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All reviews two double beds marina view restaurant staff car park public areas city centre reception area sea front stayed here for one night reception staff lovely location breakfast was excellent family room saturday night gower peninsula wedding gym
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Reviewed 4 weeks ago

As a Marriott member i opted to stay at the Marriott seeing that it was near the shore and marina but the pictures are far superior than the reality. The hotel is dated and there was scaffolding on the outside when we went. There is nothing much else except a short drive to Mumbles. It was not worth the amount we paid and i regret making the other family members pay that added amount. Not impressed at all.

Room Tip: Find somewhere cheaper to stay!
  • Stayed: August 2018, traveled with family
    • Value
    • Rooms
    • Service
1  Thank Pasricha-family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SerbanV19, Front Office Manager at Swansea Marriott Hotel, responded to this reviewResponded 4 weeks ago

Dear Pasricha-family,

Thank you for taking the time to review your recent stay with us at the Swansea Marriott. We take pride in providing our guests with excellent customer service, and we apologise for having fallen short of your expectations during your stay. We have passed on your feedback to ensure the issues you encountered during your stay are rectified.

We hope to welcome you back to the hotel should your future travels bring you back to
Swansea,

Kind Regards,

Serban Voda
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2018

Stopped over for one night on business. It is located near, but not on the marina. the reception and bar area look OK. The pool and 'gym' could do with an upgrade. the gym itself is in the pool area, so it would make for a very humid workout. The room was ok, but some of the public areas were looking tired/damaged.Breakfast was OK too, all staff however were very friendly and helpful

  • Stayed: August 2018, traveled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SerbanV19, Front Office Manager at Swansea Marriott Hotel, responded to this reviewResponded September 13, 2018

Dear David K,

Thank you for taking the time to review your recent stay with us at the Swansea Marriott. We take pride in providing our guests with excellent customer service, and we apologise for having fallen short of your expectations during your stay. We have passed on your feedback to ensure the issues you encountered during your stay are rectified.

We hope to welcome you back to the hotel should your future travels bring you back to Swansea,

Kind Regards,

Serban Voda
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2018

Helpful staff, nice breakfast and overall a great experience. The building was covered with scaffolding to do exterior work, but we did not hear a thing. Lots of choices to eat nearby. I want to especially thank the morning chef who made our ham and aged cheddar omelet every morning. Tasty.

  • Stayed: August 2018, traveled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank RecRob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2018 via mobile

11 Tettenhall 41 Club members all enjoyed our 2 night stay at the Swansea Marriot last weekend. Our rooms were well equipped and spacious. The staff were very friendly and went out of their way to ensure our stay with them was enjoyable.

The facilities and pool were excellent.

Stayed: September 2018, traveled with friends
Thank Anil V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2018

11 of our 41 Club members visited Swansea and stopped at the Swansea Marriott Hotel, our rooms were clean and tidy and the facilities in the hotel were up to scratch.

The staff were helpful and friendly.

  • Stayed: September 2018, traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank Anil V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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