We stayed here a couple of weeks ago and booked directly with the hotel. When we arrived the girl on reception made a big point of showing us our room (203) explaining how the window fully opened and directing us to a cupboard to point out the extras provided which included a fan. We thought this rather strange at the time! My husband asked if there was any heat on in the room as it was very warm....but there wasn't. It had just started to rain and was cold enough to wear a jacket outdoors.
We decided to eat in the restaurant and had a very nice meal with friendly attentive service...However when we returned to the room it was even warmer and we opened the window fully, switched on the fan and went to bed assuming that the room would cool down with the falling night temp. An hour or so later we awoke to stifling heat as the temperature had definitely risen. To make matters worse we could hear the drone of a huge extractor fan outside plus the noise of people chatting outside. We through off the covers and had a shower in an attempt to cool down but basically we got little if any rest. In the morning we discovered that the room was directly above the kitchen (the kitchen being on the first floor) which explained the unnatural heat in the room and the noise. We did complain (very nicely) the following morning but have had nor formal apology even though we eventually spoke to the Manager. Although the decor, food and staff were of a reasonable standard surely the priority of any hotel is to offer it's guests a good night's sleep! Room 203 is not fit for purpose!!
- Official Description (provided by the hotel):
- Jolyon's at No.10, the Sister hotel of Jolyon's Boutique Hotel in Cardiff Bay is newly open right in the heart of Cardiff. Whether you’re visiting for a week or a couple of hours, for work or for pleasure, our 21 individually designed lavish rooms, personal service and tastefully created menus are sure to impress.Our furnishings are bespoke, handmade and lovingly restored to create a warm, comfortable and relaxing place to stay. ... more less
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- Also Known As:
- Jolyon's At No. 10 Cardiff, Wales