I have been to Eddie rockets a few times before, the food isn't great but, some meals I have enjoyed. However, I went to Eddie rockets in Swansea yesterday with my friend, I ordered a 'Meatball sub' which I was looking forward to, as every other time I've tried ordering it they have run out of meatballs. So, for once it actually came out, the 'sub' was literally tinned meatballs in tomato sauce poured over a long roll, it was embarrassing that I was willing to pay £6 for such a disgraceful meal.
I wasn't checked by the waitress that was working so went up to the bar and said 'I really don't like the meatballs, can I order something else? And if I really have to I will pay for another meal' I said this out of me not wanting to be an absolute dramatic fool about things. She didn't ask me at all what the problem was and just said 'ok' so I sat back down at my table, she came over, saw that I had only eaten a corner of the meal and still didn't ask me what the problem was. She then brought out another meal and I was more satisfied with than the meatballs.
Me and my friend finished up our meals and went to pay, the woman then asked 'so who is paying for the hot dog and meatballs?' To which the response my friend gave was 'she actually has to pay for that?' And the waitress said 'well she didn't say there was anything wrong with it, sorry babes' I looked at this woman and said 'what was wrong with it was that it was tinned meatballs!' She said nothing and I paid for the meal. I was disgusted by this woman's attitude, I have worked as a waitress for nearly 4 years and never once have I said to a customer that hasn't liked their meal that they have to pay for it. I was so unhappy with my experience there that I have felt the need to put this up, I don't tend to moan about places but that was the worst experience I've ever had with a rude, uninterested waitress.
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