for taking the time to provide a review on your recent stay at The Fitzwilliam Hotel Belfast.
It is such a pleasure to hear our Reception Team were able to assist you during your visit and that you enjoyed the ambience within the hotel lobby.
I am disappointed to hear of the issues you experienced during your breakfast on the Saturday morning and wish to apologise for this.
To improve our guests breakfast experience, The Fitzwilliam Hotel now offer both a continental buffet selection along with an a al carte breakfast menu, freshly cooked to order.
Thank you once again for your feedback and I hope to be welcoming you back in the near future.
With Kindest Regards,
Gemma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2012

The reviews we read were generally excellent. We arrived early due to morning flight so didn't expect the room to be ready Only when we got to our room later that day , unpacked and prepared for an evening out did we see just how 4 star this hotel was..
Water dribbled out of the bathroom sink tap...not great when shaving or brushing teeth. No face cloths. No body lotions, no tissues,no bottle of water ( just one for £3 in the fridge ), dirty table in the small lounge area, ripped duvet cover, carpet that was not vacuumed properly,,,,,just all a bit grubby and in need of some TLC.
These things may seem minor,,,and for a 3/4 star hotel costing under £100 you might be right, but this is a '5 star luxury hotel'!!
Ours was only a one night stay...leaving pre breakfast the following morning, so no chance to experience the food.....I assume that were we to have stayed another night , our complaints would have been addressed......
Good position in the city, but thats about it.

  • Stayed: May 2012, traveled on business
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Thank Jonathan951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmaConnor, Front Office Manager at The Fitzwilliam Hotel Belfast, responded to this reviewResponded May 26, 2012

Dear Jonathan951,
Thank you very much for taking the time to provide a review on your recent stay at The Fitzwilliam Hotel Belfast.
I wish to apologise that the standard of the in-room amenities within the hotel did not live up to your expectations and for the inconvenience the maintenance issue caused during your stay.
I can assure you had the management team at the hotel been made aware of your concerns during your visit, these would have been rectified immediately and I am also now happy to advise we have revised our in-room amenities for our guests convenience.
At The Fitzwilliam Hotel Belfast, we pride ourselves on being a luxury hotel within the heart of Belfast City Centre and thank you again for your feedback.
I very much hope to welcome you back in the near future.

With Kindest Regards,
Gemma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2012

Me and my boyfriend stayed here for one night last week during the Titanic Festival. On arrival we were greeted by a friendly reception team who was only to happy to assist us with the many questions that we had. We arrived a bit early for check-in (2pm with a 12 noon check-out) which we felt was a little late, we had to wait some time for our room to be ready but it gave us some time to explore the city before settling down.

We stayed in an executive double room on the 4th floor, which at first glance looked very grand and stylish, however on closer inspection had a few minor flaws. There was chipped paint on the skirting boards, and on the corners of the walls, with the odd small stain on the carpet - all minor things that could be taken care of with some TLC. The view it has to be said was awful, directly across the side of the Jury Inn, which really overlooked us (we could see people walking about in their rooms), to the side of this there was a very ugly carpark with road works infront of it. That said, the was room was clean, very comfortable and we certainly enjoyed our night their.

Many people on here have commented about the dark corridors, which during the day were perfectly lit, however in the evening/nightime is was very dark and if I'm honest a little scary - luckily our room was right by the lift so we didn't far to go.

Before dinner we had cocktails in the bar, which was very stylish but relaxed - loved it! There was a great selection, although a little pricey, and the waiters were very friendly and couldn't do enough for us.

We ate dinner in the restaurant, which was a little quiet (we were the only people in there) but we had a fantastic evening never-the-less. The food was amazing and the staff very attentive without being overbearing. The only slight flaw (and it is slight) was the poor selection of 'old world' red wines, being a 5 star hotel I would expected more. The only downer of the evening was when we wanted to have a night-cap in the beautiful hotel lobby, which seemed to have been taken over by a large group of very loud women, who dressed in jeans and sports wear were not doing the hotel any favours at all.

We ate brealfast in the restaurant to, we had read several negative reviews about the breakfasts so we were unsure what to expect - we need not have worried. The breakfast was fantastic, a great choice of hot food and continental. It was self service for food, with table service for hot drinks - again the staff were very friendly and could not do enough for you.

All-in-all it was a very enjoyable stay with only a few minor issues. To maintain its' 5 staff status and reputation The Fitzwilliam Hotel does have to be on the ball with the maintainance of the rooms and maybe supervise (lets just say) loud guests that might be comprimising other guests stays.

  • Stayed: April 2012, traveled as a couple
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2  Thank GuernseyGirl22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2012

Together with my wife and two close friends, we booked two rooms at the Fitzwilliam Hotel Belfast over the Easter holidays staying for two nights arriving on a Friday and leaving on Easter Sunday. We certainly didn't regret it. The staff was very friendly and helpful,
The great thing about the Fitzwilliam is its excellent location. It was only two blocks away from the City Hall where they had this excellent exhibit about the Titanic. The Titanic was built in Belfast and being the 100th anniversary of the Titanic, it is such a big thing in Belfast this year. The hotel is just a block away from the Crown Bar, one of the most famous Irish pubs (and restaurant) in Belfast. It is only a couple of blocks away from the City Center where there is a lot of shopping and a lot of sights to see including the leaning tower of Belfast.
We found the Fitzwilliam to be very modern and comfortable. Considering it was the Easter weekend, we got a very good deal from the hotel. Really great value for money. We liked the fact that our room was quite spacious. It even had a very comfortable sofa in it. The bathroom was modern and of good quality. One thing though, we found it strange that for a five star hotel, they only offered shampoo and body soap. They didn't have any body lotion.
On our first night, being quite tired, we ordered from room service. We found it strange too that they were charging ten pounds for the service. We thought this should really be part of the price and not an extra charge.
Anyway, the gas fireplace at the lobby was a great comfort as it was raining strongly during that weekend in Northern Ireland. On our last day, after winding down from all our walking tours and after checking out, we had quite a few hours to burn since our flight back to London wasn't till 9:30 in the evening. We just hung out at the lobby in the fireplace and chose some interesting coffee table books from their library in the lobby. All in all it was a really enjoyable stay at the Fitzwilliam.

Room Tip: Try to ask for a room with a street view.
  • Stayed: April 2012, traveled with friends
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2  Thank Jack_tee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2012

Stayed here for 2 nights at the beginning of April. What a lovely modern hotel. Comfortable and tasteful bedrooms which were spotless. Breakfast was good. Staff were very friendly. Very close to the waterfront hall etc. Only negative thing which has been highlighted before is the very dark corridors. Would go back again.

  • Stayed: April 2012, traveled with family
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Thank bredaCoMayoIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Fitzwilliam Hotel Belfast

Address: 1-3 Great Victoria Street, Belfast BT2 7BQ, Northern Ireland
Phone Number:
Location: United Kingdom > Northern Ireland > Belfast > Golden Mile
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Belfast
#4 Business Hotel in Belfast
#7 Romantic Hotel in Belfast
#10 Family Hotel in Belfast
Price Range: $183 - $367 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Fitzwilliam Hotel Belfast 5*
Number of rooms: 130
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Also Known As:
Fitzwilliam Hotel Belfast
Belfast Fitzwilliam Hotel

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