I visited in August 2011 - and submitted a brief review. I have been thinking of giving it another chance - but after reading some of the recent reviews - there are still far too many negative comments regarding the quality of customer service and organisation/cleanliness of the spa. My daughter and I have since visited Ragdale Hall - the staff here could teach the Celtic Manor staff about customer service - and also some 4* hotels with spas which were much better organised with friendly and helpful staff. If I was on the management team of the Celtic Manor I would be worried about the (on the whole) poor feedback.After all,this is supposed to be a 5* hotel. As I wrote in my earlier review, I had submitted my comments on the feedback form before leaving and also completed the emailed feedback form. I didn't receive a response from the Celtic Manor. Do they really care about their customers??