We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Spa only - disappointing to say the least”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Mercure Cardiff Holland House Hotel and Spa
Ranked #12 of 74 Hotels in Cardiff
Certificate of Excellence
Reviewed February 28, 2013

We did not stay in the hotel, but I bought a spa day here as a treat for my daughters. The facilities were not as luxurious as I expected. The jacuzzi, was almost constantly full and noisy and the sauna and steam room were quite small. There weren't enough loungers around the pool, so we had to wait for some to become available and even then couldn't manage to sit together. However, these things I would have over looked had it not been that 2 of our party had food poisoning from the lunch. So beware of the prawn Bento option. Although my initial complaint was dealt with efficiently, to have any meaningful feedback, I had to keep emailing them. The symptoms and onset could only mean that the prawns were the culprit, but as noone else had complained, they were reluctant to accept responsibility. By way of compensation we were offered the opportunity of paying half price for a return visit. Not exactly what I would expect from a national chain with a reputation to maintain.... I will not be making a return visit. I like to think that my many reviews are a true reflection of my experience, but this is the first review that I have had to report such negativity.

  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Thank CardiffMaddie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomsDivisionHH, Rooms Division Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded April 2, 2013

Dear CardiffMaddie,

Thank you for taking the time to post a review of your spa experience. The Spa Manager has been in direct contact with you regarding your feedback and thoughts on your spa day. It is unfortunate that you became unwell, however the onset times that you encountered were not suggestive of the hotels food that were served.

Kind regards

Michelle Davies
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (2,590)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,870 - 1,876 of 2,590 reviews

Reviewed February 27, 2013

The hotel is fantastically placed for having easy access to Cardiff Centre. Lovely spacious room on the 14th floor with views over the city: spa treatments were great and the relaxing environment in the spa is good. Room service was efficient, a selection of cheeses excellent value.

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank 68Traveller68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomsDivisionHH, Rooms Division Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded April 2, 2013

Dear 68Traveller68,

Thank you for taking the time to post your thoughts of your stay at the Holland House. I hope that we can welcome you back again soon.

Kind regards

Michelle Davies
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2013

Just got back from a 3 night stay here. We only live 20 miles from Cardiff but with 2 live gigs to go to in 3 days we thought why not do the touristy Cardiff thig?? Great location 5 mins walk from Queen St Station Impressive foyeur, speedy friendly check in. Had room 612, being an ex office block some of the rooms are a wierd shape, our was a corner room with a strange glass bit that took you out over the corner of the hotel Room was very big lovely comfey big bed. Individual air con was welcome, and a bright bathroom. Very clean, huge bath towels. Spent all day Sunday in the spa, good pool steam room etc. They have a very very impressive new gym here too. Bar area was ok, little impersonal. Staff were all friendly. Will stay again.

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank morg58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomsDivisionHH, Rooms Division Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded April 2, 2013

Dear morg58,

Lovely to hear that you enjoyed your city break at the hotel. Thank you for your comments and I do hope that we can welcome you back again soon.

Kind regards

Michelle Davies
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2013

Stayed here for one night for a hen-do recently. 3 of our 8 rooms were not ready when we checked in at 1pm, although a couple who had just come in without booking were given a room straight away. We were told that the keys would be brought to us when ready, approximately 2pm. Our party had spa treatments pre-booked so we checked with reception at 2:15pm and only one room was ready. The excuse was"we were full last night and we haven't had time to clean the rooms". Surely a hotel's main goal is to be full?! The other two rooms were not ready for another 45mins. Two of our party were therefore late for their spa treatments, which were cut short and according to the staff member "they should have got ready in the pool changing rooms". My own room was filthy with one dirty cup and one dirty glass in a twin room, and a very dusty tv cupboard. Our party were also extremely upset with the attitude of the duty manager when the lift we were traveling in broke down. We had not exceeded the maximum capacity and we were stuck for 45 minutes. Eventually the fire brigade got us out and provided us with oxygen and administered first aid. The manager was worse than useless. When we had recovered enough, we asked for the hotel to pay for some taxis to try to enjoy the rest of the night and compensate us for what was an extremely traumatic experience and were told no. Then we were told he had done us a favour by calling the fire brigade and not leaving us there for hours. Nice. Actually it was his duty to call the emergency services in an emergency. Needless to say, we will be pursuing a refund with head office after paying around £1600 for the night.

  • Stayed: February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomsDivisionHH, Rooms Division Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded April 2, 2013

Dear Sarah C,

Thank you for your review of your stay at the hotel. I understand that we have communicated to you directly regarding your concerns.

Kind regards

Michelle Davies
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2013

Superb! Our booking was exactly what we wanted. Check in was very quick. All staff we met were very friendly and helpful. Our room was exactly as described,( perhaps a little on the cool side, we had the heating on maximum, but it was very cold outside). Our meal was lovely in the restaurant, breakfast was the best I have had in a hotel.
Our Spa day was very relaxing. Treatments were very good. Special mention to Dawn who we met in the pool area who could not have been more attentive to our needs.
Afternoon tea finished off our day perfectly.
Many thanks to all staff!

Room Tip: The panoramic view rooms are nice.
See more room tips
  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank moviestarCardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomsDivisionHH, Rooms Division Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded April 2, 2013

Dear moviestarCardiff,

Thank you for your review of the Holland House Hotel. So glad to hear that you had a lovely stay and I do hope that we can welcome you back again soon.

Kind regards

Michelle Davies
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2013

My husband and myself have just returned from a night at this hotel. We booked a sunday night special through hotal and spa breaks.com. which cost us £98.00 with booking fee, for 1 night accommodation, afternoon tea, Dinner and breakfast. WELL WORTH THE MONEY!! we checked in at 2pm and were allocated a room on the 10th floor which had fantastic views of the city and the bay. The room was spacious, with hairdryer, iron and ironing board, tea and coffee making facilities, hi-fi and tv. With full use of the pool, sauna, steam room and jacuzzi this made for a relaxing afternoon. The afternoon tea was exceptional as well as the dinner and the breakfast. the staff were all very friendly. The only critism was as with a previous review was the black mould in the shower. But will definately be returning for another visit.

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank joannaC39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomsDivisionHH, Rooms Division Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded April 2, 2013

Dear JoannaC39,

So pleased to hear that you had a lovely stay at the hotel and also got to sample our fantastic afternoon tea. Your comments regarding the mould have been noted and is being addressed.

I do hope that we can welcome you back to the hotel again soon.

Kind regards

Michelle Davies
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2013

I stayed here on business for 6 nights, the bed was very comfy and the room very quiet. However, the rooms were a little dated and furniture stained. There were various little problems, the toiletries provided were limited, the wifi was very intermittent, I left two letters to be posted with reception, neither of which ever reached their destination, when I asked they simply said they didn't know where they were. I had to call reception to fix the television in both rooms I stayed in. All these things built up. The staff on the front desk were not very helpful or friendly on the whole, having said that the restaurant staff were lovely and the dinner menu was very good.

  • Stayed: February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Hannah1718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomsDivisionHH, Rooms Division Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this reviewResponded April 2, 2013

Dear Hannah1718,

Thank you for your review. I am now pleased to say that the hotel has just had fibre optic lines installed and the internet is now complimentary for all guests and at a faster connection speed. I am sorry that your letters did not arrive. We have a post collection monday - friday from inside the hotel so I am unsure why they were not received when they left the hotel with the postman.

I hope that we can welcome you back to the hotel again soon.

Kind regards

Michelle Davies
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cardiff hotels
0.5 mi away
Hilton Cardiff
Hilton Cardiff
#8 of 74 in Cardiff
3,273 reviews
0.5 mi away
Radisson Blu Hotel, Cardiff
0.4 mi away
Park Plaza Cardiff
Park Plaza Cardiff
#4 of 74 in Cardiff
2,371 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Novotel Cardiff Centre
Novotel Cardiff Centre
#14 of 74 in Cardiff
2,201 reviews
1.6 mi away
The St. David's Hotel
The St. David's Hotel
#16 of 74 in Cardiff
3,929 reviews
0.6 mi away
Cardiff Marriott Hotel
Cardiff Marriott Hotel
#19 of 74 in Cardiff
1,472 reviews
Show Prices
Show Prices
Show Prices

Been to Mercure Cardiff Holland House Hotel and Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Cardiff Holland House Hotel and Spa

Address: 24-26 Newport Road, Cardiff CF24 0DD, Wales
Phone Number:
Location: United Kingdom > Wales > South Wales > Cardiff
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Cardiff
#7 Luxury Hotel in Cardiff
#9 Business Hotel in Cardiff
#10 Romantic Hotel in Cardiff
#17 Family Hotel in Cardiff
Price Range: $85 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Cardiff Holland House Hotel and Spa 4*
Number of rooms: 165
Official Description (provided by the hotel):
A 4 star luxury hotel in the centre of Cardiff, 15 min walk from Cardiff Central railway and bus station and a 30 min drive from Cardiff International Airport. The hotel features 165 en suite rooms, the award winning First Floor restaurant, a stylish bar as well as a luxury leisure club and spa. 15 meeting rooms and function suites suitable for hosting conferences, events and weddings. Fibre Optic WiFi internet access. Underground parking available at the hotel at GBP 12.00 per 24 hours (subject to availability). ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, ACCOR, Agoda, Priceline, Hotels.com, Orbitz, TripOnline SA, Evoline ltd, Hotwire, Cheap Tickets, Cancelon and HotelQuickly so you can book your Mercure Cardiff Holland House Hotel and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Holland House Cardiff Hotel Cardiff
Mercure Holland Hotel Cardiff
Accor Holland Hotel Cardiff
Holland House Hotel Cardiff
Mercure Cardiff Holland House Hotel And Spa Wales

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing