Twin room booked, double offered on arrival. Polish receptionist (Thomas) did not understand concept of twin beds!! "But the bed sleeps two people" he said.
Room changed for a twin, the bed had not been changed, only noticed on close examination after seeing bloodstains on pillow.
At 6 pm management promised to have it cleaned before we got back from dinner.
At 8 pm when we returned it had not been attended to, and on complaining at reception were informed it would be attended to shortly i.e. after they had finished processing a group of late arrivals. After loudly complaining that finding bloodstains and d dirty linen on the bed the offered to change the room, it is now our third bedroom!
Noticed the standards had dropped dramatically, no longer wifi in room, no courtesy bottle of water, no tissues and most worrying of all no sanitary towel disposable bags in any of the three bedrooms Also, Note: having been there on many occasions over the years we were told that the Thomas's the restaurant is sub contracted and not actually part of the hotel after we had complained that the ham sandwich we ordered in room service was actually a piece of bacon left over from breakfast and put between two pieces of bread (not buttered).
Also you will note the food on display is not covered and we decided not to eat thee having seen the guy in front of us actually sneeze of the hot food laid out uncovered on the counter.
Will never ever go there again and certainly won't ever recommend it.
I can't offer an alternative because we have always stayed there but it has deteriorated beyond comparison now, visit it at your peril.
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- Also Known As:
- Future Inn Cardiff Bay Hotel Cardiff
- Future Hotel Cardiff Bay
- Future Inn Cardiff Bay Wales