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“Lovely Hotel”
Review of Morgans Hotel

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Morgans Hotel
Ranked #9 of 22 Hotels in Swansea
Kent
Level Contributor
62 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Lovely Hotel”
Reviewed November 15, 2013 via mobile

Stayed on business overnight, and I was very impressed. The room was beautiful, the food in the restaurant was very good quality, and the staff were all very friendly and helpful. All in all a very enjoyable stay.

Stayed November 2013, traveled on business
Helpful?
1 Thank SDMKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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699 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
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  • Dutch first
  • English first
  • German first
  • Spanish first
  • Any
English first
Gloucester
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 11, 2013

Came down to Swansea for a family event. I knew the area well, therefore chose hotel for location, but also other reviews. The hotel is excellent. Its a building of character, but has been sympathetically preserved. So as the previous Maritime Centre, its has large open rooms, detailed plasterwork, wood panelling and stained glass windows. That all adds to the ambiance of the place. Reception was polite and informative, we arrived at 1pm and our room was ready. Checking normally 3 pm. Car parking is in a barrier protected front car park. Our room 'Harve' was in the separate Townhouse. Just short, porter accompanied, walk across a quiet road. Room was clean, bright, and practical. Mini bar, tea and coffee, safe, large flat screen TV and free WiFi. Bed was soft to medium firmness. The bathroom was great. Large quick fill bath and separate double rose shower cubicle. Dressing gowns included as well, and Molton Brown products. Perhaps a guide on how to use the air conditioning unit to give heating would help, but we figured it out! Given a City Centre location, and it being a Saturday night, the hotel opened up a residents bar off the main bar. Great for a bit more peace and quiet, and a nice touch. Breakfast was in another large traditional room. Great choice and well cooked.

Room Tip: Only stayed in our room, but from the web site all looked good.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Paulglos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wales uk
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed November 10, 2013

I booked a 60th Wedding Anniversary Sparkling Tea for my parents at this hotel. They were very busy on the day and I did book at short notice, but we had the best of welcomes. I visited earlier to bring a cake, cards, balloons and banners and they were very accommodating offering a cake stand etc. I did not realise that tea/coffee was not provided with the 'sparkling tea' but they were happy to provide this for an extra charge. We did wait a while for our food as they had a very busy lunch but due to the delay they did not charge us the extra for our tea. We booked a photographer and we did cause some disruption but the guests and staff were more than accommodating!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank partyleader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucestershire, United Kingdom
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 3, 2013 via mobile

We stayed for a Saturday night but had dinner in the hotel with my sister and her husband. The food was excellent and the service matched the food. Our room was a little on the small side but good enough for 1 night and the Welsh breakfast was hearty and filling.
Overall the staff were very friendly from the Reception through to the Bar and Restaurant and we would definitely stay again.

Stayed September 2013, traveled as a couple
Helpful?
Thank APR16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, England
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed October 29, 2013

The room that I was given smelt of damp, the carpet hadn't been hoovered (little pins embeded in the carpet) and the bedding felt damp. For the price - not worth it. When I raised this with reception there was a weak apology but no effort to offer me a different room or compensate.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsGrant101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Level Contributor
54 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed October 27, 2013

Morgans hotel is a decadent boutique hotel, however the staff at morgans make it more than just a hotel for business. The hotel rooms are decorated to a very high standard, and the toiletries are Molten Brown, which help revive after a night sleep on very comfortable beds.
But the piece de resistance is the friendliness and helpful manner of the staff. Morgans is normally a hotel I use for business when in Swansea. However I did have to call upon the hotel to put me and my family up at short notice. This they managed without any problem and offered children's dvds for the wet days. The only gripe I have with Morgans is Wednesday nights, and that it is on the trail back from wynd street which can be noisy. But this is minor

Room Tip: The main hotel rooms are the best!
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  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swansea, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 27, 2013

Absolutely disgusting customer service from the reception team. Made us feel unwelcome and they obviously don't strive for excellence. Booked us into a room we did not ask for because they messed up our booking (which they would not take any responsibility for).
As a Swansea resident, I have always thought of Morgans hotel as the top in Swansea. Now that I have stayed there, I can honestly say it is by far the worst and not what people would expect. The terrible customer service should not be tolerated at any hotel, especially hotels which claim they are first class. Waste of money and I would definitely never be staying there again. I will be sure to let people know about this awful experience and most certainly not be recommending it to any one.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank RebeccaPhillips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Morgans Hotel

Property: Morgans Hotel
Address: Somerset Place, Swansea SA1 1RR, Wales
Location: United Kingdom > Wales > South Wales > Swansea County > Swansea
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Swansea
#3 On the Beach Hotel in Swansea
#5 Business Hotel in Swansea
#6 Romantic Hotel in Swansea
#8 Family Hotel in Swansea
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Morgans Hotel 4*
Number of rooms: 42
Official Description (provided by the hotel):
Morgans Hotel is located in the heart of the maritime quarter, within walking distance to the city centre of Swansea. The Main Hotel has 20 rooms of accommodation, a bar lounge, restaurant and conference facilities. The Townhouse, situated across a small side road from the main hotel, has an additional 22 bedrooms. Please note that we are unable offer room service in the Townhouse. The restaurant is open seven days a week to residents and we serve bar meals in our bar lounge daily. The restaurant is open to the public from Wednesday evening through to Sunday lunch. The hotel is non-smoking and we have disabled access and facilities. ... more   less 
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Also Known As:
Morgans Hotel Swansea, Wales
Morgans Swansea

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