We had a booking for the Cayo Arms that my wife had made more than 8 months in advance. We had tickets to the Wales v England rugby international, and knew the city would be full of visitors and beds at a premium.
On arriving at the pub we were informed by the manager that they had no knowledge of our booking and were fully booked.
The manager, Nathan, couldn't have been more helpful. He immediately found us a room at the Holiday inn, and after speaking to his area manager, confirmed that the owners, Marstons Inns, would meet the extra cost. He allowed us to leave our car in his car park for the weekend and even bought us a drink.
What could have been a disaster, he turned into a memorable weekend, and we will definitely be back to stay at the Cayo Arms.
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- Also Known As:
- Cayo Arms Hotel Cardiff
- Cayo Arms Cardiff, Wales