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“Weekend break”

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SACO Cardiff - Cathedral Road
Ranked #11 of 41 Specialty Lodging in Cardiff
Wolverhampton, United Kingdom
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Weekend break”
Reviewed April 15, 2014

I came here with my boyfriend, another couple and a friend (5 of us).. Firstly we was a group of 8 in total, but 2 hours before our arrival we received an email saying that there was a problem and that they couldn't confirm our stay? Therefore 3 of our friend had to book into a hotel (didn't even get a refund from SACO) our one friend was placed on his own into a one bedroom apartment so all of this put a downer on our mood. They then told us half way there that we had to pay a £250 deposit for each apartment! I checked our booking email and it said nothing about a deposit, after they just messed up our plans already they expected us to pay hundreds more? Luckily we fought this and managed not to pay a deposit as this was really unfair.When we got there both apartments were in different buildings. The apartments was really nice, modern, spacious and comfy. En suite was great, no complaints about the apartment in general except 1 room doesn't have a TV but overall was a great apartment. We had a great weekend until we came home to yet another email saying that we broke the party policy. I then checked the booking email again. Its says NOTHING about a party policy. We did not have any party. Both nights we went out in Cardiff. We left the apartments both nights at 9:30PM. If we had a party i could understand but we didn't. The manager said that it was because we left mess, but we had to be out at 11AM for the cleaners to come, it is the cleaners job to the clean the mess or do they pay them to not do their job? The annoying thing is, there was hardly no mess. The rooms were spotless, it was just the beds needed making as we was in a rush in the morning. The kitchen had 3 pizza boxes and about 5 unwashed glasses, everything else was thrown away and cleaned spotless, there just wasn't anywhere to the the pizza boxes which isn't our fault. They are trying to say that this is why they THINK we had a party! Seriously?! They messed us about enough, and then have the nerve to say all this. A great apartment, no staff on arrival, have to figure everything out yourself and judgmental owners.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Emily Jayne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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66 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
London, United Kingdom
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 28, 2013

After booking this apartment and paying an inflated price we arrived in Cardiff after a very long drive.

We were supposed to check in any time after 4pm but we didnt arrive until 7pm.

As soon as we walked into the property it was clear that the place had not been cleaned after the previous guests had left - it was pretty filthly to say the least.

called the manager and explained the situation, The manager was very appologetic but couldnt get hold of the cleaning company - she arrived personally and cleaned up while we went out to eat.

The rooms were a good size, the bathrooms need some work and the tv in the master room was tiny.

The cooking utensils/crockery etc was chipped cracked and dirty

Also beware that internet is NOT included in the price and is charged at £15 a week

Apparently the cost of the meal will be refunded - we will see

Would not recoomend this place at all unless you dont mind paying have lots of money that you dont need.

Room Tip: make sure you check out the appartment and the itinary, also if you dont see a washer/dryer ASK wher...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MaXteK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JennieGM, General Manager at SACO Cardiff - Cathedral Road, responded to this review, September 3, 2013
Thank you for your recent review of SACO Cardiff, I am disappointed to read your review, I appreciate there were some issues checking in and unfortunately the Apartment had been missed with Housekeeping. As soon as you reported it, Lezley the Apartments Manager came to clean the Apartment with a cleaner from the cleaning company and both cleaned it to ensure your inconvenience was as minimal as possible. It is not something that happens often and we offered you a gesture of goodwill, as you have commented, which you accepted and were happy with. All TV's in the bedroom are a standard 19". As regards the equipment being we have a programme in place to replace equipment before it comes worn.

Charges do apply in some of our properties for internet usage, we are currently reviewing our internet solutions and have upgraded in a number of properties to be able to offer a free browsing service and a business class which is chargeable.

Should you wish to discuss with me further please feel free to contact me.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, England, United Kingdom
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 16, 2013

this is my third stay in SACO Cardiff - my apartments keep getting better & very touched by the personal service in what could be quite a soulless experience. Spotlessly clean - even a written apology to me from the caretaker regarding a stain in the carpet which I struggled to find. Everything is very spacious, fresh, modern & uncluttered. Well designed - although my apartment faced Cathedral Road the bedroom was at the back facing the castle gardens. Will definately use this regularly on my trips to Cardiff both business & pleasure and look out the SACO offers in other cities too.

Room Tip: I havent had a bad apartment yet - even those with the living spaces facing the road have located th...
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maggie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JennieGM, General Manager at SACO Cardiff - Cathedral Road, responded to this review, September 3, 2013
Thank you for your review, I am pleased you enjoyed your stay with SACO Cardiff and hope to welcome you back to SACO in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 5, 2013

Lovely apartment on the beautiful Cathedral road in the heart of Cardiff. We stayed here in April and it met our needs though with a few enhancements this place has the potential to be excellent. It is minimal in terms of admin people/reception, though the apartment and premises is clean and tidy with everything you would expect in a modern apartment. Unfortunately free wifi was sadly lacking and we had a street facing apartment and with no double glazing and it was loud! One of the main bedrooms was on the other side though the 2nd room is road side, and without ear plugs it was a thorn in the pillow of a good night's sleep.

Room Tip: If you don't have earplugs or you have a child or second person sleeping perhaps avoid the rooms...
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oliver L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JennieGM, General Manager at SACO Cardiff - Cathedral Road, responded to this review, September 3, 2013
Thank you for taking the time to write a review for your stay in SACO Cardiff, I am pleased you enjoyed your stay with us, I appreciate some of the front facing bedrooms do get some traffic noise, however we do try and respond to guest requests wherever possible and if someone requests a quieter apartment, we will endeavour to put them at the back of the building.

We are currently are upgrading our internet solution, we have upgraded a large number of properties within the last year and we will continue to do this throughout SACO.

Again thank you for taking the time to write a review and we hope to welcome you back to SACO in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Elizabeth, South Africa
Level Contributor
105 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed June 18, 2013

We travel abroad quite frequently and prefer to stay in self catering apartments as it gives us the independence to eat out or in whatever we choose. Never before have we experienced such wonderful self catering accommodation, it was spotlessly clean (including the cream carpets) had absolutely all utensils required, plenty of cupboard space, a dishwasher and washing machine all compactly hidden behind the kitchen cupboards. I can honestly not say one bad thing about the accommodation we had, my only remark would be to request a ground floor unit if you are elderly or stairs aren't your best. Being on the 3rd floor didn't bother us but I would imagine people with heavy suitcases would have trouble getting up and down. Well done SACO for offering 5 star accommodation!

Room Tip: Request a ground floor unit if you are elderly or have problems with stairs.
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jennifer196807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JennieGM, Manager at SACO Cardiff - Cathedral Road, responded to this review, March 6, 2015
Dear Guest,

Thank you for taking the time to review your stay at SACO Cardiff. We are delighted you enjoyed your stay with us and found the apartment spotlessly clean.

We look forward to welcoming you back when you are next visiting Cardiff.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haifa, Israel
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 5, 2013

this is a second review by the same reviewer.
The apartment is nice and clean. Walking to the city center is easy. Free parking on the street. The bedroom is wide and new.
Stores in walking distance.
No free wi fi.
We got apartment 3 which is on the first floor. There is no lift and we had to take the Briefcases by the steps.
We did not meet the manager, but spoke with him on the phone.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mraniel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JennieGM, Manager at SACO Cardiff - Cathedral Road, responded to this review, March 6, 2015
Dear Guest,

Thank you for taking the time to review your stay at SACO Cardiff. We are delighted you enjoyed your stay with us.

We look forward to welcoming you back when you are next visiting Cardiff.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haifa, Israel
1 review
Reviewed June 4, 2013

The apartment is nice and clean. Walking to the city center is easy. Free parking on the street. The bedroom is wide and new.
Stores in walking distance.
No free wi fi.
We got apartment 3 which is on the first floor. There is no lift and we had to take the Briefcases by the steps.
We did not meet the manager, but spoke with him on the phone.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank raniel55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JennieGM, Manager at SACO Cardiff - Cathedral Road, responded to this review, March 6, 2015
Dear Guest,

Thank you for taking the time to review your stay at SACO Cardiff. We are delighted you enjoyed your stay with us.

We look forward to welcoming you back when you are next visiting Cardiff.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SACO Cardiff - Cathedral Road

Property: SACO Cardiff - Cathedral Road
Address: Saco House 76 Cathedral Road, Cardiff CF11 9LL, Wales
Location: United Kingdom > Wales > South Wales > Cardiff
Amenities:
Kitchenette
Hotel Style:
Ranked #11 of 41 Specialty Lodging in Cardiff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — SACO Cardiff - Cathedral Road 4*
Number of rooms: 15
Official Description (provided by the hotel):
This stunning restoration of magnificent Victorian town houses provides one and two bedroom apartments overlooking Sophia Gardens and Glamorgan County Cricket Ground. The apartments have been interior designed in a contemporary style featuring a large living/dining area (some with sofa beds), fully equipped kitchen, master bedroom with king size beds and separate bathroom. Two bedroom apartments also have king size beds and additional en-suite shower rooms. ... more   less 
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Also Known As:
Saco Hotel Cardiff
SACO Cardiff - Cathedral Road Wales

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