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“Poor managementLocked firedoors in the halls, made me feel uneasy about my safety in case of a fire”

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Innkeeper's Lodge, Cardiff
Ranked #35 of 76 Hotels in Cardiff
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Poor managementLocked firedoors in the halls, made me feel uneasy about my safety in case of a fire”
3 of 5 bubbles Reviewed April 13, 2013

Great location
Friendly staff at the bar, and great service by the bar staff.
Management however was unwilling to listen to our concerns. Rude when requesting the problem with the fire doors, and refused to listen. Felt unsafe and fire signs were unclear! This did not concern management. Responded to us in a rude manner and inappropriately spoke to the children. We we're disgusted with the response .
Not a children friendly hotel,
Will not stay here in the future, as we come as a big group to Cardiff every year!
The Only hotel we have had a problem with.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GBRHan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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208 reviews from our community

Traveler rating
    68
    73
    34
    19
    14
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Salford, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed April 13, 2013

Our stay was in a large group we had children with us between the ages of 12-17. On booking we were not told it is not very child friendly and children have to leave the bar area at 10pm. After the manager disgracefully spoke to one of the children and sarcastically asked 'can you not read' she further offended us all calling us deaf and confused after an 'apparent' fire alarm was set off and we didn't hear it whilst in the bar. The managers attitude was very negative and rude.
Another concern for us was that the fire doors had locks on them which you had to unlock with a key, this is a huge health and safety risk in case of a fire once again the manager could not understand our complaint that if there was a fire in the reception area you would have to go upstairs and down a fire escape but the obstacle would be unlocking the fire door on the way up, what if you didn't have the key on you?
Overall the manager made our stay very unpleasant and unwelcoming, not a place we would stay again after being treated like dirt!

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Courtney W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cornwall
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed March 24, 2013

As a solo traveller, I arrived at the beginning of a rugby international weekend, and I was offered a quiet room away from the noise of the stairway and bar. I received a warm welcome and I felt safe and relaxed. The room was clean and quiet, warm and comfortable.
The only slightly annoying element was that the room above had squeaky floorboards and the noise of the guest walking around made me wake up earlier than I wanted the next morning!!
The breakfast was held in the hotel bar; there was an excellent choice of food and there were several staff available to help who were all cheerful and efficient.
The hotel was close to the city centre, easily within walking distance, although I think it was also on a bus route.
I would recommend this hotel to everyone.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DemeraraBiscuitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed March 7, 2013

Stayed for one night in a group of four, having booked two twin rooms in advance on a booking website. When we arrived, we discovered that only one room had been reserved due to "someone not reading the email properly". Fortunately the room reserved was a large triple, so the manager offered to put a extra bed in for a reduced rate and free cooked breakfast which we excepted. As we were a large group, we were given a extra key for free (normally a £25 deposit). The room was reasonably clean with dated decor and a similar bathroom. It was a bit cramped with the extra bed, but as we were just using it a crash pad, not a problem.
When two of the party returned (past midnight), they discovered that the extra key did not open the room door. Despite ringing the emergency bell for over a hour, they got no response and only got into the room when the rest of the party returned (good job is wasn't a proper emergency).
In the morning we discovered that towels for the 4th bed had not been provided.
Breakfast was well cooked & tasty, but rather small and very mingy on the beans. If we had paid for this, we would have been disappointed.
When checking out, we mentioned the key problem and were told we had been issued with the "wrong spare key". During every conversation with the staff, we were asked to review the hotel online, even when we were complaining.
So in conclusion, the hotel will do everything possible to get a good review, apart from providing the rooms booked and a way of accessing them.
Special mention to the Sunday receptionist (Billie?) for her shear audacity in handing out review cards as we left. I don't know what you get for a name check in a review, but I hope it is worth it!

Room Tip: Phone up if you book online to check they have read the email!
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 bubbles Reviewed February 20, 2013

I recently stayed at the Beverley Hotel, to be greeted by a warm welcome.We were shown to our room which catered for all our needs and had a good supply of clean white towels.
My husband and i ate at the hotel to find our meals of good proportion and at a very reasonable price.
On this particular evening the hotel had a themed night which was a lot of fun and also raised. money for a local charity. Although it was busy the bar staff were very efficient and pleasant, therefor we were served promptly .
Breakfast was Continental with unlimited fresh juices and beverages which was more than adequate but with a long journey ahead of us we also had a cooked breakfast for a few pounds each which was excellent and set us up for the day.
We shall return to the Beverley Hotel on our next visit to Cardiff as we had a great stay.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank rose b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 bubbles Reviewed January 11, 2013

Hideous hotel. Would never stay there again, mainly because of the staff. Rude, unhelpful and particularly obstructive. When asking for help with simple requests such as a wake up call or opening the car park at 11.30pm the staff went out of their way to not complete these tasks. The manager in particular seemed lazy, obnoxious and very unhelpful x

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Testerfy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lower Shiplake, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed December 8, 2012

Booked an overnight stay to do some Xmas shopping in Cardiff. Easy walking distance to the city centre. Fair sized room - over the bar so a bit of noise from a Xmas party but otherwise nice and quiet. Excellent continental breakfast included in the price. Only -ve was we booked through booking.com without realised there was a £10 charge for the privilege. Book direct with hotel for best rates.

Room Tip: Our room (no 10) was towards the rear of the hotel so away from road noise. Was also in main part of...
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Littim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Innkeeper's Lodge, Cardiff

Property: Innkeeper's Lodge, Cardiff
Address: 75-77 Cathedral Road, Cardiff CF11 9PG, Wales
Phone Number:
Location: United Kingdom > Wales > South Wales > Cardiff
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant
Hotel Style:
#12 Luxury Hotel in Cardiff
#20 Romantic Hotel in Cardiff
Price Range (Based on Average Rates): $
Hotel Class:4 star — Innkeeper's Lodge, Cardiff 4*
Number of rooms: 17
Official Description (provided by the hotel):
If you're looking for hotels in Cardiff, our lodge offers budget accommodation close to the heart of the city. So whether you're here for business or pleasure, you'll be near enough to all the action, yet happily away from the hustle and bustle. The Millennium Stadium is just a 15-minute walk away, as is Cardiff Arms Park, and attractions such as Cardiff Castle and Cardiff Bay are also within easy reach. While you're sightseeing, how about stepping into the future - or the past - by visiting the Dr Who Experience? Of course, you won't need a Tardis to get to us because the M4 is on the doorstep, and excellent rail and plane connections are just a taxi-ride away. As for the lodge itself, our classic Victorian building was once a rich man's townhouse. Today it's anything but expensive to stay here. With a comfy bed and a cool pint or plate of hearty pub-food available in the pub downstairs, you'll find it offers a great-value base for exploring the Welsh capital. ... more   less 
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Also Known As:
Beverley Hotel Cardiff
Innkeeper's Lodge, Cardiff Wales

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