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“Good Location”

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Holiday Inn Cardiff City Centre
Ranked #22 of 76 Hotels in Cardiff
Queenstown, New Zealand
Level Contributor
195 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Good Location”
4 of 5 bubbles Reviewed July 26, 2013

Good hotel in ideal location for city activities.

Insufficient check in staff on duty for the number of people checking in at the time, even though there were additional staff out back.

Car parking was free as a Platimum member.

Didn't use any of the other facilities so can't comment on them.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PJC18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review, August 1, 2013
Thank you for your comments, this is really helpful to highlight an area in which we should have and could have met your needs on check in.

Please be assured that your comments will be used in a proactive manner in which to ensure we do not let isolated lapses in service occur.

Kind regards

Richard Platts
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,148 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (299)
Date | Rating
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English first
Caernarfon, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed July 25, 2013

We are regular guests at this hotel which is conveniently located for local attractions. On this occasion we had a two night package booked for us for a milestone birthday celebration at the St Davids Hotel in the Bay and we decided to book this additional night at the Holiday Inn to extend our stay in Cardiff given the fantastic weather. I preferred my stay here - the staff are friendlier and more responsive and the breakfast was better too.

One negative niggle though - didn't think the superior room in which we stayed (room 626) was significantly different to a normal double room other than it having a huge desk/workstation which wasn't required for a leisure weekend.

Already planning another long weekend at this hotel shortly

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review, August 1, 2013
Thank you for your review, and choosing to stay again with us here in Cardiff.

I have noted your comments about our exec rooms, and as regular guest I would be only too happy for you to contact me prior to your next visit to assist with the arrangements.

I am glad that overall you had a good stay and I look forward to welcoming you back soon,

kind regards

Richard Platts
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Devon
Level Contributor
53 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed July 25, 2013

We booked this hotel mainly because it was near to the Stadium, but also because we have always been pleased with the standard of accommodation in the Holiday Inns. Check-in was smooth although the Receptionist on duty was not overflowing with friendliness! When we went to our room we could not believe how small it was, especially as we had paid £112 a night for it! The bathroom was even worse with the toilet installed right up against the smallest bath I have ever seen! Using the bath or shower meant a sideways shuffle!

I was made aware that there were bigger rooms (which I had requested as I am a member of their Priority Club) but these had not been available for us even though I had booked months ago. I do feel that if they only had these very small rooms available then I should have been given a better rate.

On the plus side, the breakfast was very good with a nice selection of hot and cold items.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank devontraveller22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review, August 1, 2013
I am sorry that we did not meet your expectations during your recent stay, feedback is very important to assist us in understanding how we can improve in the future.

Whilst on the occasion you stayed the size of the room remains something we cant alter, we must see if lessons can be learnt with how we allocate our inventory.

Thank you for choosing to stay with us, and please if you have cause to stay in Cardiff again, contact me personally so I may look after the arrangements for yourselves.

kind regards

Richard Platts
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern Ireland
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed July 24, 2013

One night stay and I really did enjoy the experience. On site parking as limited but I did manage to get a space. Friendly and polite staff at check-in and the foyer was warm and inviting.

No issues with the room - clean, comfortable and spacious. Bar was small but welcoming though perhaps a tad too quiet!!

Very convenient for walking to the castle and the city centre - no requirement to use the car or public transport. Would stay again.

Room Tip: Parking could be difficult.
See more room tips
  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Moon159
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review, August 1, 2013
Thank you for your comments and indeed for choosing our hotel when visiting this great city recently.

I am glad you found the staff so polite, it is really nice that our team are the lasting positive impression from a guests stay.

Kind regards

Richard Platts
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed July 22, 2013

We stayed here for one night and found the staff helpful. The room was clean and in good condition however the bathroom was a bit small.
The breakfast was very good. A lot of varieties and tasty.
The hotel is directly opposite Cardiff Castle and within a few walking paces of the town centre. A lot of pubs and restaurants are nearby.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yash2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review, August 1, 2013
Its nice to hear you had an excellent stay and found the staff so helpful.

Thank you for choosing to stay with us and I do hope we have the pleasure of welcoming you back.

Kind regards

Richard Platts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weston super Mare, United Kingdom
Level Contributor
77 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed July 16, 2013

Nice hotel in the centre of Cardiff, ideal for visiting the cricket stadium and castle. Car park very good. Near the centre of Cardiff for shopping. The room was good with all the normal facilities. We would stay at this hotel again when visiting Cardiff.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review, August 1, 2013
Thank you for choosing to stay with us on your recent visit to Cardiff, and I am glad you found all our facilities and location to your liking.

We are situated in a great spot near the cricket ground, just a short stroll through the park, and we hope to see you return next time you attend a match there.

best regards

Richard Platts
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham Uk
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed July 11, 2013

I recently took a friends daughter to Cardiff for a university open day. As the start was early we stayed at the Holiday Inn the night before. There are parking facilities at a very reasonable day rate (£10 for 24 hours). The view from the window of Cardiff castle grounds was lovely.The room was clean and quiet. We were within easy walking distance of a number of restaurants, the university and the shopping center. There was an excellent choice for breakfast and the staff were all helpful and pleasant. At £98 for a twin room I thought this was good value for money and would definitely stay again.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mariacampbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review, July 16, 2013
I am glad you enjoyed your stay with us in Cardiff when visiting the University recently.

Thank you for taking the time to post your comments, and I do hope we have the pleasure of looking after you again if you have the need to stay in the city.

Best wishes to your daughters friend with her chosen University.

Kind regards

Richard Platts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Cardiff City Centre

Property: Holiday Inn Cardiff City Centre
Address: Castle Street, Cardiff CF10 1XD, Wales
Phone Number:
Location: United Kingdom > Wales > South Wales > Cardiff
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Wheelchair access
Hotel Style:
#20 Family Hotel in Cardiff
#22 Business Hotel in Cardiff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Cardiff City Centre 3*
Number of rooms: 157
Official Description (provided by the hotel):
The Holiday Inn Cardiff is situated between the Millennium Stadium and Cardiff Castle, perfectly located for the business or leisure traveller. The hotel is easy to reach from the M4 and offers parking for up to 85 cars on site. Charges will apply. Cardiff Central Station is a 5 minute walk from the Holiday Inn Cardiff ,Cardiff Airport is a 30 minute drive. With the City Centre only minutes away, you can enjoy the Edwardian Arcades for shopping or visit the Cardiff Bay. The city offers many vibrant new restaurants and bars. The Holiday Inn is ideally located if you are visiting the Cardiff International Arena, New Theatre, or the St Davids Hall. The 157 bedrooms are all fully air conditioned and offer high speed internet access and are equipped with all the required facilities. Family rooms are available and we offer 4 accessible rooms, one with ceiling hoist track. The Hotel Bar offers a comfortable and relaxing atmosphere and serves refreshments and light snacks. The Restaurant serves a full a La Carte menu and Kids eat free. Callaghan's Bar, Relax in our Pub and watch live sports action on our large TV's. The Academy Conference offers 11 purpose build conference rooms. The largest conference room can accommodate 150 delegates in theatre style. All rooms have got natural daylight and air conditioning. ... more   less 
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Also Known As:
Holiday Inn Cardiff City Centre Hotel Cardiff
Cardiff Holiday Inn
Holiday Inn Cardiff City Centre Wales

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