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“Wonderful Service”

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New House Country Hotel
Ranked #3 of 73 Hotels in Cardiff
Certificate of Excellence
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful Service”
Reviewed April 26, 2014

We went to an after funeral buffet at this hotel. The food was lovely-everything that should be warm WAS warm & the service was very good. The young lady worked hard at clearing cups, plates et c whilst keeping a low profile, knowing that at this type of gathering, it was the right way.
I was very impressed & told her wow much we appreciated her excellent work! I would heartily recommend this hotel.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MickyMorris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alix S, Front Office Manager at New House Country Hotel, responded to this review, May 8, 2014
Dear Reviewer

Thank you for taking the time to write a review regarding your recent visit to the hotel for a funeral tea. These circumstances are often hard and I am glad you would consider recommending us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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554 reviews from our community

Traveler rating
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    38
    20
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
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English first
Winchester, United Kingdom
Level Contributor
93 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed April 25, 2014

This hotel is a stunner.Slight problem finding it via sat nav ,first of all it uses a different code to the post code of the hotel and on the booking form is another code entirely and then be warned the sat nav takes you past the drive so look out for that! Turn into the drive with ample parking and the view is just stunning all across the countryside towards Cardiff.The hotel is a beautiful building and has an interesting history .The hotel provides a brochure for you to read about it.The welcome from the receptionist was genuine and warm.Other staff nearby offered to help with luggage.During our stay every single member of staff was friendly and helpful.The room was excellent and spacious -decor not to our own taste but it was warm and comfortable and suited the building so no problem at all.In the winter it would seem lovely and cosy.A good size wall mounted tv.Large bathroom-maybe needed a bit of updating as the shower was over the bath and a bit feeble and the grouting and shower door could do with replacing soon but it was clean enough.Lovely large warm towels and plenty of soaps etc.The complimentary tea and coffee was generous and a proper place to plug in the kettle and a whole tea pot!!Beautifully quiet-glorious birdsong in the morning.I went for a walk along a track from the back of the hotel through the bluebell woods and it was wonderful.Breakfast brilliant.A buffet and also cooked menu to order.Including cockles and lava bread which unfortunately was unavailable because of a problem with the factory.Will have to come back for that another time.Friends came to meet us at the hotel for an evening meal.Service again was brilliant.We were a bit disappointed with the Michelin star food.The menu was well balanced but we didnt really enjoy the food as much as we had hoped.Mainly because the duck was a generous portion but rather tough and the sea bass was beautiful but drowned in a very rich creamy rice sauce-not cheap but not over expensive.sadly we cant really highly recommend the evening food as we found it.Afterwards we sat in one of the three lounges and we were served coffee with a lovely plate of sweet suprises which made up for the meal .Overall it is a very very good place to stay and quite handy for Cardiff and surrounding area.We will certainly stay again.Just remember that odd sat nav glitch particularly if you arrive in the dark!

Room Tip: Ask for a room with a view plus of course if there is a wedding ,which I am sure there are many,it m...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natalie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alix S, Front Office Manager at New House Country Hotel, responded to this review, May 8, 2014
Dear Reviewer

Thank you for taking the time to write a review reagrding your recent stay at the hotel. We like to hear guests points of view, both the good and not so good so we can endeavour to improve our service for future guests.

We do hope you will visit us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England
Level Contributor
53 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed April 25, 2014

We stayed two nights on a last minute trip from London to see family in Cardiff. Although Cardiff is just a few minutes away, the hotel is hidden in a high valley, with breathtaking views over lush fields to the city and Cardiff bay beyond! Loved the country house architecture, quality décor and style of the rooms. Wonderfully comfortable beds and fabulous linen. Able to unwind in the tranquil library, as well as the courtyard suntrap overlooking the city. Excellent trained staff and first class breakfast. The quality was superb – fruits, eggs, sausages, pastries and plenty of strong coffee. During one afternoon the chef kindly organized a special cream tea for just 3 of us (one being my great aunt in her 80s), and with a gluten-free selection for one in our party. What a treat.

My only comment is for total quiet, ask for a room away from events or weddings. There were weddings on both night of our stay, and we experiences no noise at all, as we were put far from the marque. Excellent trained staff, warm and helpful, and I can honestly say it was one of the most relaxing family visits ever.

Room Tip: Ask for a room with a view over Cardiff. The twinkling lights at night are magical.
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RCox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alix S, Front Office Manager at New House Country Hotel, responded to this review, April 27, 2014
Dear Reviewer
Thank you for taking the time to write such a lovely review.
We are very lucky to have such stunning views from the hotel.
I am pleased to hear you enjoyed your special afternoon tea and maybe next time you will be able to enjoy a afternoon tea in the sun on our courtyard in the sun.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wembley, England, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 20, 2014

The new best western hotel was a joy to attend and had a five star room and the beds were so soft but the best room was room 28.An exquisite experience to many of us at the family very high class it serves breakfast and has a bar the receptionists were very nice and so were the waiters for a moment I thought I was in a mix up of France Italy and Wales so it was brilliant.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ibrar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alix S, Front Office Manager at New House Country Hotel, responded to this review, April 27, 2014
Dear Reviewer
That you for your lovely review, we look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, UK
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 20, 2014 via mobile

We stayed one night for a wedding. The room was bigger than expected and well looked after. Sofa, TV, big bathroom.

Views over Cardiff were amazing.

Only negative was the surly service at breakfast - clearly the waitress didn't want to be there. Other members of staff very helpful and pleasant.

Stayed April 2014, traveled as a couple
Helpful?
1 Thank Antony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alix S, Front Office Manager at New House Country Hotel, responded to this review, April 27, 2014
Dear Reviewer

Thank you for taking the time to write a review.
I am very pleased to hear you enjoyed your stay with us, I am sorry to hear that the service at breakfast didn't live up to your expectations. It is only with these comments we can improve.

We look forward to welcoming you back soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, England, United Kingdom
Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 15, 2014

Arrived here sunday afternoon the sun was blazing an absolute gorgeous day. The gardens and view across the the valley to cardiff bay are stunning. sat in the outside seating area and enjoyed the afternoon with a few ales. There was a group of young children sitting on the lawn practicing singing. Life could not have been better.
I was given a free upgrade to a room with a four post bed and a balcony with the same views across the bay.
My evening meal in the restaurant was faultless. The cherry on a very fine cake.
Will definitely be back soon.
Well done new house country hotel top marks

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mickey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alix S, Front Office Manager at New House Country Hotel, responded to this review, April 27, 2014
Dear Reviewer

Thank you for taking the time to write your review and your lovely comments about the hotel.

We look forward to welcoming you back at the hotel very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MONS
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 6, 2014

Nice hotel and location, countryside confort. Helpfull staff, good restaurant, services and breakfast. Do not hesitate to go there if you want a quiet place to rest in a charming location. I'll book again !

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
1 Thank PEPSIKEN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alix S, Front Office Manager at New House Country Hotel, responded to this review, April 9, 2014
Dear Reviewer

Thank you for taking the time to write a review regarding your recent stay, I do hope we will see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about New House Country Hotel

Property: New House Country Hotel
Address: Thornhill Road, Cardiff CF14 9UA, Wales (Formerly BEST WESTERN PLUS New House Country Hotel)
Location: United Kingdom > Wales > South Wales > Cardiff
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Cardiff
#1 Business Hotel in Cardiff
#12 Family Hotel in Cardiff
#18 Romantic Hotel in Cardiff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — New House Country Hotel 4*
Number of rooms: 37
Official Description (provided by the hotel):
Situated on the fringes of Cardiff nestling amongst the Welsh hills, the privately owned 4 star New House Country Hotel & Sequoias Restaurant boasts unrivalled views over the city and beautiful Vale of Glamorgan. The open fires, exquisite furnishings, fully equipped function suites, beautifully restored bedrooms and the stunning Sequoias restaurant combine to create the perfect atmosphere in which to relax and unwind. ... more   less 
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Also Known As:
Best Western Cardiff
Cardiff Best Western
New House Country Hotel Cardiff, Wales

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