We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Nothing was too much trouble” 4 of 5 bubbles
Review of Mercure Swansea

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Mercure Swansea
Ranked #12 of 24 Hotels in Swansea
Derby, United Kingdom
Level Contributor
171 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Nothing was too much trouble”
4 of 5 bubbles Reviewed March 10, 2013

Stayed here just for one night. While it is a little way out of town, and in a built up retail area, it is a lovely hotel once inside. The staff were very attentive and nothing was too much trouble. The room was lovely and absolutely spotless. My only complaint was that the storage heater was turned off and the room was like a fridge. I turned it on a full blast and woke up in a sauna several hours later and had to open the window! Breakfast was a blow out and the waffle machine was unexpected.

Room Tip: ask for an outer room as the hotel is round a quad. Inner rooms just look at other rooms
See more room tips
  • Stayed March 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AdrianH1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian H, General Manager at Mercure Swansea, responded to this review, March 11, 2013
Dear Adrian,

Many thanks for your review. The heaters are on a timer, and should be left switched on by our housekeeping team on level 3 (of 6) which brings the room to moderately warm, and the insdividual guest can then decide from there whether they want more heat or not. It looks like a previous guest had turned it off and our housekeepingt guys didn't check and reset it. My apologies for this, but I was glad to see that other than that you were pleased with your stay. Oh, and the waffle machine................., you should try working in the same building as that thing and not putting on weight !! - they're just a bit too nice and I can smell one cooking from half a milae away !! :-)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

670 reviews from our community

Traveler rating
    186
    249
    170
    44
    21
See reviews for
134
228
14
145
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (159)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Any
English first
Porth, United Kingdom
Level Contributor
65 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed March 8, 2013

We booked the special offer of two nights bed and breakfast and evening meal on the first night. The hotel is ideally situated for visiting the nearby Gower area. The staff were friendly, polite and efficient. The meals were excellent, the rooms clean and the beds comfortable. We did not use the leisure facilities as we spent the time exploring the region. Will definitely return to this hotel.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian H, General Manager at Mercure Swansea, responded to this review, March 11, 2013
Dear Jim,

Many thanks for your kind review, and we look forward to welcomming you back to the Mercure on your next visit to sunny Swansea
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, United Kingdom
Level Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed February 25, 2013

Hotel is a couple of miles out of city centre, with a huge lake behind it, great for a stroll first thing in the morning - swans, ducks, geese, cormorants - all to be seen there.
Room spotless, staff very friendly, waiter at breakfast even gave us some history of the local area which was a nice touch. No complaints at all.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sofilou2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian H, General Manager at Mercure Swansea, responded to this review, February 27, 2013
Dear Sofilou,

Many thanks for your kind review.

I have printed and popped on the staff noticebaord, as such great feedback inspires them to keep up the good work .

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wales
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 17, 2013

The staff were attentive and very helpful. Rooms superb and spotless. The restaurant was fabulous and the food great value for money. I booked a night away via a deal through facebook which included a complimentary bottle of wine if we dined at the hotel. We thought of going out for the evening but decided to stay at the hotel wjhen we saw the menu.
Couldn't have asked for more for a night away without the kids. Not forgetting that Swansea is beautiful and The Mumbles is stunning!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bruceybonus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian H, General Manager at Mercure Swansea, responded to this review, February 23, 2013
Dear Brucy,

Thanks for your kind review.

Hope to see you back in Sunny Swansea again in the not too distant fture.

Best regards

Ian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackwood, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed February 12, 2013

We had a week off from work so used our Groupon vouchers to Hotel Hop, 2 nights in Abergavenny,2 nights in Breacon and 2 nights in Swansea. Because of the Groupon Offer we were told of the terms and conditions of use with each hotel, special menu for food ect.. which made us feel like we were getting second rate srvice and of course we had to pay for any up grades ,like full english breakfast instead of continental, different choices of meals ect.
The best by far was our stay at the Mercure in Swansea. No hidden costs here and 1st class service.
It was the best for Service, Accomodation, Food & Location. All excellent food in hotel is amazing we had a special 2 course with wine for £20.00 and it was superbe.
Centrally placed to travel all over the Swansea Coast.
Just a short drive away is the park and ride bus service that takes you into Swansea City.
It is placed along side a beautiful lake with swans and geese on, which we had a lovely veiw from our window.
We are already planning our next stay.

Room Tip: Ask for a room with a lake veiw.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 100_angelaruth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian H, General Manager at Mercure Swansea, responded to this review, February 23, 2013
Dear Angela,

Many thanks fr your kind review.

We look forward to welcomming you back to Sunny Swansea on your next visit !

Best Regards

Ian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
4 of 5 bubbles Reviewed February 7, 2013

Not much to say ... and that's a good thing. There are no complaints. The staff are amazingly helpful and obliging. The food in the restaurant great. Room lovely.

Oh, one thing, perhaps some thought could go into upgrading the WiFi connection for everyone to have access in their rooms. Sitting in the foyer to try and get a connection was not a highlight.

But ignoring this ... everything else was lovely particularly the lovely welcoming reception.

  • Stayed September 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 8bettyboop8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian H, General Manager at Mercure Swansea, responded to this review, February 23, 2013
Dear Betty Boop,

Many thanks for your kind review.

And some good news, the free wi fi is coming shortly, should all be working by end of March, we have had the survey done, they just need to come and plug in the kit now and press GO !

Best Regards


Ian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Swansea hotels
3.1 mi away
Swansea Marriott Hotel
Swansea Marriott Hotel
#4 of 24 in Swansea
4.0 of 5 bubbles 923 reviews
2.7 mi away
The Dragon Hotel
The Dragon Hotel
#8 of 24 in Swansea
3.5 of 5 bubbles 877 reviews
2.5 mi away
Premier Inn Swansea Waterfront Hotel
Show Prices
Show Prices
Show Prices
2.3 mi away
Village Hotel Swansea
Village Hotel Swansea
#3 of 24 in Swansea
4.0 of 5 bubbles 1,349 reviews
2.4 mi away
Ibis Swansea
Ibis Swansea
#7 of 24 in Swansea
3.5 of 5 bubbles 708 reviews
0.7 mi away
Premier Inn Swansea North Hotel
Show Prices
Show Prices
Show Prices

Been to Mercure Swansea? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Swansea

Property: Mercure Swansea
Address: Phoenix Way, Swansea SA7 9EG, Wales
Location: United Kingdom > Wales > South Wales > Swansea County > Swansea
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Swansea
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Swansea 3*
Number of rooms: 120
Official Description (provided by the hotel):
Hotel (Licensed) with 50+ letting rooms in city location. With car parking. Smoking in designated areas. Casual dress for meals. Vegetarians, Children, Special Diets, Organic Products catered for. Eating outside is possible. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, ACCOR and Priceline so you can book your Mercure Swansea reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Swansea Hotel Swansea
Ramada Swansea
Swansea Ramada
Mercure Swansea Wales

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing