I came here with my boyfriend, another couple and a friend (5 of us).. Firstly we was a group of 8 in total, but 2 hours before our arrival we received an email saying that there was a problem and that they couldn't confirm our stay? Therefore 3 of our friend had to book into a hotel (didn't even get a refund from SACO) our one friend was placed on his own into a one bedroom apartment so all of this put a downer on our mood. They then told us half way there that we had to pay a £250 deposit for each apartment! I checked our booking email and it said nothing about a deposit, after they just messed up our plans already they expected us to pay hundreds more? Luckily we fought this and managed not to pay a deposit as this was really unfair.When we got there both apartments were in different buildings. The apartments was really nice, modern, spacious and comfy. En suite was great, no complaints about the apartment in general except 1 room doesn't have a TV but overall was a great apartment. We had a great weekend until we came home to yet another email saying that we broke the party policy. I then checked the booking email again. Its says NOTHING about a party policy. We did not have any party. Both nights we went out in Cardiff. We left the apartments both nights at 9:30PM. If we had a party i could understand but we didn't. The manager said that it was because we left mess, but we had to be out at 11AM for the cleaners to come, it is the cleaners job to the clean the mess or do they pay them to not do their job? The annoying thing is, there was hardly no mess. The rooms were spotless, it was just the beds needed making as we was in a rush in the morning. The kitchen had 3 pizza boxes and about 5 unwashed glasses, everything else was thrown away and cleaned spotless, there just wasn't anywhere to the the pizza boxes which isn't our fault. They are trying to say that this is why they THINK we had a party! Seriously?! They messed us about enough, and then have the nerve to say all this. A great apartment, no staff on arrival, have to figure everything out yourself and judgmental owners.
- Official Description (provided by the hotel):
- This stunning restoration of magnificent Victorian town houses provides one and two bedroom apartments overlooking Sophia Gardens and Glamorgan County Cricket Ground. The apartments have been interior designed in a contemporary style featuring a large living/dining area (some with sofa beds), fully equipped kitchen, master bedroom with king size beds and separate bathroom. Two bedroom apartments also have king size beds and additional en-suite shower rooms. ... more less
- Reservation Options:
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- Also Known As:
- Saco Hotel Cardiff
- SACO Cardiff - Cathedral Road Wales