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“Nice, comfortable hotel close to shops”
Review of Park Plaza Cardiff

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Park Plaza Cardiff
Ranked #4 of 73 Hotels in Cardiff
Certificate of Excellence
Neyland
Level 4 Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Nice, comfortable hotel close to shops”
Reviewed December 24, 2013

Our room was quite big for a city hotel, and we had a lovely big king sized bed. The weather was awful, but only 5 mins to the Queen Arcade, so we could then walk from mall to mall. It was quiet at night too, this may have been because of being on the 4th floor, but the double glazed windows must have helped too. The air con was very quiet.

  • Stayed December 2013, traveled as a couple
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Helpful?
Thank Adam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Port Talbot, United Kingdom
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 22, 2013

This is a nice place to stay, staff very helpful. In the centre of Cardiff, close to all venues. Nothing too much trouble despite 2 weddings and Christmas visitors.....
Pool and spa very clean with helpful staff.
No complaints from me.

Room Tip: Rooms at the back of the hotel can be quieter, but that then depends on the time of year. Remember...
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  • Stayed December 2013, traveled as a couple
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Helpful?
Thank DFol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 5 Contributor
71 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 21, 2013

Said here for two nights in November for a business trip and have only good things to say about the hotel, I had an spacious inside room overlooking one of the court yards as such there was no noise from outside and have one of the best nights sleep in a hotel in a long time.

The breakfast in the morning was varied and the hot food was fresh and regularly replenished (non of this piled high food under a heat lamp) the pool was a reasonable size and not too busy which is ideal after a busy day in the office.

The location is central with a large number of good restaurants and pubs near buy. Will certainly stay here next time I'm in Cardiff

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul-H8465
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 18, 2013 via mobile

This is a good, clean, professional business hotel. Big plus points are the size of the rooms and the bathroom, which are clean, with plenty of well placed power sockets, and are professional if a little characterless. Breakfast is decent, although the choice is a bit limited.

Stayed December 2013, traveled on business
Helpful?
Thank Hillhead37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed December 16, 2013

I often stay in Cardiff on business and leisure and the Park Plaza was among my favorites. I say 'was' as, like many recent reviewers have commented - this place ain't what it used to be!

On my last stay I was allocated a front of hotel room, being re-assured that the 'triple glazing' would be more than a match for the nightclub situated directly opposite the hotel. It wasn't.

I called reception at midnight to ask when the club would finish (this was a week night) to be told not to worry as the club tends to get quieter around 2.30am. Yep, the music stops, but the shouting and screaming goes on...

Breakfast is fine, just not as good as it used to be, neither are the staff or the general standard of cleanliness. Tray's of half-eaten room-service abandoned in corridors for hours; rooms are clean enough but far from perfect.

There are currently a lot of better hotels in Cardiff than the Park Plaza - let's hope it rediscovers the standards that it used to set.

Room Tip: Refuse to stay in the front of the hotel at weekends (including Sunday and Thursday).
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  • Stayed December 2013, traveled on business
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank advisor035
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaCardiff, Manager at Park Plaza Cardiff, responded to this review, December 18, 2013
Thank you for taking the time and trouble to review your stay with us at the Park Plaza Cardiff.

I am disappointed to read that you were dissatisfied with the quality of our breakfast and am sorry that we did not have the opportunity to discuss this during your time at the hotel as we receive so many positive comments about our breakfast and our team.

I note your comments in regards to noise and may I apologise for the issues you experienced with the sound from the streets outside the hotel. As the surrounding area of the hotel is a popular city centre location you will find that there are a number of late night revellers in the area so we have added secondary glazing and then further sound proofing with acoustic panels and wall insulation to mitigate the impact of the street.

I can assure you we do take all issues of noise seriously with management engaging in regular dialogue with the council regarding the policing and noise pollution caused in the city.

Though disappointed with your feedback we are still very proud of Park Plaza Cardiff and the customer service we provide and I very much appreciate your concerns and will ensure that our operational team are more pro active.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blaenavon, United Kingdom
Level 3 Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 16, 2013

We visited the Park Plaza on a Saturday night, firstly christmas shopping and then having an evening out.
There was nothing to complain about. We were dealth with quickly at reception and given the room facing City Hall that we had requested due to the rooms at the front facing pubs and clubs. The room at the back was noisy until 8pm due to being opposite the winter wonderland but we heard nothing after this. The interior of the lobby and rooms were brilliant. Everything appears large and spacious. We didn't have time to use the spa or restaurant which is why I feel the hotel is better if we had stayed for a lonher period. This is not a cheap hotel and I feel we gained nothing extra from the price due to us just staying the one night.

  • Stayed November 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank annalilbab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level 4 Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 16, 2013

Had 1 night stay with 3 course meal & spa treatments on daughters birthday, what a lovely experience it was. Lovely quiet room,fab beds, lovely evening meal, all staff were very attentive. Spa treatments were best ever with lovely staff. pool,hot tub,sauna all spotlessly clean. just 2 little moans, having to pay supp for sea bass & lamb shank, plus horrible orange juice for bfast, it was cheap & nasty, please get the real stuff. Thank you Park Plaza.

Room Tip: ask for room at the back or centre of hotel.
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  • Stayed December 2013, traveled with family
    • Value
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Helpful?
Thank Ann W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Plaza Cardiff

Property: Park Plaza Cardiff
Address: Park View Greyfriars Road, Cardiff CF10 3AL, Wales
Phone Number:
Location: United Kingdom > Wales > South Wales > Cardiff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cardiff
#2 Luxury Hotel in Cardiff
#3 Business Hotel in Cardiff
#4 Romantic Hotel in Cardiff
#11 Family Hotel in Cardiff
Price Range (Based on Average Rates): $
Hotel Class:4 star — Park Plaza Cardiff 4*
Number of rooms: 129
Official Description (provided by the hotel):
Winner of the AA Hotel of the Year award for Wales and located in the heart of the city centre, The Park Plaza Cardiff oozes luxury and sophistication. The 4-star deluxe Park Plaza Cardiff is situated on Greyfriars Road, within easy reach of some of Cardiff's most historic and impressive sites including Cardiff Castle, the Millennium Stadium and all main shopping areas including St Davids Centre. Park Plaza Cardiff offers 129 state-of-the-art guestrooms - including superior & executive rooms and suites - each boasting a specially designed range of sumptuous fabrics and furniture. The hotel's Laguna Restaurant and Bar offers a fresh and original mix of local and international flavours and is previous winner of South Wales Restaurant of the Year. Contemporary conference facilities at Park Plaza Cardiff include 9 meeting rooms plus 1 large function room, all air-conditioned and offering high specification audiovisual and technical equipment. All conference rooms, guestrooms and public areas benefit from complimentary high-speed wireless Internet. Park Plaza Cardiff boasts a state-of-the-art health club within the hotel. The brand new Laguna Health & Spa comprises full gymnasium, 20 metre chlorine-free indoor swimming pool, Jacuzzi, steam room, studio and 8 massage & treatment rooms. ... more   less 
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Also Known As:
Park Plaza Cardiff Hotel Cardiff
Cardiff Park Plaza
Park Plaza Cardiff Wales

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