I had booked on line, for one night only, hoping to be ready for a busy day working in the nearby hospital. On the website, I thought the hotel looked nice, and had much to offer. I arrived by taxi in the later afternoon, and entered through the side door. A quick ring on the bell, at the back of a very sticky counter top brought a friendly and chatty lady, who dealt promptly with my booking and payment, and provide two keys, one for the room and one for the door allowing only guests into the hotel part of the building. So far, so good! The stairs were steep and narrow and if I had brought a bigger case, I would have struggled. Finding the room was easy and it smelled fresh on entering. I had a busy evening meeting in town with colleagues, and was ready to sleep when I got back around 10:30. Little did I know what horrors were to come. First, it was not nice to find springs showing through the sheet, and it was impossible to lie down and feel relaxed. Even worse, was the bathroom with black mould growing everywhere - on the tiles, inside and outside the shower and frame, and on the window. The bathroom window had no curtains! I had to sleep on top of the duvet to get some comfort (so that the springs were not so noticeable). Music that continued until after midnight, a person with a very loud snore in the next room, and squeaky floorboards which I now see have been mentioned by other guests, did little to create a peaceful night! In the morning, I found the shower was difficult to control, and the door of the shower did not close properly, allowing water to spill out into the floor - obviously this had been happening for some time as the carpet was stained. A review of the room in the morning light showed the poor level of cleaning - dust on the skirting boards, and debris behind all the furniture; stained carpets, and stains on the fabric of the only chair. In addition, the curtain was hanging off the track - I was glad to leave, but before I did, I completed a feedback form, not just ticking the boxes, but actually writing down all these problems - I thought there was no point in experiencing all of this without letting the owners know what I thought - in the vain hope they will do something about it before the next guest uses this room! I left the form with the keys in the drop box when I vacated the hotel. I was surprised to receive a phone call at home the following day from (I won't write his name here) who thanked me for the honest review and feedback, apologized profusely, and said he recognised that their standards had fallen. He offered a 50% refund on the room cost. I accepted the refund, but I don't think I will accept his challenge to give them another try.
- Official Description (provided by the hotel):
- If you're looking for hotels in Cardiff, our lodge offers budget accommodation close to the heart of the city. So whether you're here for business or pleasure, you'll be near enough to all the action, yet happily away from the hustle and bustle. The Millennium Stadium is just a 15-minute walk away, as is Cardiff Arms Park, and attractions such as Cardiff Castle and Cardiff Bay are also within easy reach. While you're sightseeing, how about stepping into the future - or the past - by visiting the Dr Who Experience? Of course, you won't need a Tardis to get to us because the M4 is on the doorstep, and excellent rail and plane connections are just a taxi-ride away. As for the lodge itself, our classic Victorian building was once a rich man's townhouse. Today it's anything but expensive to stay here. With a comfy bed and a cool pint or plate of hearty pub-food available in the pub downstairs, you'll find it offers a great-value base for exploring the Welsh capital. ... more less
- Reservation Options:
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- Also Known As:
- Beverley Hotel Cardiff
- Innkeeper's Lodge, Cardiff Wales