This is a rather expensive hotel, especially for Cardiff (but the Park Plaza chain is expensive). That isn't a problem if you get the quality and service that goes with a high price but this one doesn't quite come up to scratch.
The good points are:
- Location - couldn't be more central
- Decor/style - smart and up to date
- Restaurant - good choice, well cooked, friendly service, good wine list
- Nice bedroom (but see below)
The bad points are;
- No car park and the NCP they ask you to use across the road is very expensive
- The reception staff are a bit snooty and officious and not always efficient
- The first room we had smelt and the bathroom, which was a wet room type, didn't drain properly and became a swamp for the second user (and the toilet didn't flush properly and the shower was broken). This really isn't acceptable in any hotel, let alone a luzury hotel.
- It took 1/2 hour to bring our bags down from the 1st floor. Ok a lift had broken but they could have walked them down the stairs in 5 minutes. The real problem was that the weren't putting the customer first.
I want to be fair here because there is a lot that is good about this hotel, for example we have 3 excellent dinners and breakfasts, but they really need to sharpen up on the bad points.
- Official Description (provided by the hotel):
- Winner of the AA Hotel of the Year award for Wales and located in the heart of the city centre, The Park Plaza Cardiff oozes luxury and sophistication. The 4-star deluxe Park Plaza Cardiff is situated on Greyfriars Road, within easy reach of some of Cardiff's most historic and impressive sites including Cardiff Castle, the Millennium Stadium and all main shopping areas including St Davids Centre. Park Plaza Cardiff offers 129 state-of-the-art guestrooms - including superior & executive rooms and suites - each boasting a specially designed range of sumptuous fabrics and furniture. The hotel's Laguna Restaurant and Bar offers a fresh and original mix of local and international flavours and is previous winner of South Wales Restaurant of the Year. Contemporary conference facilities at Park Plaza Cardiff include 9 meeting rooms plus 1 large function room, all air-conditioned and offering high specification audiovisual and technical equipment. All conference rooms, guestrooms and public areas benefit from complimentary high-speed wireless Internet. Park Plaza Cardiff boasts a state-of-the-art health club within the hotel. The brand new Laguna Health & Spa comprises full gymnasium, 20 metre chlorine-free indoor swimming pool, Jacuzzi, steam room, studio and 8 massage & treatment rooms. ... more less
- Reservation Options:
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- Also Known As:
- Park Plaza Cardiff Hotel Cardiff
- Cardiff Park Plaza
- Park Plaza Cardiff Wales