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“Good location but watch for the extras”

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Premier Inn Swansea Waterfront Hotel
Ranked #1 of 22 Hotels in Swansea
Certificate of Excellence
Near Bath, England
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Good location but watch for the extras”
Reviewed December 31, 2012

Well located in the new SA1 development in the marina complex, a 10 minute walk from th city centre. Staff very pleasant and helpful. Room up to the usual high standard.
Downsides - unsecured car parking cost us £11 for 2 nights, which we thought was a bit of a rip off (and the machines don't take credit cards to add to the problem). Didn't bother with the full breakfast at nearly £9 each but opted instead for a cheaper coffee and croissant. Had the weather been better we would have walked to Sainsbury instead. We were also woken early on both mornings by people moving the large bins around behind the hotel - and we were on the 5th floor! Our advice would be to ask for a room away from the back of the hotel.
Summary - a good hotel but let down but a few annoying shortfalls that mean the headline price isn't what you actually end up paying.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mal_bath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PISwanseaWaterfront, Front Office Manager at Premier Inn Swansea Waterfront Hotel, responded to this review, January 9, 2013
Thank you very much for your review. We are delighted that you enjoyed your stay and that our clean, comfortable room and helpful team here met your expectations. In regards to the car parking at the hotel we look to inform as many guests prior to arrival about the car park situation as we can. I am disappointed to hear about the noise issues you had on the morning of your departure,this issue has been taken up with the parties involved. Thanks again for your feedback we forward to welcoming you back soon.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (323)
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English first
West Horsham, null, United Kingdom
1 review
Reviewed December 31, 2012

Lovely room and great staff in the hotel and restaurant. However, the standards in the restaurant were poor and the cause seems to be that the staff are over-worked. Much of the breakfast crockery and cutlery was not properly clean and we had to wipe things ourselves as the staff were so busy. Many other guests were noticing the same. One evening the restaurant was so over-booked that the staff were getting seriously stressed about it and food was arriving more than hour after placing the order. If we had not complained it may have been much later! When it did arrive the vegetables were over-cooked and we were left seriously disappointed. Two nights earlier it had been much better! We were given a discount on the cost of the meal but what we really wanted was a nice meal. We will not be returning!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blue R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PISwanseaWaterfront, Front Office Manager at Premier Inn Swansea Waterfront Hotel, responded to this review, January 9, 2013
Thank you for taking the time to review your stay at our hotel. At Swansea Waterfront Premier Inn we endeavour to ensure all our guests have an enjoyable stay in a comfortable environment. Whilst we are pleased to hear you found the room to be up to the high Premier Inn standards and that our staff were helepful. We are disappointed to hear that the restaurant didn't impress, please be assured your comments regarding the restaurant have been noted and will be followed up with the Management Team in the restaurant. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future
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Bracknell, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 31, 2012

Having stayed at various Premier Inns including this one before I was very disappointed with our stay this time. The noise outside the room was completely unacceptable with people running in the corridors and up the stairs (our room was right next to the stair well). In addition our original booking was for the Thursday night and had contacted their customer services team on a number of occasions to move the booking to Friday as I was unable to change it on the website; all of my emails were completely ignored as were my phone call. This resulted in me having to rebook at additional cost for two nights and lose the original booking.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ken_Cowley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn Swansea Waterfront Hotel, responded to this review, January 8, 2013
Thank you for your review.

At Premier Inn our main objective remains to deliver a high level of customer service in all our establishments. We apologise for the service you experienced at our hotel.

Your comments have been noted and will be duly investigated by both Head Office and the Management Team at our hotel.

Please be assured at Premier Inn we take the service provided to all our guests very seriously and your feedback will be duly followed up.

Once again thank you for taking the time to review your stay we do hope that we can welcome you back to Premier Inn in the future.

Naina

Online Customer Service Team,
Whitbread Hotels & Restaurants.
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Portishead, United Kingdom
Level Contributor
192 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 324 helpful votes
Reviewed December 25, 2012

For a change we decided to try Swansea, the Premier Inn is up to the usual high standards we are used to - Excellent value for money. Had no idea where to eat so tried the pub downstairs, very nice, fantastic service and better than average food.

Room Tip: Harbour facing is quiet with a nice view :)
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  • Stayed December 2012, traveled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Smilingalways
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PISwanseaWaterfront, Front Office Manager at Premier Inn Swansea Waterfront Hotel, responded to this review, December 27, 2012
Thank you for taking the time to comment on your stay at Swansea Waterfront Premier Inn. We take great pride in our "Good Night Guarantee" and your stay was no exception. We are glad you enjoyed your stay with us and look forward to welcoming you again in the future.
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falmouth
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 18, 2012

Wonderfull staff.Good Location. Shame about the cold breakfast and the fried eggs were hard as well. The other problem was they kept running out of food. I put it down to lack of staff. Considering we stay at least 20 times a year in Premier Inns we have never had this problem before so it may be we hit a bad couple of days.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank penderowen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PISwanseaWaterfront, Front Office Manager at Premier Inn Swansea Waterfront Hotel, responded to this review, December 21, 2012
Thank you for taking the time to write about your experience at Swansea Waterfront Premier Inn. Premier Inn endeavour that all our guests have an enjoyable stay in a clean and comfortable environment. We are disappointed to hear you didn't find the breakfast up to the very high standards that you have come to expect from Premier Inn. Your feedback on this matter is very much appreciated and will be passed onto the restaurant management team, so this experience does happen again in the future. Thanks again for your feedback, we look forward to welcoming you back to the hotel soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 16, 2012

We've stayed here three or four times whilst on business in Swansea. It is a new Premier Inn and is clean and well maintained. Location wise it is easy for car access from the M4 and for getting around Swansea.

You can walk to Wind Street in less than ten minutes to access the town centre, restaurants and bars. If you're really feeling fit you can walk the promenade from here to the Mumbles and back (or get a bus), it's 5 miles to Mumbles.

SA1 has undergone a lot of development, and whilst it sometimes has the feeling of ghost town, it is also really interesting to look at. Car parking is on a big NCP car park beside the hotel, and it costs about £5.80 for 24 hrs (if you arrive after 5pm). There is a Beef eater attached and it's OK.

It's easy, clean, the staff are good. I just wish PInn would do a better deal with wifi, but that's a minor company wide moan, not specific to here.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MGB70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PISwanseaWaterfront, Front Office Manager at Premier Inn Swansea Waterfront Hotel, responded to this review, December 21, 2012
Thank you very much for your review. We are delighted that you enjoyed your stay and that our clean, comfortable room and helpful team here met your expectations. We value all feedback that we receive from our guests and look forward to welcoming you back soon. The car park charges £5.50 for 24 hours (as of 21.12.12), it only takes change but this can be provided by our reception team members on the 1st floor reception.
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London, United Kingdom
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed December 13, 2012

Great night's sleep, brilliant staff. Location perfect to visit Swansea University. Walkable to high quality restaurants and Tesco Express attached for drinks and snacks. Can't fault this place, the staff should be highly praised for their professionalism.

Room Tip: High floor overlooking bay is best.
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnnieTLondon_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PISwanseaWaterfront, Front Office Manager at Premier Inn Swansea Waterfront Hotel, responded to this review, December 15, 2012
Thank you very much for your review. We are delighted that you enjoyed your stay and that our clean, comfortable room and helpful team here met your expectations. We value all feedback that we receive from our guests and look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Swansea Waterfront Hotel

Property: Premier Inn Swansea Waterfront Hotel
Address: Langdon Road, Swansea SA1 8QY, Wales
Location: United Kingdom > Wales > South Wales > Swansea County > Swansea
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#1 Romantic Hotel in Swansea
#1 Family Hotel in Swansea
#2 Business Hotel in Swansea
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Swansea Waterfront Hotel 3*
Number of rooms: 132
Official Description (provided by the hotel):
Overlooking the smart waterfront of Swansea Marina, with quick routes along the coast to Mumbles ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Swansea Waterfront Hotel Swansea
Premier Inn Swansea Waterfront Hotel Wales

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