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“Shame it doesn't open weekends” 3 of 5 bubbles
Review of The Chocolate Factory

The Chocolate Factory
Ranked #45 of 119 things to do in Swansea
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Attraction details
Owner description: All bookings must be made in advance. Take a tour of Wales’ leading chocolate factory and find out exactly how chocolate is made. Learn about the fascinating history of chocolate, just how and where in the world the fantastic cocoa beans grow, the guilty pleasures of the ancient Aztecs, Columbus’ big discovery, and lots, lots more. You will get to see a real working chocolate factory, smell delicious chocolate being melted in our giant chocolate kettles, and taste all the different types of chocolate we provide. Uncover the secrets to making great chocolate and many other tricks of the trade from chocolate bar manufacture to creating a hollow Easter egg. And, of course, we promise lots and lots of chocolate samples to feast on throughout your visit!
Level Contributor
9 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
“Shame it doesn't open weekends”
3 of 5 bubbles Reviewed August 31, 2013 via mobile

Went with hubby and kids last year and found it was an ok afternoon so intended to return however they don't open on weekends
.. Shame as this is when the kids are off school and looking for something to do !!

Visited May 2013
Helpful?
7 Thank traceyjones45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheChocolateFactory, Public Relations Manager at The Chocolate Factory, responded to this review, September 4, 2013
Thank you for your review and wishing to come back again.
We are only able to run tours when, the factory is actually in production. At present this excludes weekends. Occasionally, due to other constraints, it can mean that we are not able to run tours during the week. This is one of the reasons why, we ask for bookings in advance so as to avoid any disappointment.
We did open for weekends for one season but found that, demand for tours during the week was much greater than at weekends!
We are continually reviewing our opening times, so please do visit our website for any updates.
Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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66 reviews from our community

Visitor rating
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Date | Rating
  • English first
  • Any
English first
Stafford, United Kingdom
Level Contributor
7 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
“Very informative and enjoyable”
5 of 5 bubbles Reviewed August 24, 2013

Excellent staff member who was very informative, approachable and engaging. Chocolate was yummy too. Daughter thoroughly enjoyed the whole experience and can not wait to show her friends at school. We hope to visit again on the new premises.

Visited August 2013
Helpful?
5 Thank shell7813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheChocolateFactory, Public Relations Manager at The Chocolate Factory, responded to this review, August 28, 2013
Thank you very much for your review, your comments will be passed onto our colleague who conducted the tour. We do strive to provide a personal touch with our tours. Details about our new site will be posted on our web site, so do keep an eye open for that. Also, your daughter’s school might be interested to learn that, we run special educational visits for schools.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Neath, United Kingdom
1 review
common_n_attraction_reviews_1bd8 5 helpful votes
“Fantastic Family Day Out!”
5 of 5 bubbles Reviewed August 24, 2013

I can highly recommend a visit here. We, two adults and two children aged 5yrs and 9yrs, visited The Chocolate Factory during the summer holidays. Going on a Monday meant that we were lucky enough to be in a small group - just us and one other couple! The lady giving the tour was fantastic - so friendly and informative - and really made a fuss of the children. We had a small talk to begin with - about where their chocolate comes from and the different forms it takes- how it enters the factory and how it can leave - all very well done with props! The children saw and could handle real cocoa pods, the beans, cocoa butter on so on. They also had the opportunity to try the different types of chocolate. Then putting on our hairnets and aprons we went into the factory itself. We got to see the workers and the machines in action. They were currently working on chocolate hearts - so we got to witness the whole process of how the plastic moulds were made, where the tons of chocolate were melted down, how the hearts were made and foiled. The children had the chance to 'shake' chocolate in moulds to create hollow figures - and of course, the best bit, more tasting! The tour ended with a visit to the Chocolate Shop - which was fab - and the children certainly enjoyed picking up some treats to remember their day by. We all had a thoroughly enjoyable day - in the words of my 9yr old son, "That was awesome!"

Visited August 2013
Helpful?
5 Thank NMills79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheChocolateFactory, Public Relations Manager at The Chocolate Factory, responded to this review, August 28, 2013
Thank you very much for your positive review. We do strive to provide a personal experience that is both, informative and fun. The exciting thing about is visit is that, you can never tell what we are making from one day to the next! The next time you visit we could be making chocolate stars, bears, soldiers, bars or even something bespoke. Your comments will be passed onto our colleague who conducted the tour.
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Level Contributor
13 reviews
common_n_attraction_reviews_1bd8 13 helpful votes
“Looked awful!”
1 of 5 bubbles Reviewed August 14, 2013 via mobile

We went here for a rainy day out. It took ages to find as there wasn't even a proper sign on the building. It was then dirty and dodgy looking on a run down industrial site so we didn't even go in! The chocolate may be good according to other reviews but the outside put us off. Will stick to buying it off the shelf!

Visited August 2013
Helpful?
10 Thank Newbu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheChocolateFactory, Guest Relations Manager at The Chocolate Factory, responded to this review, August 20, 2013
Thank you for your comments.

We are a real working factory, based on an industrial estate and as such we appreciate that, the appearance of our building is not what might be expected. However, a tour of the Chocolate Factory more than makes up for any initial adverse reaction.

You may be pleased to learn that, many of our clients are well known U.K. retailers and as such our food handling standards match their requirements.

At present, we are only open for tours from Monday to Friday and all our advertising & promotional material does state that, booking is essential.

We appreciate that, locating us may not be that straightforward but the number of brown signs we are allowed is restricted by the council. There is a large banner on our perimeter fence to assist and our bright yellow Chocolate Factory van is also parked outside the site.

We are sorry that, you did not wish to venture inside but you might be interested to learn we are relocating. We are confident that, the new site will be far more aesthetically appealing.
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London
Level Contributor
4 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
“No response to booking”
1 of 5 bubbles Reviewed April 5, 2013

Called up about 6 times over the course of two (working) days. 'Phone was not answered and went to voicemail saying the centre would next be open Feb 15-Feb 19th 2010 (!).

Sent enquiry through website remained unanswered several days later.

Will look up somewhere else to visit instead.

Visited April 2013
Helpful?
7 Thank Kevin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheChocolateFactory, Public Relations Manager at The Chocolate Factory, responded to this review, April 9, 2013
Thank you for taking the time to leave a review, I'm sorry to hear that you were unable to get in contact with us.

Unfortunately the Factory undergoes a factory shut down every Easter period, during this time ther are very little staff on site to answer the phones.

However, there was a message on our website informing our customers and visitors that we were closed from Thursday 28th March to Monday 5th of April 2013, I;m sorry if you were unable to see this, next time we are closed I will ensure the message is noticible on the website.

With regards to the phone line, unfortunately we had some technical difficulties with our answerphone service during this time.

I hope that this has not deterred you from coming to visit us, and we hope that you will come to see us soon!
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