Myself and some colleagues ate at Vittorios a few weeks ago and we found the food and the service to be exceptional. However, on Friday 30th November, myself and 2 friends decided to dine here again. Unfortunately we didnt book and the owner then didnt want to turn us away, but in hinesight as they appeared to already have several large parties in, it may have been better. We had to ask to be seated to our table as it was so cold by the main door. We had to ask for our food order to be taken and we had to then ask for bread, whilst we waited for over an hour for our food. I also wore my coat for the whole period despite being seated next to a radiator, which wasnt on and there is nothing worse than being cold, whilst eating. However, when the food actually came, it was lovely as usual. Even though, it wasnt the best dining experience this time round, I will definitely, return but maybe on a quieter night! Its authentic, well cooked Italian food at its best. I dined at Bacaros the following night and I can definitely state that the food here is better and you get a proper wine glass, which is not available at Bacaros.