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Mercure Cardiff Holland House Hotel and Spa
Ranked #13 of 74 Hotels in Cardiff
Certificate of Excellence
Reviewed September 15, 2013

The wife likes to go shopping in Cardiff 2 or 3 times a year so we usually have a nights stop over. We have been working our way through the 4* Cardiff hotels and this weekend was the turn of the Mercure. It was not the cheapest we stayed in and the deal we got (through ebookers) using an airmiles rewards scheme equated to £139 for one night in a standard room without breakfast. First impressions were good with welcoming reception staff and plenty of room in the underground car park (£12 per night). Standard room - on 8th floor (room 809) at the rear of hotel had pleasant view looking out to the bay and Bristol Channel. It was also very quiet. Room was nice and clean but spoilt a little by a 'tired' shower cubicle and wonky toilet seat.

We could not get the TV to work and mentioned this to reception twice but got the impression it was not their top priority as the hotel was very busy with a large black tie ball taking place.

The spa and gym were very good and we had 2 sessions during our stay. The Jacuzzi was out of action in the morning for cleaning purposes which seemed a bit daft to me and should have been done out of hours?

Bar was very pleasant, spacious and prices reasonable for a hotel. Did not eat at hotel so cannot comment on standard of food.

Check out was quick and efficient and again I mentioned our disappointment at having no TV during the stay. Receptionist was apologetic and stated it should have been sorted out but nothing more? It would have been a nice gesture if he had waived the parking charge but there we go...!

If it wasn't for the silly things I mentioned it would have been our first choice when we return to Cardiff - maybe it still will be?

Room Tip: Back of the hotel was good for us
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  • Stayed: September 2013, traveled as a couple
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Thank shiner54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded September 20, 2013

Thank you for your review regarding your recent shopping stay with us. We appreciate you choosing us and for taking the time to write a review.
We were glad to read you were able to enjoy our leisure facilities and found the views pleasant.
We take on board some of the small 'silly things' that have deterred your stay from being perfect and will work hard to ensure more attention is paid to these areas.

Many thanks again

Kind regards

Marisa Morteo
General Manager

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1,713 - 1,719 of 2,609 reviews

Reviewed September 15, 2013

Stayed for one night in a corner room...great window, made the room feel like an apartment! Good breakfast the next day, comfy bed so slept well...had a lovely back massage in the Spa too, all in all, we would stay again!

Stayed: September 2013, traveled as a couple
Thank Clare J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded September 20, 2013

Many thanks for your recommendation. It is great to read 'you would stay again' and what a great way to start the day with a back massage!

We look forward to welcoming you back again soon

Kind regards

Marisa Morteo
General Manager

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Reviewed September 15, 2013

This was our third visit to the Mercure Holland - its a great location, the rooms are enormous, the staff very friendly, and the breakfast good. We arrived to be told we'd been upgraded to a suite (no idea why but we didn't complain!) and it was huge, with fantastic views over the city centre. Didn't have time to use the pool this time, but have in the past and it was lovely. We booked through late rooms.com so good value, we will definitely stay here again.

Room Tip: The higher up the better for views
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  • Stayed: September 2013, traveled as a couple
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Thank LouiseAmery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded September 20, 2013

Thank you so much for your lovely feedback and for posting your review. The team were really thrilled to read your comments and to have exceeded your expectations.

We do hope you will have the opportunity to return again soon, hopefully you can try our the leisure facilities next time.

Also, also just to note we are doing very tempting deals directly on our website too

Kind regards

Marisa Morteo
General Manager

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Reviewed September 13, 2013

We stayed for 3 nights, great location so close to city centre and only a 30 minute walk to Cardiff bay. Very friendly reception team very welcoming. The hotel has carparking and turned out to be cheaper than advertised so that was a bonus. The hotel room was very big we had a corner room with great views over the city, nice comfy bed and big bath room enough for two! The only negative things were the floor hadn't been vacummed very well before we arrived and also found the last person's left over dorritos and salsa dip in the cupboard. Other than that very good hotel, good value for money.

  • Stayed: August 2013, traveled as a couple
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Thank Pettrena R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded September 20, 2013

Thank you for your constructive feedback. We are so pleased you enjoyed the views from your room, found the bed comfortable and the bathroom worth mentioning too!

We are disappointed though that the levels of cleanliness were not up to standard and have passed your feedback on to our Housekeeping team. We do hope you raised this issue with the team during your stay and that it was addressed immediately for you.

Many thanks again for your review

Kind regards

Marisa Morteo
General Manager

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Reviewed September 12, 2013

I have stayed here once previously a while back and that was a very pleasant experience. This latest occasion surpassed that. The Hotel is clearly one of the best in Cardiff.
The reception staff are most welcoming - as A Card member they were able to upgrade me to a privilege room on one of the upper floors. A corner room with an amazing vista of the city.
The room was very well appointed with a luxury en suite with bath, lovely toiletries. A Nesspresso coffe maker and a fridge with complimentary soft drinks. Soft fluffy towels and a superb extra kingsize bed with crisp cotton sheets and soft pillows. Excellent wide screen TV, safe, and plenty of cupboard space; a nice area to sit and have a drink and watch the sunset over the city.
The staff in the bar and restaurant were polite and very well trained - nothing fazed them and were completely professional. Breakfasts were of a very good quality - with the only minor complaint in that the tea may have been stewing in the pot a little too much before it was brought to me, but staff obliged and brought fresh!
The spa is very well appointed and they have one of the best sized hotel swimming pools I have used - extremely clean!
The location is good - close to the business district and the eating places and bars of the city. They have a secure underground car park as well.
I would highly recommend staying here!

Room Tip: Sign up as an A-Card member with Accord and earn enough points to get to Gold, so they can upgrade y...
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  • Stayed: September 2013, traveled on business
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1  Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded September 19, 2013

We are so pleased you enjoyed your stay with us and appreciate your recommendation and positive feedback. Our Privilege rooms do have some amazing views and good facilities.
We were also glad to read that you have joined our loyalty program and are able to reap the benefits Accor have to offer.

Many thanks again for taking the time to post your review, we hope you are more inclined to stay with us going forward when you return to Cardiff

Kind regards

Marisa Morteo
General Manager

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Reviewed September 11, 2013

We stayed here for a couple nights and were given a huge room - infact I've stayed in smaller suites! Its comfortable with off street parking closeby just off the city centre.
Mercure is a great hotel chain but this property needs money spending on it ... from the windows to furniture and air conditioning which would make it an excellent hotel. The Spa and poll are excellent and buffet's breakfasts are good. I would stay here again.

Room Tip: Stay on a higher floor for a better view
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  • Stayed: September 2013, traveled as a couple
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    • Cleanliness
Thank Sanj67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded September 19, 2013

Many thanks for your honest feedback. We are so pleased you found the rooms so spacious and the leisure facilities excellent! Just to advise we are just signing off a big project to upgrade the bedrooms. Hopefully, next time you visit you will be able to see the future plans of the hotel

Kind regards

Marisa Morteo
General Manager

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Reviewed September 9, 2013

  • Stayed: August 2013, traveled as a couple
    • Value
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Review collected in partnership with Accorhotels.com
Thank sootyblue1722
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded September 11, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Mercure Cardiff Holland House Hotel and Spa

Address: 24-26 Newport Road, Cardiff CF24 0DD, Wales
Phone Number:
Location: United Kingdom > Wales > South Wales > Cardiff
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Cardiff
#7 Luxury Hotel in Cardiff
#9 Business Hotel in Cardiff
#10 Romantic Hotel in Cardiff
#17 Family Hotel in Cardiff
Price Range: $84 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Cardiff Holland House Hotel and Spa 4*
Number of rooms: 165
Official Description (provided by the hotel):
A 4 star luxury hotel in the centre of Cardiff, 15 min walk from Cardiff Central railway and bus station and a 30 min drive from Cardiff International Airport. The hotel features 165 en suite rooms, the award winning First Floor restaurant, a stylish bar as well as a luxury leisure club and spa. 15 meeting rooms and function suites suitable for hosting conferences, events and weddings. Fibre Optic WiFi internet access. Underground parking available at the hotel at GBP 12.00 per 24 hours (subject to availability). ... more   less 
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Also Known As:
Mercure Holland House Cardiff Hotel Cardiff
Mercure Holland Hotel Cardiff
Accor Holland Hotel Cardiff
Holland House Hotel Cardiff
Mercure Cardiff Holland House Hotel And Spa Wales

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