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“Very disappointing stay”

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Future Inn Cardiff Bay
Ranked #6 of 74 Hotels in Cardiff
Certificate of Excellence
Reviewed October 21, 2012

Stayed for one night as we were seeing a show at the Wales Millennium Centre and it was the closest hotel to the venue. First of all I was disappointed to find a cheaper rate online but I assumed that the amount I was paying was because breakfast was included. It wasn't. Figured that it was my fault for not shopping around enough and that the higher rate would be worth it for the quality of the room. It wasn't. The sheets didn't appear to have been cleaned and my sister kept finding hairs on her pillows which is not a great sign. The towels which we had to call down to reception for, were in an even worse state. Although the room was large and beds were comfortable, we had a restless night because of constantly banging doors down the corridor. All in all very disappointed and would not recoomend this hotel in .

  • Stayed: October 2012, traveled with family
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1  Thank Penny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,454 - 3,460 of 3,949 reviews

Reviewed October 18, 2012

Excellent value. We had a quiet room on top floor with views. Room was large and well equipped. Overall,it was a very restful stay. Pleased that check out wasn't until 12 pm. So, there was no rush to leave. It was easy to walk to Millennium Centre in Cardiff Bay. Parking was free. Staff were polite and helpful, but not very dynamic!

  • Stayed: October 2012, traveled with family
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Thank Louise038
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2012 via mobile

Large comfortable well equipped cheap rooms. Good breakfast. Negatives: check in was terrible. As we arrived half an hour early we were not able to check in. Understanding the situation we happily went into the Bay and returned at 5pm. This was 3 hours after check in time and the rooms were still not ready. Excuse given that they were busy!! Rude ineffective staff and the fact that the hotel does not accept cash made situation worse.

  • Stayed: October 2012
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Thank gillbrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2012

Stayed here 7 October for one night. Very nice hotel, very clean and new. Yes a slight noise from the road but it certainly didn't cause any problems during the night, if anything it was the slamming of doors...when closing the door it needs a bit of a slam! Bathroom nice, clean and big enough. Room was very spacious, could easily get another double bed in it! Have to admit, the pillows were not the comfiest but for one night, no big deal! Staff were very friendly and helpful, we were running late to check out and staff were fine about it, told us to take our time! We never ate or drank in the hotel so can not comment on that. Location on the hotel is great for Cardiff Bay, 10 min walk.

  • Stayed: October 2012, traveled as a couple
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Thank LouiseM100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2012 via mobile

The Future Inn is situated in Cardiff Bay within walking distance of local restaurants, cinema etc. It has alot going for it; free parking, free wifi (unlimited and no sign up), spacious rooms with excellent facilities such as widescreen tv, good shower, well insulated rooms.
It also has a great bar and restaurant too. Tip: excellent steak restaurant opposite!
Breakfast was a pleasant surprise, good choice on offer and things done right! Help yourself coffee pot, toast already toasted! Bacon cooked well (yippee!) and good sausage. Lots of space in restaurant so not on top of each other.
Staff are polite and efficient to boot.
All in all a great proposition. £ for £ unbeatable in Cardiff when you consider all factors. Go. And have breakfast!

  • Stayed: October 2012
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Thank simonelk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2012

Whilst the hotel has larger than normal sized rooms and two queen beds, i found this hotel really not good.

The sheets did not cover the mattress, the towels are really small and hotel staff service and attitude were poor. On arrival i checked in but it was really slow claiming it was because i only booked that day so they hadnt bothered to print out the registration card. Going up to my room i was put on 3rd floor by the road and it was clear there was a lot of traffic background noise, i went down to ask could i change to a room on the other side of the hotel. THey told me it would be the same on the other side which given there is a car park rather than a road isnt true but it was obviously too much trouble, one said she didnt even know which side of the hoteleach rooms were and the other i suppose we can put you higher up. I took whatever they gave me as they clearly were notbothered and told me it will be fine you wont hear any traffic until 730am.

The pillows in the bed are very uncomfortable but otherwise it was fine - except i was woken 515am by Traffic, the lady checking me in wasnt on duty when i left at 615am otherwise i would have said something to her, she was probably at home asleep!

So the hotel room size is good - the restis rather dated 1980s style and if you want a quiet night sleep i wouldnt recommend it. Why is it, hotels dont get putting in triple gazing to reduce noise? If you are going to build a hotel by a duel carrigeway at least ensure your guests get a good sleep. I wont be staying here again!

  • Stayed: October 2012, traveled on business
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Thank Welshtraveller01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2012

2 night stay.warm welcome at reception booking swiftly confirmed.Rooms were very spacious always like rooms with 2 double beds,good shower,the dual purpose door for toliet and bathroom confuses at first but easily adjusted to.Littel bit of noise from main road but not bad really.
Had a drink in the bar and staff ver warm and friendly and bar prices better than most hotels of similar rating.
Buffet breakfast extensive array of hot & cold options.Seated straight away even on 2nd day when busy.
Ovearll staff very friendly and approachable and very comfortable stay.
Most of activities we did at weekend were in cardiff bay area so ideal but did have to go back into city few times which takes about 15 minutes but only about £6 in as taxi.Hotel has ordering of taxis down to a fine art too.
car parking free.

Room Tip: Rooms at front or back are quieter than the side
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  • Stayed: September 2012, traveled with friends
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Thank philhar2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Future Inn Cardiff Bay

Address: Hemingway Road, Cardiff CF10 4AU, Wales
Phone Number:
Location: United Kingdom > Wales > South Wales > Cardiff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#3 Luxury Hotel in Cardiff
#6 Romantic Hotel in Cardiff
#12 Business Hotel in Cardiff
Price Range: $75 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Future Inn Cardiff Bay 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Future Inn Cardiff Bay Hotel Cardiff
Future Hotel Cardiff Bay
Future Inn Cardiff Bay Wales

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