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“Daughters Hen Party”

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Mercure Cardiff Holland House Hotel and Spa
Ranked #11 of 74 Hotels in Cardiff
Certificate of Excellence
Reviewed March 28, 2013

My daughter wanted something a little different for her hen party ...I booked her The presidential Suite at the hotel as part of a package deal. This meant 4 could stay in the room with dinner, breakfast, spa treatment, champagne and DVDs. The room has amazing views across cardiff as it is on the highest floor, with two large bedrooms with ensuite and dressing areas, the main lounge is huge and we held a food and drinks reception in the room for 30 of her friends prior to them going out....no one wanted to leave!!! the food which was ordered to be delivered to the room at 7pm arrived promptly, was excellent and there was loads of it, what was supposed to have been light nibbles appeared to be a 5 course feast!!! Thank you to the staff at the hotel who made this happen

Room Tip: If there are a few of you, treat yourself with a package deal in the presidential suite, although th...
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  • Stayed: February 2013, traveled with friends
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Thank Jokar1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomsDivisionHH, Rooms Division Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded April 2, 2013

Dear KarenL1964,

Lovely to hear that your daughter celebrated her hen do at the hotel in the Presidential Suite. The room is a fantastic room for entertaining and the views are amazing from the top floor.

I do hope that we can welcome you back to the hotel again on your next visit.

Kind regards

Michelle Davies
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,816 - 1,822 of 2,552 reviews

Reviewed March 27, 2013

I agree with previous reviews..tired. staff were either ultra polite and helpful or useless. Spa is good but the changing facilities worn out. Huge stain on carpet in room but a fab bathroom. In a great location for the city though. The heating in the room is noisy and not efficient. The fab guy Michael Bennett on reception hunted through the floors to find me a blanket. The guy deserves a medal! Overall this is not he best Mercure |i have stayed in and if I had not sampled others I would never recommend it.shame

  • Stayed: March 2013, traveled as a couple
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Thank alison r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomsDivisionHH, Rooms Division Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded April 2, 2013

Dear antforever,

Thank you for your review of your recent stay. Apologies that you were disappointed with your stay and we are currently investigating your comments with the Spa Manager and Housekeeping Manager.

Kind regards

Michelle Davies
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2013

Spent a wonderful day with my family using the spa facilities at the Mecure Holland house hotel.My son and daughter in law had a 30 minute massage,use of sauna/steam room/swimming pool and lunch all for £45 each.Apart from massage you can use other facilities for as long as you want.Me I used just pool/sauna/steam room unlimited all for £15 a really good deal and lovely experience.

Room Tip: looks a lovely hotel to stay in.my try it next time I am in Cardiff.
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  • Stayed: March 2013, traveled with family
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1  Thank getaboutalotwales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomsDivisionHH, Rooms Division Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded April 2, 2013

Dear getaboutalotwales,

Lovely to hear that you enjoyed your day pass in Spa Naturel. I do hope that we can welcome you back to the hotel again soon.

Kind regards

Michelle Davies
Rooms Division Manager

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Reviewed March 24, 2013

Ideal situation for getting into town. Staff capable and attentive especially in the bar when ordering food. Excellent gym and pool facilities. Room a nice size but very cold and no extra blankets. Huge crack in floor to ceiling window which was not very nice. Plenty of hot water but heating needs to be addressed to make this a hotel to visit again.

  • Stayed: March 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Ken D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomsDivisionHH, Rooms Division Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded April 2, 2013

Dear Guest,

Thank you for your review of your recent stay. Apologies that you found the heating not sufficient. Please always ensure that you contact reception if you find your room cold as we can reset from the main panel in reception.

I hope that we can welcome you back to the hotel again soon.

Kind regards

Michelle Davies
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2013

Stayed at the Mercure hotel a few weeks ago for the night and our it was fantastic. A lovely quality at a great price. The staff are so welcoming and professional and use a really high standard of customer service. We only booked a standard room but when the receptionist saw it was my Mothers birthday the young lady very kindly upgraded us to the presidentuals suits free of charge! All mt future visits to Cardiff will definetely be staying at this hotel. The rooms were fab and would pay extra for a nicer room as the views are outstanding.

  • Stayed: March 2013, traveled with friends
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Thank Cheri93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomsDivisionHH, Rooms Division Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded April 2, 2013

Dear Cheri93,

Lovely to hear that you got upgraded to the Presidential Suite when you stayed with us for your mothers birthday. Our Presidential Suite is a lovely room indeed and I am glad to hear that we were able to make your visit all the more memorable.

I do hope that we can welcome you back to the hotel again soon.

Kind regards

Michelle Davies
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2013

The hotel is not very pleasant to look at from the outside, but it has rather a nice entrance..The room's are definitely not 4* , dirty carpets, worn & ripped furniture & quite dusty!!
The bar area although lovely was empty but still had tables full of dishes, our table was eventually cleared but the stains were not wiped away, we decided to eat elsewhere!!
The pool was freezing cold, many people were complaining about this, the steam room is more leisure center than 4* spa & the Jacuzzi has hardly any power to it!! Although the windows are not that clean, the view is amazing....
Breakfast is served until 11am which is wonderful & the late check out ideal, so not to bad....

Room Tip: Ask for a corner room, & a floor higher than the 10th
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  • Stayed: March 2013, traveled as a couple
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Thank sarah t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomsDivisionHH, Rooms Division Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded April 2, 2013

Dear Sarah T,

Thank you for taking the time to review your recent stay at the hotel. Thank you for your feedback and I have passed this onto the Spa Manager and Housekeeping Manager to investigate and rectify.

Kind regards

Michelle Davies
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2013

The hotel is conveniently located near Cardiff University and at the edge of old town, walking distance from the train station. Clean and comfortable it served me well. The staff was attentive and helpful. The decor and room furnishing was good, on the plus side, the large windows gave a nice view of the town.

  • Stayed: February 2013, traveled on business
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Thank Karl L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomsDivisionHH, Rooms Division Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded April 2, 2013

Dear Karl L,

Many thanks for your review and I hope that we can welcome you back again soon.

Kind regards

Michelle Davies
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Cardiff Holland House Hotel and Spa

Address: 24-26 Newport Road, Cardiff CF24 0DD, Wales
Phone Number:
Location: United Kingdom > Wales > South Wales > Cardiff
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Cardiff
#7 Luxury Hotel in Cardiff
#9 Business Hotel in Cardiff
#10 Romantic Hotel in Cardiff
#17 Family Hotel in Cardiff
Price Range: $88 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Cardiff Holland House Hotel and Spa 4*
Number of rooms: 165
Official Description (provided by the hotel):
A 4 star luxury hotel in the centre of Cardiff, 15 min walk from Cardiff Central railway and bus station and a 30 min drive from Cardiff International Airport. The hotel features 165 en suite rooms, the award winning First Floor restaurant, a stylish bar as well as a luxury leisure club and spa. 15 meeting rooms and function suites suitable for hosting conferences, events and weddings. Fibre Optic WiFi internet access. Underground parking available at the hotel at GBP 12.00 per 24 hours (subject to availability). ... more   less 
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Also Known As:
Mercure Holland House Cardiff Hotel Cardiff
Mercure Holland Hotel Cardiff
Accor Holland Hotel Cardiff
Holland House Hotel Cardiff
Mercure Cardiff Holland House Hotel And Spa Wales

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