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“Excellent but dusty!” 4 of 5 bubbles
Review of Morgans Hotel

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Morgans Hotel
Ranked #9 of 24 Hotels in Swansea
Cardiff, United Kingdom
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Excellent but dusty!”
4 of 5 bubbles Reviewed January 27, 2014

We stayed in the Pacific room in the Town House o Saturday 25th January as we were visiting Swansea for a family engagement party.

The room was great however the bathroom seemed to have a fine layer of grey dust throughout - the towel rail was awful and I have no idea how it could have been missed by the cleaning staff as they had put the towels on top of it. I cleaned the window sill myself!

It may be an idea to have a stock of umbrellas in the entrance to the Town House as we got absolutely soaked going from here to the main hotel for breakfast.

Would definitely stay again and hopefully the dust issue would be sorted.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dills405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgans_Group, Manager at Morgans Hotel, responded to this review, March 5, 2014
Many thanks for taking the time to write a positive review of Morgans.

I have raised your comments regarding the dust with our housekeeping team and it appears that some maintenance work was carried out after the room was serviced which is responsible for the fine layer of grey dust you refer to. However, the room should have been checked again prior to your arrival so please accept our apologies that the room was not up to the usual high standard that we would expect.

We will also take onboard your suggestion of the umbrellas as we don’t want our guests getting soaked!

We look forward to welcoming you back soon (with no dust issue!).
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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672 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (144)
Date | Rating
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English first
Cardiff, United Kingdom
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed January 23, 2014

We stayed here on a wet Tuesday night. The bar was fairly quiet - this may have been due to the rain and the fact that it was mid week - the staff were friendly and professional. We stayed in the townhouse across the road, the room was clean and boutique style in decor. It had quality bedding and luxurious robes, tea and coffee facilities and a mini bar. The hotel was easy to find with lots of secure parking. The hotel is located over the road from Wind street which is full of bars and restaurants and a short walk into the shopping area, we also walked around the marina which is behind the hotel. We got a very good deal on Late Rooms.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank davidjo21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgans_Group, Manager at Morgans Hotel, responded to this review, March 5, 2014
Many thanks for your great review. We appreciate your comments regarding our friendly staff and I will ensure this is passed on to the rest of the team. We are very pleased to hear you enjoyed your stay in Morgans Townhouse and found the central location beneficial. Each of our rooms are individually designed so hopefully we can keep you coming back to try each one!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kidderminster, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 7, 2014 via mobile

We had our wedding here back in October and everything was great!!
We only had a small wedding of 30 guests, everyone was made to feel so special. Everything we asked of them was done even how we wanted the food served.
Cocktails after the ceremony were great and the food was amazing. Totally surpassed our expectations.
Would recommend to everyone absolutely fantastic day.
To finish have to mention Alex for organising everything for us and Sarah and her team for serving the meal.
Thanks again
Paul and Samantha Newman

Stayed October 2013
Helpful?
2 Thank Samantha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgans_Group, Manager at Morgans Hotel, responded to this review, March 5, 2014
Congratulations once again on your wedding, we are glad you choose to spend such a special occasion with us at Morgans. I will be sure to pass your kind comments on to the rest of the team. We love to hear that we have given you a day to remember and hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
united kingdom
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed January 6, 2014

Stayed at this lovely friendly hotel for a family wedding, We stayed in one of their coach house rooms for the first night which was very nice albeit noisy at night, but on the second night we stayed in the actual hotel itself which was amazing, the room was very spacious clean and great quality, had iron/ironing board, hair dryer, mini bar, tea coffee facilities, an amazing bathroom and molton brown products, very luxurious. Staff are extremely friendly and nothing is to much trouble, I would highly recommend this hotel to anyone.

Room Tip: rooms in the actual hotel are quieter albeit cost a lot more but well worth it
See more room tips
  • Stayed January 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank julie1914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgans_Group, Manager at Morgans Hotel, responded to this review, March 5, 2014
Many thanks for your lovely review of Morgans. We appreciate your comments regarding our friendly staff and will ensure this is passed on to the rest of the team. We are very pleased to hear you had such a pleasurable stay and look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chepstow, United Kingdom
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed January 2, 2014

We had a Family birthday to celebrate and booked a large number of rooms in Morgans on a Saturday in late December thinking it would be the ideal place to use as our meeting point as we gathered from all parts of the UK and Swansea. We have stayed at Morgans in the past, but in some ways its success as a hotel conflicts with its success as a quality bar attracting large numbers of non residents, and the two don't necessarily mix well. The main Bar/ Lounge is normally a large comfortable space, but on the late Saturday afternoon we met there it was full of large parties of non residents and bore closer resemblance to a large pub than a luxury hotel. Depending on your point of view it was either vibrant and atmospheric or unbelievably noisy with no room to sit or chat. There is a small residents "lounge", consisting of some café style tables and chairs which was completely overwhelmed by demand, and we, as a mixed aged group of young children, adults and OAP's, had to mix it with the throng, it wasn't the most pleasant hour or so, the children and oap's never heard so many swear words, not a place for the faint hearted!.
We had the Eagle Room in the town house across the street from the main hotel, which is a spacious twin double bedded family room with a big shower-room. Morgans has always prided itself on its attention to detail, but this room, which is up a flight of awkward stairs from the lift on the second floor in the eaves of the roof, not easy to access if you have lots of kids paraphernalia and luggage, leaves a lot to be desired. The room has only three small velux type roof windows, no big deal in the middle of a dark wet Welsh December day, but if staying in the spring and summer it could feel dark and closterphobic with no outlook. The old wooden bedroom furniture was also badly marked and scratched (perhaps they were designer stressed and we missed the point) and strangely out of place in a modernist space, the beds and bedding though were first class.
The 08.00 to 10.00am Sunday Breakfast time was also a little draconian, most hotels have 10.30 or even 11.00 last orders on weekends, we were told they had to clear up for lunch?, and brought a disappointing stay to a disappointing end.
The Hotel is not ideal for a family gathering, its public spaces are just not suitable, it desperately needs a proper residents lounge because, as it currently stands on weekends, its just a big comfortable, hugely busy pub with some nice bedrooms. The Hotels ethos seems to at odds with itself, is it a luxurious boutique hotel offering high standards of comfort and service or the meeting point for groups of revellers getting ready to party the night away in nearby Wind Street? I think the benefit of the income from the latter will be detrimental to the former unless change is made in the future.

  • Stayed December 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank peter_fowler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MorgansHotels_GenMgr, General Manager at Morgans Hotel, responded to this review, January 3, 2014
Thank you for taking the time to provide feedback regarding our hotel. At Morgans we appreciate all feedback as we are continually looking for ways to improve our customer experience.

We are very sorry that you found the bar so loud and busy - the December Christmas parties were out in full force that Saturday. I am concerned that you found the residents' lounge was also too busy and we will certainly look at giving our residents a larger dedicated room in the future.

Your comments regarding the hours for breakfast have also been noted and will be looked at for the New Year.

We very much appreciate your recommendations and look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Llanelli, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 30, 2013

absolutly stunning place,excellent service,staff very polite,enjoyable stay all round! room was amazing,located in the most perfect townhouse,spacious and spectacular,had the most romantic setting to make a lovely break away extra special

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank kelt38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ascot, United Kingdom
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed December 30, 2013

I visit Swansea on a regular basis and have tried a different hotel on each occasion but I have finally found one that I would be happy to return too. The location is perfect for Swansea town centre and the marina without being too noisy and there is parking available outside the front door. Each room is individual and you can choose your room online.We stayed in the Rajah of Sarawak which was extremely comfortable and beautifully presented. Breakfast was first class and the atmosphere in the bar was lively. My one and only gripe was as we visited during December there was only a Christmas menu available and a little more choice would have been appreciated as we had booked to eat in the restaurant at lunchtime and in the evening. The food was very good though and we thoroughly enjoyed our brief stay. I don't know why this hotel doesn't rank higher on trip adviser as I have stayed at other hotels higher ranked and they don't come anywhere near the standard of this hotel.

Room Tip: You can look online and see detailed information about each room before making your choice.
See more room tips
  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Suzanne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Morgans Hotel

Property: Morgans Hotel
Address: Somerset Place, Swansea SA1 1RR, Wales
Location: United Kingdom > Wales > South Wales > Swansea County > Swansea
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Swansea
#3 On the Beach Hotel in Swansea
#5 Business Hotel in Swansea
#6 Romantic Hotel in Swansea
#8 Family Hotel in Swansea
Price Range (Based on Average Rates): $
Hotel Class:4 star — Morgans Hotel 4*
Number of rooms: 42
Official Description (provided by the hotel):
Morgans Hotel is located in the heart of the maritime quarter, within walking distance to the city centre of Swansea. The Main Hotel has 20 rooms of accommodation, a bar lounge, restaurant and conference facilities. The Townhouse, situated across a small side road from the main hotel, has an additional 22 bedrooms. Please note that we are unable offer room service in the Townhouse. The restaurant is open seven days a week to residents and we serve bar meals in our bar lounge daily. The restaurant is open to the public from Wednesday evening through to Sunday lunch. The hotel is non-smoking and we have disabled access and facilities. ... more   less 
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Also Known As:
Morgans Hotel Swansea, Wales
Morgans Swansea

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