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Traveler rating
2,343
1,944
551
173
111
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All reviews cardiff bay free parking millennium centre two double beds the red dragon centre mermaid quay good size short walk spacious room road noise lovely hotel buffet breakfast reception staff would stay again car park excellent value for money one night stay
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Reviewed 4 weeks ago

It's a brilliant place to stay when going to theatre easy walk over to the bay and cote brasserie works well too for pre theatre supoer and very comfortable. Love the idea of help yourself apples and glass of bubbles

Date of stay: January 2020
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank Geoff and Helen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOHMGRTM, Supervisor at Future Inn Cardiff Bay, responded to this reviewResponded 4 weeks ago

Hi Geoff and Helen H,

Many thanks for your great 5* review!

We are very pleased to hear that you had a great time with us in Cardiff Bay.

It's great to hear that you found our location convenient, we have to agree too, especially as everything is within close proximity. We hope you had a fabulous time at the theatre.

We look forward to welcoming you back in the near future.

Kindest Regards,
Sian Gower
Front of House Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Great location for us as we didn’t want to stay in town but the rooms are in need of an update. Whilst everything was in good working order, the room was tatty. We had mailed the hotel before our stay to say we were celebrating our 25th wedding anniversary but had no acknowledgment whilst we were there ☹️ A lot of noise from the roads as windows need replacing.
Whilst the location was perfect I would look for somewhere else for our next stay that has more attention to detail and is a little more personal.
Also more attention is needed from the hospitality staff in the bar for couples and small a groups.

Room tip: Don’t put the air con on its very noisy.
Date of stay: January 2020
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank DDHump
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOHMGRTM, Supervisor at Future Inn Cardiff Bay, responded to this reviewResponded 4 weeks ago

HI DDHump,

Many thanks for your review.

We are ever so pleased that you found our location convenient. We have to agree with you too, especially as everything is within close proximity.

In regards to our bedrooms, they are currently going through a refurbishment so each room will be up to every guests taste very soon. These things do take time though, so please bare with us. As the great saying goes - slow and steady wins the race.

Additionally, please accept my sincere apologies with the notification of your 25th Wedding Anniversary. Our reservation and reception teams are very attentive in regards to any form of celebration, therefore it's very unusual for your message to 'slip through the net'. We would love for you to come back to us here in Cardiff Bay therefore, if you wish to discuss these matters any further please contact reception.cardiff@futureinns.co.uk. I, personally, will be more than happy to assist your reservation for your next stay.

We do look forward to hearing from you very soon.

Kindest Regards,
Sian Gower,
Front of House Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Very pleased with our first stay at this hotel. Room was lovely and spacious with bathrobes provided. Staff were very friendly and efficient. Excellent location for Cardiff Bay activities. Free parking was a bonus.

Room tip: Our room had 2 double beds which was excellent
Date of stay: January 2020
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank Maps79256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOHMGRTM, Supervisor at Future Inn Cardiff Bay, responded to this reviewResponded 4 weeks ago

Hi Maps79256,

Many thanks for your great 5* review!

We are very pleased to hear that you had a wonderful stay with us here in Cardiff Bay.

Please be assured that I will pass on all your lovely comments as our departments will love to hear your wonderful review.

We look forward to welcoming you back in the near future.

Kindest Regards,
Sian Gower,
Front of House Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Great location, very friendly staff, spacious and clean. Lovely breakfast too.
We stayed with friends for one night as we were going to the Millennium Centre to see a show. Spent a lovely couple of hours in the bar of the hotel after first checking in, reception staff were very friendly and welcoming. There’s a free car park and it’s walking distance (around 10 minutes), to bars, restaurants and the Millennium Centre.
Will definitely stay here again.

Date of stay: January 2020
Trip type: Traveled with friends
Review collected in partnership with this hotel
Thank karenjO6617FW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOHMGRTM, Supervisor at Future Inn Cardiff Bay, responded to this reviewResponded 4 weeks ago

Hi karenjO6617FW,

Many thanks for your great review.

We are so pleased to hear that you enjoyed your stay with us here in Cardiff Bay.

It's wonderful that you found our staff very friendly too. We have to agree with you in regards to our location. We are very happy to hear that you found us in a convenient spot too. It's a great location for close amenities.

We look forward to welcoming you back in the near future.

Kindest regards,
Sian Gower
Front of House Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

LOTS OF LOVELY SURPRISES!!! Fluffy robes, slippers, wine glasses, iron and even laundry facilities - full size washers and dryers. Free fruit and newspapers. Double double beds : ) Huge room!!! Steak house right next door. Breakfast in cheery restaurant in hotel. Lovely stay!!!

Date of stay: January 2020
Trip type: Traveled as a couple
Review collected in partnership with this hotel
1  Thank Ellyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOHMGRTM, Supervisor at Future Inn Cardiff Bay, responded to this reviewResponded 4 weeks ago

Hi Ellyn H,

Many thanks for your great 5* review!

We are ever so pleased to hear that you had a fabulous time with us here in Cardiff Bay.

Please be reassured that I will pass on all your lovely comments. All of our departments work very hard to ensure all standards are maintained therefore they will be very happy to hear your review.

We look forward to welcoming you back in the near future.

Kindest Regards,
Sian Gower,
Front of House Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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