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“Poor quality food”

Grill n Shake Restaurant
Ranked #447 of 1,217 Restaurants in Cardiff
Price range: $6 - $32
Cuisines: American, Grill
More restaurant details
Restaurant details
Good for: Kids, Families with children, Large groups
Dining options: Late Night, Lunch, Brunch, Dinner, Accepts Mastercard, Accepts Visa, Free Wifi, Highchairs Available, Parking Available, Reservations, Seating, Takeout, Television, Validated Parking, Waitstaff, Wheelchair Accessible
Description: For great American casual dining come to Grill 'n' Shake at the Red Dragon Centre, Cardiff, the family friendly restaurant where everything is cooked freshly in front of your eyes! We offer everything from sizzling burgers and steaks to wraps, hot dogs, juicy barbecue beef ribs and chicken wings to mouthwatering Tex Mex ...and don't forget to treat yourself to one of our world famous candy-filled milkshakes.
Level Contributor
11 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Poor quality food”
Reviewed December 28, 2012

I dined here today with my husband. We were looking for quick and were assured by the host that we would be in time to see our movie. I ordered a glass of water and my husband ordered a coke. These were brought and our order taken. There is a good variety of dishes but we both chose a triple cheese burger and endless fries. The food arrived within 10 minutes. The 'fries' were like school dinner chips. Soggy, chunky and tasteless. The burger bun was cheap and poor quality, the triple cheese tasted plastic. The burger patty was burnt on the outside but verging on under cooked on the inside and very dry. The side salad was slightly browning. We paid a little over £20 and while the service was excellent, I would never dine there again.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank NatalieStrange
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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243 reviews from our community

Visitor rating
    78
    46
    33
    25
    61
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Cardiff, United Kingdom
Level Contributor
40 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“Average food. Cold as by main doors. Overpriced.”
Reviewed December 8, 2012 via mobile

Ate here tonight. Walked up and seated immediately. If you sit near front of restaurant leave your coat on as ul be freezing. Ordered soft drinks to be given empty glasses n told we are to get them ourselves from the machine. Free refills though. No music. Ordered starter and main. Starter arrived fairly quickly and the chicken quesilla are lovely. Beware the lemon shrimp as u only get a few shrimp rest of plate is salad. Ate starters and main took around 30-45 min to arrive. Waitress and waiters serving skills leave alot to be desired. Due to the poor positioning of chairs and tables, we were leant over alot and it didnt give that professional feel. Felt like i may as well have been eating in mcdonalds. The milkshakes are well worth it tho. I didnt see any alchol on menu. I had a burger as my main and it was fine. Just fine/average and certainly not worth wat i paid. The burger was dry chewy and tasteless really. Just average. Also on the menu chips are refered to as fries but they arent the thin cut mcdonalds style ud expect. More like oven chips. Overall it was ok. Wont be eating here again

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank sarahchaps101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeddah, Saudi Arabia
Level Contributor
36 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“Nice variety and value for money”
Reviewed November 20, 2012

The food here is great, and is one of the few places I have been to where the soft drinks are re-filled for free. The service is varied - from excellent to the "oh well, since you are here, I am forced to serve you" type. Overall, its a nice place to have a meal and a big plus is that the food here is halal

  • Visited October 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Zalmi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
64 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
“It's a nice change”
Reviewed November 5, 2012

I went here with my much better half and the kids after the cinema and were looking for something a little different and to be fair I think this is what grill n shake is all about. Best bits first - Shakes are excellent!! If this is not your thing there are free refills if you prefer a soda / coke etc. On the food side I'm afraid it just scraped home as average and here is an example of why - I had ordered a Chilli Crunch burger - sounded great too but when it arrived it was a burger with a slice of Kraft processed cheese on top. The waitress provided a small bowl of tomato relish to add to my not so chilli crunch burger – the bread bun was all soggy underneath from the plate being wet which was not great either. My wife's beef wrap was very fatty of the gristly kind which is usually only a result of poor cuts of meat and our respective chips were not cooked properly. On the plus side the kids ate their burgers (except the awful processed cheese) and they loved their milk shakes - so on balance there is work to do here on the culinary side but it is a nice clean place and may be we caught them at a bad time. Try the onion rings – world’s biggest, one side order is enough for four. Here is a hint for the Chef – use grated Cheddar not the processed junk – that stuff is only fit for Mc Muck and Co.

  • Visited October 2012
    • Value
    • Atmosphere
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    • Food
Helpful?
Thank richard h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Good”
Reviewed November 4, 2012 via mobile

They do some nice burgers and other types of food. But mainly burgers. You would suspect it do be an American decor but there's a arbic touch to it aswell

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Jonny1066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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