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All reviews bristol channel wedding venue wedding guests cockles cardiff bay wedding breakfast great views over cardiff afternoon tea large bathroom beautiful hotel sat nav the ground floor good size business trip two night stay lovely room stayed here for one night
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Reviewed October 17, 2012

Beautiful setting overlooking Cardiff. Room adequate, comfortable and very clean. All staff friendly, especially the young waiter and waitress serving breakfast. Room service did not take too long and the meal was hot tasty and filling. No complaints at all. No hesitation in recommending this hotel and I will be staying again.

Stayed: October 2012, traveled on business
1  Thank Zeke G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewHouseHotel, Director at New House Country Hotel, responded to this reviewResponded November 17, 2012

Dear Reviewer,

Thank you for taking the time to post your comments regarding your stay with us.

We pride ourselves on a warm Welsh welcome and great customer service and I am pleased to see that we accomplished this for you.

We look forward to welcoming you back in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2012

We held our wedding here in September 2012 and could not recommend it more highly or thank the staff enough for their hard work. The events team were helpful in the run up to the big day and helped to accommodate our budget and requests. However, the staff on the day itself were phenomenal, especially Becky, the duty manager who was in charge throughout the day. She was always there if we needed her, but without being intrusive, which meant that we could relax as she had everything in hand. Our best man was being a best man for the 5th time and he also commented that she was one of the most helpful he had come across. We had the ceremony in the Georgian Suite with 50 guests and then moved into the marquee for the wedding breakfast and were joined by a further 30 guests in the evening. Many of our guests commented on how lovely the venue was and how good the food was. We didn't get time to go near the buffet as we were so busy talking to guests but we had the basic package and, again, many guests commented on how nice it was! We were lucky enough to have a beautiful autumn day which showed off this stunning venue at its best and the view was breath taking! Once again thank you to everyone at the New House for making our day so special!

  • Stayed: September 2012, traveled with family
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Thank jenlouise23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewHouseHotel, Director at New House Country Hotel, responded to this reviewResponded November 17, 2012

Dear Reviewer,

Many thanks for taking the time to write such a glowing review.

We would like to thank you for letting us be part of your special day and are extremely pleased to hear that you had a fantastic experience.

I will be sure to pass your comments onto Rebekah and all the team who will be thrilled to read them.

Many thanks,

Stephen Banks
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2012

We had our wedding here in sept 2007.... amazing service! we spent our first anniversary there too and have just recently spent our 5th wedding anniversary there! weve seen a few changes over the years, but i feel the standard has remained A*, the food, the rooms, the location the views.... i couldnt grumble if i tried!!!!!
thank you

Room Tip: Balcony rooms show a lovely view
  • Stayed: September 2012, traveled as a couple
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Thank julie l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewHouseHotel, Director at New House Country Hotel, responded to this reviewResponded November 17, 2012

Dear Reviewer,

Thank you for your lovely review and congratulations on your 5th year anniversary!

We are very pleased to see that you choose to spend such a special occasion with us each year and look forward to welcoming you back next year.

On your next visit please contact me directly to arrange a complimentary upgrade.

Stephen Banks
Director

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Reviewed October 12, 2012

We stayed for 2 nights when we came for a friends wedding. The room was very comfortable with views over the ground and Cardiff Bay in the distance. Food excellent and nothing was too much trouble for the staff.

Room Tip: Ask for a room with a view over the bay
  • Stayed: October 2012, traveled with friends
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1  Thank NottinghamApothecary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewHouseHotel, Director at New House Country Hotel, responded to this reviewResponded October 13, 2012

Dear Review,

Thank you for taking the time to write you review.

We are pleased to hear that you enjoyed the wedding your recently attended and also your stay at the hotel, the team work very hard to ensure that we provide excellent service to everyone and will be pleased to read your comments.

Stephen Banks
Director

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Reviewed October 12, 2012 via mobile

We often stay here. It is a stunning hotel and the location is lovely too. Rooms are classic and beds comfy with crisp white linen - yum! Staff are sadly quite variable these days, a few too many who can be less than helpful. Bar snacks are extortionate as we found to our cost - avoid!! Breakfast is very good - often very noisy and busy though as often two weddings both Friday and Saturday nights. Still a great place - just think they need to remember that many who stay there aren't wedding guests and they have a right to a lovely time too - especially with hefty price tag!

  • Stayed: August 2012
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Thank Fridaysrock11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewHouseHotel, Director at New House Country Hotel, responded to this reviewResponded October 13, 2012

Dear Reviewer,

Thank you for taking the time to write your comments on the hotel.

We are pleased to read that you enjoy staying with us so much and your comments about the hotel are lovely.

We are a little disaapointed to hear that we didn't quite meet the customer service standards that we set out for ourselves and for this we apologise. I will pass your comments onto the rest of the team.

We hope to see you back again soon so we can have another chance to provide you with a warm welsh welcome and great customer service.

Many thanks,

Stepehen Banks
Director

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