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Future Inn Cardiff Bay
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Reviews (4,123)
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All reviewscardiff bayfree parkingtwo double bedsmiller and cartermillennium centrethe red dragon centremermaid quaygood sizeshort walkspacious roomroad noiselovely hotelbuffet breakfastcar parkwould stay againexcellent value for moneyone night stay
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3,526 - 3,531 of 4,123 reviews
Reviewed April 8, 2013

Have stayed here a number of times including this weekend. The rooms are clean and the beds very comfortable, there is a bar downstairs and breakfast has definitely improved since my last stay about 10 months ago. We also had 2 queen sized beds which was great for two ladies who were very tired after about 8 hours of shopping!

One of the real bonuses is that you can park your car for free and if you want to pop into the centre of Cardiff then all you need to do is jump on the park and ride bus just down the road which operates on Saturday and Sunday and takes you right into the centre of Cardiff for a return fee of £1.50!

Definitely recommend this place if you are looking for somewhere you can park your car safely and also access the centre easily.

  • Stayed: April 2013, traveled with friends
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Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Przemek K, General Manager at Future Inn Cardiff Bay, responded to this reviewResponded April 11, 2013

Dear Karensixhats

Thanks for your kind words and for taking the time to write this review. First of all, I can say that we have passed your review to the various departments. Our new Head Chef is very happy that the progress he has been making on improving such services as Breakfast has been recognized by many satisfied customers of late. Our Housekeeping team was also very delighted with their hard work and attentive spirit has been positively noted. They do work hard to keep the Hotel spick and span. Also we would like to say thank you for leaving some good travel/commuting advice for future guests. Some people don’t know that the park and rides are so cheap and frequent so that sort of tip really helps future customers maximize their time with us. We hope you will come stay with us again and this time you might want to check out ‘Head over Heels’, a hat shop where maybe you could find your hat No.7.

Kindest Regards

Przemek Kaminski
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013

Stayed in a suite so Son had his own room and was very good value at just over £84 for the night (excluding breakfast). Abit of a niggle in that despite asking for the bed to be made up prior to arrival (late arrival) it wasn't and had to call house keeping to sort, whats the point of having notes in advance if they are not read. Also the light fittings didn't seem to operate correctly. Overall though I liked my stay and room clean and tidy.

Room Tip: Rooms have Air-con which is great
  • Stayed: April 2013, traveled with family
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Thank MartinHP71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Przemek K, General Manager at Future Inn Cardiff Bay, responded to this reviewResponded April 11, 2013

Dear MartinHP71

Thank you very much for taking the time to note down your thoughts in this review. Feedback is always appreciated, especially when there is room for improvement. We are really happy that you enjoyed you overall stay with us. We see that your stay didn’t go without a hitch and we’ll be looking at new procedures to make sure that the notes left on reservations are double and triple checked. Also I would like to add that if you do have any maintenance issues again, like problems with the light fittings then please let us know and we can sort it out ASAP to stop any problems reoccurring in the future for others. We hope that you will return in the near future, and improvement will be seen.

Kindest Regards

Przemek Kaminski
General Manager

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Reviewed April 6, 2013

Stayed here on the outlaws anniversary as it was half way between or respective houses and they were paying (they had stayed before). Clean rooms, very comfortable beds and an excellent shower. Free WiFi was a bonus and access to the bay area and Cardiff centre was easy. Would advise investigating public transport if travelling in to Cardiff centre as the parking charges came as a big shock!!! Breakfast was full English (Welsh) and very good the day we stayed. However outlaws report not so good the following day when the hotel was quieter after the Easter break. Shop around for deals on price as there were plenty of offer through different search facilities and some surprising differences in price. 10 minutes on line could save ££. Very enjoyable stay with attentive staff and good facilities close by. We will be returning.

Room Tip: Ask for a room on the car park side for a quieter room.
  • Stayed: April 2013, traveled with family
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1  Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Przemek K, General Manager at Future Inn Cardiff Bay, responded to this reviewResponded April 11, 2013

Dear David S

We at the Future Inns Cardiff Bay were delighted when we read your review. When you do return we’ll aspire to deliver the same level of service and standards as you enjoyed on this stay. In respect to parking charges in the city centre, on the weekend there is a Park and Ride from the bay that takes 4-5 minutes to get into the centre of Cardiff. The car parking charges in the City are stupendous at times, so we always advise that you should leave your car parked in our free car park and commute to the centre instead of paying the excessive amounts you will be charged in most City Centre Parking establishments.
Again we’d like to thank you for taking the time to write this review and we look forward to succeeding again next time you stay.

Kindest Regards

Przemek Kaminski
General Manager

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Reviewed April 5, 2013

We stayed at the Future Inn for 1 night recently - only downside was wishing we'd booked for longer. What a fantastic find at great value too! We stayed as a family of 2 ad ad 2 ch and had 2 queen sized beds in the room which were really comfy. We were on 5th floor overlooking dual carriageway, next time we'll ask for carpark view not so noisy. Didn't spoil our stay though. We booked direct with hotel about 3 wks before so had advanced purchase rate which was cheaper than booking with other providers. We took advantage of the breakfast at £9 each adult as it meant both kids could eat for free. We couldn't have got such a substantial breakfast with so much choice for a fiver each anywhere else.
Best thing also was we arrived early at 11am although couldn't check in til 2pm, were allowed to park car for free until we checked in. Likewise when we checked out at 12 noon, we left the car there til 4pm at no extra charge.
Staff are genuinely friendly and have pleasure in assisting you. We thoroughly recommend this hotel - will definitely return - look out for special deals, during quiter months they offer 3 nts for the price of 2 - something we'll be keen to do. BTW, we caught a bus into town which cost £5 for the 4 of us return- we could've travelled around Cardiff all day with the ticket if we'd wanted. Make sure you have correct change as driver's don't deal with cash.

Room Tip: If road noise bothers you ask for high floor or room overlooking carpark
  • Stayed: April 2013, traveled with family
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Thank Walesfam4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Przemek K, General Manager at Future Inn Cardiff Bay, responded to this reviewResponded April 11, 2013

Dear WalesFam4

We would like to thank you for your glowing review. All of our departments were informed of your thoughts and all of the staff felt rewarded by your kind words. The hotel industry at times can feel a little unrewarding for many people who work hard at trying to meet and maintain high expectations. It means a lot to all of us when we hear that the effort has been met with enjoyment and all round satisfaction. You are always welcome back to the Future Inns Cardiff Bay and we hope that your next stay will be just as good.

Kindest Regards

Przemek Kaminski
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2013

We stayed here for two nights when we went to Cardiff to watch the Olympic football. The hotel is well located near the Cardiff Bay area and you can walk to all the attractions in Cardiff Bay in a few minutes, and into the city centre in about 30 minutes (or get the train or bus if you don't want to drive). The rooms are clean and comfortable and the staff were pleasant. It's not posh, but it's enough if you want a reliable place to lay your head.

Room Tip: near a busy road so you might want to try to get a room on the other side
  • Stayed: August 2012, traveled with family
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Thank Hellywobs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Przemek K, General Manager at Future Inn Cardiff Bay, responded to this reviewResponded April 11, 2013

Dear Hellywobs

Thank you for taking the time to write this review. The thoughts and experiences of our customers help us to form a excellent perspective on what standards we actually achieve. We are very happy that you enjoyed the location and the attitudes of our staff. We consider ourselves as a hotel with much character and the potential to punch above our weight. Next time you return to Cardiff we hope you stay with us again and that you will see more improvements in our services and standards.

Kindest Regards

Przemek Kaminski
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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