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“lovely staff, good rooms, good price” 5 of 5 bubbles
Review of Holiday Inn Express Newport

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Holiday Inn Express Newport
Ranked #1 of 19 Hotels in Newport
Certificate of Excellence
Wrexham, United Kingdom
1 review
“lovely staff, good rooms, good price”
5 of 5 bubbles Reviewed October 24, 2013

From welcome to check out the staff were helpful and friendly, always willing to offer help.

The rooms were clean with the expected facilities. Choice of pillow was a good addition and plenty of sockets on the desk..

The evening meal was reasonably priced compared to restaurants in the area and was well cooked.

Access to M4 is good, and at a 20-25 min drive to the centre of Cardiff it proved a convenient alternative to the city centre hotels at a much lower cost.

We intend to use the hotel in the future.

Room Tip: If you need something such as another tea bag or you forgot something or you need a meal at a time...
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  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TimGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeePrice01, Front Office Manager at Holiday Inn Express Newport, responded to this review, November 3, 2013
Thank you for taking the time to review your stay with us.

I am delighted to hear you had an enjoyable stay with us from the time you arrive until the time you departed; I will ensure your comments are shared with the team.

I look forward to welcoming you again in the near future.3

Many thanks
Philippa Ebdon
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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554 reviews from our community

Traveler rating
    267
    218
    51
    12
    6
See reviews for
134
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181
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Portuguese first
  • Swedish first
  • Any
English first
Calne, United Kingdom
1 review
5 of 5 bubbles Reviewed October 24, 2013

This hotel was easy to find. Very modern and extremely clean.
My room had a sofabed as well as a double so gave me more room and made me feel more at home.
The staff were very helpful and supportive.
All you need on a business trip.

Room Tip: Felt that maybe a small bottle of water may have been useful. Also feel that if you are a woman tra...
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  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hayley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scunthorpe, United Kingdom
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed October 18, 2013

Was booked by my company for a one night stay arrived late and check in was quick and easy. Plenty of parking, outside was clean and tidy. Room was of a standard size quality and was clean. Wi-Fi for 24 hours was free which is a major plus nowadays. Only poor thing that I found about it was that breakfast consisted of no full English, just a quick breakfast which consisted of sausages, scrambled egg, tomato and beans. Continental consisted of a croissant and juice was terrible. Staff very helpful. Bed very comfy I slept all night.

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EthAme46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeePrice01, Front Office Manager at Holiday Inn Express Newport, responded to this review, November 3, 2013
Thank you for taking the time to post a review about our hotel.

First of all I am pleased to read that overall you had an enjoyable stay with us.

Thank you for your comments in regards to breakfast, I have taken your feedback on board and we are always looking at new ways in which we can improve our free breakfast to meet the needs of all our guests. I look forward to welcoming you again in the near future.

Many thanks
Philippa Ebdon
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wakefield, United Kingdom
Level Contributor
99 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed October 18, 2013

this is exactly what you would expect of a Holiday Inn Express, clean functional rooms. Breakfast ok but the coffee is not good but what makes this better than other Holiday Inn Expresses is the staff. Helpful and thoughtful, a credit to the chain!

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank s30wen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bakewell, United Kingdom
Level Contributor
64 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed October 17, 2013

This is a pretty standard Holiday Inn on a business park; rooms are OK as a functional space but you wouldn't want to stay more than a few nights. Everything is very clean in room but shower is very weak particularly on a cold morning. Free internet throughout which is a good touch. Breakfast is pretty bad with terrible coffee, horrid juice and rubbish selection-even though it is "free" I would avoid in future! staff very nice though .

  • Stayed September 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Nickg450
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire
Level Contributor
102 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed October 8, 2013

Booked late Thursday £77 B & B.
Stayed Saturday night, arrived very late, check in very quick & easy.
Advised hotel full but most guests leaving early Sunday morning so
come for breakfast after 9am, top tip almost empty dinning room.
Fee WiFi in all areas.
The usual breakfast fare, as much you wanted, children's high chairs.
Don't try to brown your toast too much as the machine likes to burn it,
as my wife found out! with staff rushing to open an outside door.
The room was of a good size & the bathroom was compact with no bath
but the shower was one of the best we had used ever!
The bed was soft & a choice of pillows made for a good nights sleep..
The window did open, the Air-Con was good if a little noisy, the door security
was excellent. Electric kettle was new, 2 mugs & tea bags/coffee/sugar.
Large car park with wide bays, nice..

Room Tip: Arrive early to enjoy this good value hotel
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tigbox C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeePrice01, Front Office Manager at Holiday Inn Express Newport, responded to this review, October 13, 2013
Thank you for taking the time to write a review about your stay. I am very pleased to hear you had an enjoyable stay with us and will most definitely pass on your lovely comments to other team members, and tell them to keep up the good work!

I look forward to welcoming you back to the hotel in the future!

Kind regards

Philippa Ebdon
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
87 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed September 27, 2013

We never really want too much from a hotel - just a comfortable bed, good shower and a decent breakfast. This hotel gave us all that and more besides - friendly, helpful and enthusiastic staff and a generous breakfast that included hot items like eggs and sausages.

The bed had a choice of firm and soft pillows, and we honestly didn't have even the tiniest grumble about any aspect of the hotel or the room.

There does seem to be some confusion on Tripadvisor about a swimming pool - the main Holiday Inn further along the motorway has one, but this hotel doesn't, so we're not sure why it lets me give the pool a rating!

Room Tip: Close to the motorway but you can't hear the traffic and we were in a room facing the M4.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeePrice01, Front Office Manager at Holiday Inn Express Newport, responded to this review, October 13, 2013
Thank you for taking the time to write a review about your stay. I am delighted to hear you had an enjoyable stay with us. Everyone at the Holiday Inn Express Newport is always looking at new ways of making a guests stay memorable and I am very happy to hear that we achieved this with your stay!

I look forward to welcoming you back to the hotel in the future!

Kind regards

Philippa Ebdon
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Newport

Property: Holiday Inn Express Newport
Address: Lakeside Drive | Coedkernew, Newport NP10 8BB, Wales
Phone Number:
Location: United Kingdom > Wales > South Wales > Newport
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 19 Hotels in Newport
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Newport 3*
Number of rooms: 125
Official Description (provided by the hotel):
Choose the good-value Holiday Inn Express Newport hotel for convenient links to the M4 and Cardiff. Holiday Inn Express Newport is 20 minutes' drive from Cardiff city centre and 30 minutes' from Cardiff International Airport, with plenty of complimentary parking .Our handy location beside Celtic Springs Business Park, 6 miles from Newport town centre, puts local companies on your doorstep. You can check email with free wireless Internet available throughout. Make yourself comfortable on a leather sofa in the bar and chat to friends over a beer. Invite 10-55 people to an event in our 5 naturally lit meeting rooms, all equipped with LCD projectors and wireless Internet. Holiday Inn Express Newport offers a free continental breakfast with selected hot items each morning and under-18s stay for free in our Family rooms. It's just 12 miles to sports events in Cardiff's Millennium Stadium and nights out in Cardiff Bay's lively bars. We are delighted all of our guestrooms have now been refurbished and have a completely new look. We have added in lots of extra features including irons, ironing boards and better hair dryers to make sure that you have even more home comforts when you are away from home. ... more   less 
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Also Known As:
Holiday Inn Express Newport Hotel Newport
Holiday Inn Newport
Holiday Inn Express Newport Wales

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