We visited this ibis hotel in May, as a large group, I have never stayed in an Ibis so wasn’t sure what to expect. The cleanliness of our room was to a very high standard and the room had everything we needed. However it was on the roadside and I did wake a number of times through the night because of this. The hotel has a large reception area, again very clean but not really a nice atmosphere.
What has really narked me is the service we received. The lady who checked us in was not welcoming, she did not smile or give us eye contact at any time and She did not point out directions for our room! The same again when we visited the bar area before going out, I found them quite rude and unprofessional. When we checked out the lady just said 'Thanks' again no personality or friendliness!
Overall we did not pay a lot to stop in this hotel and I would possibly stay at another Ibis but they really do need to train their team members to have some customer service skills, it’s a shame as the team here are letting the brand down!
- Official Description (provided by the hotel):
- The Ibis Swansea Bay hotel, featuring 99 modern rooms, a restaurant and a bar, is ideally situated in the heart of the SA1 waterfront development. The hotel is just five minutes from centre of the city of Swansea and its cafe and bar district, a ten to fifteen minutes drive to tourist attractions such as the Dylan Thomas Centre, the Grand Theatre, the National Maritime Museum as well as Gower Peninsula and its award winning beaches. Free car parking is available to hotel guests. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, ACCOR, Booking.com, Expedia, Hotwire, Cancelon, Travelocity, TripOnline SA and Orbitz so you can book your Ibis Swansea reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ibis Swansea Hotel Swansea
- Ibis Swansea Wales