We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Lovely Hotel” 4 of 5 bubbles
Review of Mercure Cardiff Holland House Hotel and Spa

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Mercure Cardiff Holland House Hotel and Spa
Ranked #12 of 76 Hotels in Cardiff
Certificate of Excellence
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Lovely Hotel”
4 of 5 bubbles Reviewed January 9, 2014

Really enjoyed our stay. Room was clean and well equipped. Comfortable Bed, slept really well. Had breakfast and evening meal at hotel and couldn't fault it. Staff are courteous and helpful. Swimming pool and jacuzzi very nice. If I had to pick a fault it would be the lockers in the changing room for the leisure facilities are very tricky to use. Ideal location for the shops. Taxi to the Bay only cost £7.20 !

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Nanny_MacNi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review, January 20, 2014
Thank you so much for the great feedback. We really appreciate you taking the time to post a review about your recent stay. Our chef was so pleased for the mention about breakfast and dinner - your review definitely made his day.

We hope you are tempted to return again soon

Kind regards

Marisa Morteo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,300 reviews from our community

Traveler rating
    1,010
    779
    312
    123
    76
See reviews for
261
911
70
456
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (471)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Bournemouth, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed January 8, 2014

Staff in bars and restaurant very helpful and friendly. Food wonderful, bedrooms a bit tired but clean, Air con heating not good needs complete overhaul. Very good location near to shopping centre and all major attractions. Stayed over Christmas and no entertainment unless you count a harpist for a short while Christmas Eve and a not very good disco Boxing night. Had a room on the 11th floor so views amazing. Unruly kids spoilt the atmosphere somewhat but have to blame the parents.

Room Tip: Corner suites have panoramic views
See more room tips
  • Stayed December 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank josephine1246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review, January 20, 2014
Thank you for your honest feedback. We were pleased to read that you enjoyed the beautiful views, found the 'food wonderful' and staff 'helpful and friendly'.
We are in the process of planning December 2015 and will ensure we take your comments on board regarding the entertainment

Many thanks again for your feedback

Kind regards

Marisa Morteo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uk
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed January 8, 2014

we spent the night - not cheap but good value for money. Food was amazing - with about 500 people there it was the best large scale catering meal I've ever had - everything cooked perfectly and served hot. Great band too. The rooms were lovely and overall great atmosphere from stepping in to reception to leaving the next day.

  • Stayed December 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank organiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review, January 20, 2014
Happy New Year. The whole team were so pleased to read your feedback, it is great when we exceed our guests expectations!
The kitchen team worked so hard to ensure the food would have that wow factor for such an important time of the year - thank you for posting your review.

We hope to be able to tempt you to return to us again this year

Kind regards

Marisa Morteo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Talbot
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed January 7, 2014 via mobile

Stayed 1 night here, and the only problem I have is that it went so quickly. With in 10 minutes of Cardiff central station, its easy to get to by taxi. Once inside and checked in which took only a couple of minutes, we found our room was everything we thought it would be, and more.
Spacious with airconditioning TV coffee and the mini bar, not to forgetting wifi and a bed that made it so easy to settle, made our stay an excelent experience. Our dinner was simply brilliant. Fantastic food, drink and staff made our evening fantastic. This was our second stay, and I can't wait until the next time. I would highly recommend this hotel.

Stayed July 2013, traveled as a couple
Helpful?
Thank MikeNPT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review, January 20, 2014
We are not sure what to say other thank you!
What fantastic feedback - the team read your review quite a few times...

We are genuinely thankful for your comments and also cannot wait for you to return again also

Kind regards

Marisa Morteo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cardiff
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed January 6, 2014

Just spent one night at this hotel, check -in was friendly quick & easy, the whole hotel is lovelly & clean with really big rooms, steam room & sauna & a swimming pool all included in the price. The breakfasr was great, and just a 5 minute walk to the town centre.

Room Tip: We stayed on floor 7 with views of Cardiff bay
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank graceland47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review, January 20, 2014
We were so pleased to read you enjoyed a relaxing stay with us- we are fortunate to have great leisure facilities for all our guests to use. The Spa is also worth a visit next time too..

Many thanks for posting your review and we hope to see again in 2014

Kind regards

Marisa Morteo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warwickshire
Level Contributor
63 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed January 6, 2014

We chose this hotel as we got a good deal for 2 nights and it had all the facilities we wanted as well as parking onsite and was a good location, only a five minute walk into the city centre, so we didn't have to use the car at all once we got there.
The parking was underground and seemed fairly secure as there were two barriers to go through to get in there and costs £12 per day although it was quite small to manoeuver around
The check in was quick and the receptionist friendly. We used reception a few times to order taxis and book breakfast (which we didn't do at time of booking and we got a deal when we booked it at reception, probably because the hotel wasn't very busy due to the time of year) and each time the receptionist was different, but no less courteous and professional.
Our room was on the sixth floor and was extremely spacious, with a seating area, tea and coffee facilities, a safe, quite a large wardrobe area and a very large bed. The room had panoramic views over Cardiff, although it was at the front of the hotel which happens to be on a busy road into the city centre so traffic noise can be heard.
The centre, with it's plethora of shops and precincts, is a five minute walk away and the castle is around a 15minute walk.
Cardiff Bay, with Mermaid Quay, has many restaurants and bars, including Tapas, Turkish and Contemporary, many overlooking the water, the theatre is around here too and is around a 5-10 minute drive away, approx. £6 (ish) in a taxi.
It was nice to have a pool and spa at the hotel, the spa is comparably priced with other spa's and the pool was a decent size but quite cold- even after being in it for 10 minutes I was still shivering! There is a Jacuzzi, sauna and steam room there too though, which made up it!
Breakfast was a large buffet and goes on until 11AM, which was a bonus. There was pastries, yoghurts, fruits, cereals and a hot buffet and you could ask if you wanted anything specific doing, such as poached eggs.
We went into the bar area too and ordered a sandwich each, which was well presented, coming with a small taster soup too. The drinks were expensive but the staff were friendly and attentive. Room service is also offered, with an extra £5 charge.
Check out was also quite late, 12PM which was nice as we didn't have to rush and could also enjoy breakfast first.

Room Tip: The front of the hotel faces the main road into the city centre, so it is quite loud especially if y...
See more room tips
  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank StarryEyed14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review, January 20, 2014
Happy New Year.
We really appreciate you taking the time to write such a positive and detailed feedback regarding your stay. The team were really pleased to read all your comments and only hope that you will return again soon.

Kind regards

Marisa Morteo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cardiff hotels
0.5 mi away
Novotel Cardiff Centre
0.4 mi away
Park Plaza Cardiff
Park Plaza Cardiff
#4 of 76 in Cardiff
4.5 of 5 bubbles 2,096 reviews
0.5 mi away
Hilton Cardiff
Hilton Cardiff
#11 of 76 in Cardiff
4.0 of 5 bubbles 2,874 reviews
Show Prices
Show Prices
Show Prices
1.6 mi away
The St. David's Hotel
The St. David's Hotel
#16 of 76 in Cardiff
4.0 of 5 bubbles 3,555 reviews
0.5 mi away
Radisson Blu Hotel, Cardiff
0.7 mi away
Clayton Hotel, BW Premier Collection
Show Prices
Show Prices
Show Prices

Been to Mercure Cardiff Holland House Hotel and Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Cardiff Holland House Hotel and Spa

Property: Mercure Cardiff Holland House Hotel and Spa
Address: 24-26 Newport Road, Cardiff CF24 0DD, Wales
Phone Number:
Location: United Kingdom > Wales > South Wales > Cardiff
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Cardiff
#8 Luxury Hotel in Cardiff
#9 Business Hotel in Cardiff
#10 Romantic Hotel in Cardiff
#17 Family Hotel in Cardiff
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Cardiff Holland House Hotel and Spa 4*
Number of rooms: 165
Official Description (provided by the hotel):
A 4 star luxury hotel in the centre of Cardiff, 15 min walk from Cardiff Central railway and bus station and a 30 min drive from Cardiff International Airport. The hotel features 165 en suite rooms, the award winning First Floor restaurant, a stylish bar as well as a luxury leisure club and spa. 15 meeting rooms and function suites suitable for hosting conferences, events and weddings. Fibre Optic WiFi internet access. Underground parking available at the hotel at GBP 12.00 per 24 hours (subject to availability). ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, ACCOR, Hotels.com, Priceline and Agoda so you can book your Mercure Cardiff Holland House Hotel and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Holland House Cardiff Hotel Cardiff
Mercure Holland Hotel Cardiff
Accor Holland Hotel Cardiff
Holland House Hotel Cardiff
Mercure Cardiff Holland House Hotel And Spa Wales

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing