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“Weekend Break.”

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Mercure Cardiff Holland House Hotel and Spa
Ranked #11 of 74 Hotels in Cardiff
Certificate of Excellence
Reviewed July 23, 2013

Met by very friendly reception staff, staff at the restaurant were also very friendly and helpful. Lovely spotlessly clean and spacious room with wonderful views, we were on floor 9. Hotel just had a lovely friendly and relaxed feel about it, though staff were very professional.
We were worried when told by a friend the hotel is not central but it really is only a short walk to the city centre. Sadly we never got to go for a dip in the pool but it looked fabulous.
Food was great.
We would definitely come back.

  • Stayed: July 2013, traveled as a couple
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Thank Fran G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded July 28, 2013

Thank you so much for taking the time to write a review and for the positive feedback about your recent stay. We are thrilled you enjoyed your weekend break with us and found the standards of the hotel and team so high.

We hope that you will be able to return again soon and maybe next time try out our leisure facilities too

Kind regards

Marisa Morteo
General Manager

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1,716 - 1,722 of 2,552 reviews

Reviewed July 22, 2013

My friend booked a spa package for 4 of us to celebrate her 50th birthday, which we thought was a brilliant deal at £170 for each room including dinner and a choice of treatment. We arrived for check in and could not believe our luck when we were offered a free upgrade to the presedential suite. The room was on the top floor with panoramic views of Cardiff with a dining suite and lounge area and two stunning ensuite queen size bedrooms! We all had a treatment in the spa then chilled in our stunning room before going down for cocktails and dinner. The staff were really helpful and attentive; the barman adapted the cocktails to our taste and the staff at dinner were friendly especially the Spanish waiter who looked after us. It was my first time visiting the hotel and was thoroughly impressed. Thanks for helping to make my friends birthday a special one.

  • Stayed: July 2013, traveled with friends
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Thank Flash017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded July 29, 2013

Wow- thank you so much. The team have not stopped smiling since you posted your review! Vincent in particular ( the Spanish Waiter) has had the biggest grin ever..

We really are thrilled you enjoyed your stay with us and glad we were able to assist in the celebrations for the 50th Birthday stay.

We really look forward to welcoming you back

Kind regards

Marisa Morteo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2013

  • Stayed: July 2013, traveled on business
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Review collected in partnership with Accorhotels.com
Thank Stephen Y
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded July 29, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 21, 2013

As the title suggests, this was our second stay at Mercure Cardiff Holland House Hotal. It goes without saying if the first didn't meet expectations then I we wouldn't have returned for a second time. This hotel is second to none and I've stayed at St Davids. I would say that Holland House comes out on top due to its central location and its staffs. They are some of the most helpful and informative group of prople I've ever come across in the hotel business, especially Magda. Our room had really good views over the city, surrounding country side and yes, even Cardiff Bay itself. It was stopless from top to bottom and along with the rest of the hotel, is really 5 start quility never mind 4.The main shops in Cardiff are only 5 minutes away as is Queen St train station. The hotel its self has everything you could possibly wish for.

Room Tip: Choose a room on the upper floors and on the corner if you can. That way you get the best views.
See more room tips
  • Stayed: July 2013, traveled with family
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Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded July 29, 2013

Thank you so much for the positive feedback- the team were really thrilled to read your comments - especially Magda. Our aim is exceed our guests expectations and we are glad to have been able to deliver this for you.

We hope you will be back for a third visit soon..

Kind regards

Marisa Morteo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2013

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Martin911186263
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded July 29, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 17, 2013

I stayed here as I was working in Cardiff and booked into this hotel as it had generally good reviews and I got a reasonable rather through laterooms. Whilst the room was large and light, with a great seating are, it appears that first impressions were deceptive.
The bathroom had only one set of towels in (the room had been booked for 2), the fridge didn't smell good at all, so much so that we decided not to use it. Most of the items of funriture had marks on which could have been cleaned off with a bit of effort and the windows hadn't been cleaned inside for a good amount of time!
There was dust all over the desk, the TV unit and the window ledges - this was mentioned and apparently housekeeping were sent straight up, but it didn't seem to be any better on our return.
The shower pressure was appaling and by far the worst I have experienced in a hotel for sometime!
However, the most appaling thing was finding a used cotton bud down the side of the sofa in the room - simply disgusting.
All of this was mentioned to the hotel staff and we have since been offered a discount on a future stay, however, whether we take advantage of this or not, remains to be seen.
The car park is also worth a mention - £14 per day and make sure you don't get an exit voucher too early as apparently it only lasts for 15 minutes, we weren't told this and found ourselves stuck in the car park unable to exit!
It's also worth checking the bill before you pay as mine was incorrect, being £30 higher than it should have been!

  • Stayed: July 2013, traveled on business
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Thank Steven D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded July 29, 2013

We are sorry that you encountered some issues during your stay with us and glad to read that you reported it the the Manager on Duty.
We really do hope you will take advantage of the offer and return to us again as we would appreciate the opportunity to show you how we usually operate and can exceed our guest's expectations

Also reference the car parking charges we have listened to our guests feedback and it is being reduced from August to make us one of the most competitive parking facilities in the city

Kind regards

Marisa Morteo
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2013

  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Chezza444
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Marisa M, General Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded July 29, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Mercure Cardiff Holland House Hotel and Spa

Address: 24-26 Newport Road, Cardiff CF24 0DD, Wales
Phone Number:
Location: United Kingdom > Wales > South Wales > Cardiff
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Cardiff
#7 Luxury Hotel in Cardiff
#9 Business Hotel in Cardiff
#10 Romantic Hotel in Cardiff
#17 Family Hotel in Cardiff
Price Range: $88 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Cardiff Holland House Hotel and Spa 4*
Number of rooms: 165
Official Description (provided by the hotel):
A 4 star luxury hotel in the centre of Cardiff, 15 min walk from Cardiff Central railway and bus station and a 30 min drive from Cardiff International Airport. The hotel features 165 en suite rooms, the award winning First Floor restaurant, a stylish bar as well as a luxury leisure club and spa. 15 meeting rooms and function suites suitable for hosting conferences, events and weddings. Fibre Optic WiFi internet access. Underground parking available at the hotel at GBP 12.00 per 24 hours (subject to availability). ... more   less 
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Also Known As:
Mercure Holland House Cardiff Hotel Cardiff
Mercure Holland Hotel Cardiff
Accor Holland Hotel Cardiff
Holland House Hotel Cardiff
Mercure Cardiff Holland House Hotel And Spa Wales

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