I booked this hotel for a weekend away through laterooms.com and was offered a B&B deal at first. Unfortunately laterooms.com rang me to say that the hotel were no longer offering breakfast - for the sake of 1 person at a buffet breakfast Mercure were willing to lose a booking?!? I kept the reservation as I saw this hotel being "built" when I was a student in Cardiff and wanted to use the once fan-fared spa.
Mercure's website was not clear on whether parking was free (it wasn't - £14 in a secure underground car park).
The room on the 9th floor was very spacious and clean but lacked a welcome book with details of the hotel's facilities, room service etc. When I tried to call down to reception the phone's labelled memory buttons weren't programmed so after trying the obvious numbers (0, 100, 9 etc) I went back down. The TV wasn't easy to use - lacked a coherent programme guide.
The spa wasn't as spacious as I'd expected - the Park Plaza is bigger - and was dated. There were tiles missing from the suspended ceiling in the changing room and cracked, patch repairs to the showers.
In summary the hotel is handily located for the city centre but over priced for the service offered.
- Official Description (provided by the hotel):
- A 4 star luxury hotel in the centre of Cardiff, 15 min walk from Cardiff Central railway and bus station and a 30 min drive from Cardiff International Airport. The hotel features 165 en suite rooms, the award winning First Floor restaurant, a stylish bar as well as a luxury leisure club and spa. 15 meeting rooms and function suites suitable for hosting conferences, events and weddings. Fibre Optic WiFi internet access. Underground parking available at the hotel at GBP 12.00 per 24 hours (subject to availability). ... more less
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- Also Known As:
- Mercure Holland House Cardiff Hotel Cardiff
- Mercure Holland Hotel Cardiff
- Accor Holland Hotel Cardiff
- Holland House Hotel Cardiff
- Mercure Cardiff Holland House Hotel And Spa Wales