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Village Hotel Swansea
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Reviews (2,052)
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Reviewed June 29, 2014

I Have no fault with the hotel, staff were pleasent. Food was lovely but I wouldn't book a spa break there again. There was aquaerobics in the pool with Loud music . Pool was open to non residents. It was very busy . The jucuzzi was so small even though it said on wall 6 people allowed . I was told to get out due to 5 people using it. Every 20min it would stop to filter. We were told by staff to vacate for 5min. I didn't find it at all relaxing .

  • Stayed: June 2014, traveled with friends
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Thank ann_yy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark M, General Manager at Village Hotel Swansea, responded to this reviewResponded July 3, 2014

Dear Guest. Thank you for your kind remarks, which I have shared with our staff. Sorry the leisure experience was not as relaxed as you would have liked, we can experience high footfall levels with guests enjoying the facilities at peak times. We look forward to welcoming you back soon. Best wishes, Mark.

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Reviewed June 29, 2014

Quite a good hotel, the rooms are clean and spacious and the facilities good. Nice dining area and the food was very good. Staff were helpful and friendly and overall the whole experience was good, probably one of the better hotels in this area. It's location is reasonable as it is only a short (2 miles) to great beaches (walkable), close to Swansea night life but far enough away so as not to be noisy. A short walk to a mini late night supermarket provides for all tastes and an ATM.
There is a seating / dining area outside BUT two major problems...One is that fact that the hotel allows customers to smoke in this area and considering it is the only seating area outside, it's a bit much and unhealthy to expect customers to sit with people inconsiderately blowing smoke in your face whilst you are trying to enjoy a nice drink or meal and the other problem is the fact that your share your seating area with a car park, despite the fact that the hotel is in a very spacious area and this problem could easily be rectified.
The hotel do not appear to have any concerns with their customers inhaling carbon monoxide or nicotine smoke on their grounds. Wake up Village it's not good enough.

Room Tip: Top Floor was very quiet.
  • Stayed: June 2014, traveled on business
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Thank Brian10117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark M, General Manager at Village Hotel Swansea, responded to this reviewResponded July 3, 2014

Dear Guest, thank you for the kind remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed the Hotels facilities. We do understand your concerns and we welcome all constructive criticism, as it helps us to get better. Best wishes, Mark.

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Reviewed June 17, 2014 via mobile

I stayed on a Saturday and Sunday night; all great but make sure you don't dawdle on Monday morning for breakfast. It all winds down quite quickly in the last half an hour so getting a cooked breakfast is tricky and all the pastries have pretty much gone. Very comfy bed and the staff went the extra mike to give us room service on the bar after the bar stopped serving food to non-residents. Good location with free parking is a bonus.

  • Stayed: June 2014
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Thank Doodific
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark M, General Manager at Village Hotel Swansea, responded to this reviewResponded July 3, 2014

Dear Guest, thank you for your kind comments, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon. Kind regards, Mark.

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Reviewed June 15, 2014

The staff are efficient and the rooms a good size. There is a Starbucks on site which means that if you don't like cooked or large breakfasts you have the option of reasonable coffee and croissants or pastries. If you like swimming or the gym then these facilities are available.
Now the downsides.
1. The grouting in the shower and the area by the shower screen needed a good clean. 2.There was a hole in the bedroom carpet and wearing to the floor underneath it. 3. The sofa was stained.4.The room was far too hot and the air con did nothing but make noise. 5. There was loud thumping music reverberating through the room early and late ( I was told that this was probably music from the gym and that they would be asked to turn it down. Possibly the source of the heat as well). 6. The décor of the room was dismal. 7. The lobby is dark and the furniture threadbare and grubby. This area gets a lot of traffic with the gym, the pub, Starbucks and the many organised parties that seemed to be there. 8.The hotel is a bit far out from the center and feels like it is in an industrial wasteland, although this does mean that there is ample parking. 9. Finally the hotel is not cheap

Room Tip: Room 221 is hot and noisy and I suspect that this is the case for most if not all of the odd numbers on the second floor.
  • Stayed: June 2014, traveled solo
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Thank francis161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark M, General Manager at Village Hotel Swansea, responded to this reviewResponded July 3, 2014

Dear Guest, We take all feedback seriously, and sincerely regret that we did not meet your expectations. As a result of this feedback we are committed to rectifying the issues raised (especially the bedroom). We hope to see you again soon. Kind regards, Mark.

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Reviewed June 14, 2014

Stayed here for one night. Easy to get to and very large car park. Welcoming receptionist who was helpful, outlining all functions of hotel. Room was spacious ...... Large double bed and sofa, but very very warm at night, despite air con being on (?) there was some mould in bathroom I noticed and also we noticed the corridors, carpets and walls were slightly scruffy in places. I was surprised that I could see into my friends room through the peep hole since there was no cover on it.... Not very private! (Hence my rating) . Didn't sample breakfast but enjoyed Starbucks on site, and location walking distance to wind street for pubs, clubs and bars.

  • Stayed: June 2014, traveled with friends
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2  Thank Sarah Lewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark M, General Manager at Village Hotel Swansea, responded to this reviewResponded July 9, 2014

Dear Guest.
Thank you for your comments we hope to see you again soon.

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