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Mercure Cardiff Holland House Hotel and Spa
Ranked #12 of 73 Hotels in Cardiff
Certificate of Excellence
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2,381 reviews from our community

Traveler rating
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    81
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272
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479
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (479)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Leicester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 20, 2013

One night surprise for my birthday, the staff were very friendly and helpful on arrival and the whole hotel was nicely decorated and very clean. The room was very nice and had a lovely bathroom too. Use of the pool and sauna/steam room was included so we took full advantage of this and it was easy to access and very well kept. Breakfast was very expensive ( around £15 each) but included a large hot and cold buffet and the option of other cooked to order items! The hotel was easy to find and is close to the city centre. Approx 5 min walk. With underground parking too. I would defiantly stay again!!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chuggachuggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomsDivisionHH, Rooms Division Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review, April 2, 2013
Dear chuggachuggs,

Thank you for choosing the Holland House Hotel to spend your birthday in. I am so pleased to hear that you had a lovely stay and I hope that we can welcome you back again soon.

Kind regards

Michelle Davies
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guildford, United Kingdom
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 20, 2013

We only paid £69 a night and for this we had a large corner room with separate bath and shower and a leather sofa area too. Free use of the swimming pool and steam room and sauna. We paid £10 for breakfast for the first day and there is lots of choice, a typical hearty hotel breakfast. My teenage daughter and her friend were in a twin room also but this did not have a separate shower, it was bath with a hand held shower attachment so ask if that is important. But I like large impersonal hotels where I do not feel uncomfortable coming and going and bringing in a takeaway if I want and this fits the bill for this. The staff are very friendly and the public areas are clean and bright. There is even 2 for 1 cocktails from 630pm every night in their bar! Parking is £14 overnight but they let you leave your car there most of the day on departure too! If you arrive late you can park for free from 6pm on adjacent road and then move it into the car park for 8am the next morning before your swim. All in all it does what it says on the tin, is very close to the city centre and motorpoint arena which is what we needed. Highly recommended

Room Tip: Ask for corner room, we stayed in 807 there are large and give a great view over cardiff.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scotlander62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomsDivisionHH, Rooms Division Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review, April 2, 2013
Dear Scotlander62,

Thank you for taking the time to post a review of your stay. So pleased to hear that you enjoyed your stay with us and I hope that we can welcome you back again soon.

Kind regards

Michelle Davies
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
151 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed February 19, 2013 via mobile

Booked a 3 night stay here through a Top Secret Booking. We were not disappointed! 11th floor had fantastic views over the city, room huge with lovely bathroom, separate bath and shower.

Breakfast buffet was around £10 and it was a good spread we found plenty to eat.

Location close to city centre near train and bus stops if needed.

Spa facilities - swimming pool, jacuzzi, sauna and steam room average sizes however excellent service from staff with towels, changing etc... So this was an excellent 'extra'.

Would we book on return to Cardiff? Yes!

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsZebby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomsDivisionHH, Rooms Division Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review, April 2, 2013
Dear MrsZebby,

Thank you for such a lovely review. I hope that we can welcome you back to Cardiff again soon.

Kind regards

Michelle Davies
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed February 19, 2013

Have stayed at this branch twice and would stay again.
Great rooms, with large windows and at a great price.
Booked it first with friends for a hen party and second time round was with friends again when the cricket was being played at the Swalec.
I absolutely love the views especially if your in a triple room.
Very spacious.
You can't go wrong.

Room Tip: noticed the triple rooms get a view from two sides of the building
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  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank neera a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomsDivisionHH, Rooms Division Manager at Mercure Cardiff Holland House Hotel and Spa, responded to this review, April 2, 2013
Dear Neera S,

So glad to hear that you love the hotel and we appreciate your loyalty, I do hope that we can welcome you back again soon.

Kind regards

Michelle Davies
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Cardiff Holland House Hotel and Spa

Property: Mercure Cardiff Holland House Hotel and Spa
Address: 24-26 Newport Road, Cardiff CF24 0DD, Wales
Phone Number:
Location: United Kingdom > Wales > South Wales > Cardiff
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Cardiff
#8 Luxury Hotel in Cardiff
#9 Business Hotel in Cardiff
#10 Romantic Hotel in Cardiff
#17 Family Hotel in Cardiff
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Cardiff Holland House Hotel and Spa 4*
Number of rooms: 165
Official Description (provided by the hotel):
A 4 star luxury hotel in the centre of Cardiff, 15 min walk from Cardiff Central railway and bus station and a 30 min drive from Cardiff International Airport. The hotel features 165 en suite rooms, the award winning First Floor restaurant, a stylish bar as well as a luxury leisure club and spa. 15 meeting rooms and function suites suitable for hosting conferences, events and weddings. Fibre Optic WiFi internet access. Underground parking available at the hotel at GBP 12.00 per 24 hours (subject to availability). ... more   less 
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Also Known As:
Mercure Holland House Cardiff Hotel Cardiff
Mercure Holland Hotel Cardiff
Accor Holland Hotel Cardiff
Holland House Hotel Cardiff
Mercure Cardiff Holland House Hotel And Spa Wales

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