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“Stay By Our Clients - 23 / 25 May 2013:”

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Holiday Inn Cardiff City Centre
Ranked #20 of 73 Hotels in Cardiff
Snowdonia. Gwynedd, UK
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Stay By Our Clients - 23 / 25 May 2013:”
Reviewed June 26, 2013

We have used this hotel on a number of occasions, based on the convenience of the location to deliver our itineraries in Cardiff. However, we have now made alternative arrangements for future tours. During the subject period, our clients were charged for services that had been pre-paid, and receipted to us, and payment clearly identified as being the client's direct responsibility were not charged to them as 'extras' on checkout, but were charged to our business card without prior advice. Having queried these matters with the hotel, we were contacted by a lady whose attitude was completely wrong, and who had clearly not researched the facts prior to picking up the telephone. On the 30 May, we wrote a letter of complaint to the general manager, requesting an explanation of this sorry saga, but have not received a response. As another reviewer has said, there is an inconsistency in the standard of this particular chain, but as a business customer, acting for clients, we no longer intend to play 'Russian Roulette'. A reply, however, is till expected.

Welsh Dragon Tours

Room Tip: Choose another hotel.
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Stayed May 2013, traveled on business
Helpful?
2 Thank WelshDragonTours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review, July 2, 2013
In response to your letter, I did indeed reply in a timely manner to your points.

It would seem that you have not received this, so I have resent my original reply by recorded post.

kind regards.

Richard Platts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,176 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (309)
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Wales
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 24, 2013

Excellent service. Very friendly and helpful staff. Great location, ideal for the Castle, Millennium Stadium, shops restaurants and bars. Reasonable car parking charge (much cheaper than local parking prices and very lenient with length of parking times, Highly recommended hotel,

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tre0165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review, July 11, 2013
Thank you for such a nice review, and yet again its nice to hear where the staff have made the difference in a guests stay.

Your time in putting on feedback is much appreciated, I do hope you choose to stay with us again when in this fabulous city.

kind regards

Richard Platts
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
95 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed June 24, 2013

It'sis a theme of my reviews, but it's the staff who can make or break a stay. In this case, they made it excellent. The reception staff were welcoming, the restaurant staff were helpful, even though it was busy at breakfast time. The free parking for Platinum members, right in the city centre, is a great bonus. Unless you need to go outside the city centre you can definitely leave the car in the car park, or not bring it at all.

This will suit all travellers from business to families to rugby/football fans. One of the other reviewers mentioned the pancake machine - this was a hit with adults, mid-week, and the staff said that it was a huge distraction for the children at weekends.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnnH456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review, July 11, 2013
It is fantastic that the attention the team gave you stood out and made your stay.

This underlines everything we are working at here and is great to hear as feedback post a guest stay.

The pancake machine is a great hit all round, what's not to love!!!

We look forward to welcoming you back sometime soon.

Kind regards

Richard Platts
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
shrewsbury, england
Level Contributor
71 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed June 24, 2013

This was my third stay at this hotel. Its location opposite Bute Park and near to Cardiff Castle means good access to the city centre. Excellent reception staff again and this was mirrored by the waiting staff who could not have been more helpful. Not 5 stars this time as my sink did not drain well and the toilet did not flush efficiently.(Room 223) However, on reporting these problems the next morning it did look as if they were going to be dealt with asap. The room was very clean and the cleaning staff very polite. I would recommend for a central Cardiff stay.

Room Tip: Though the views at the front over Bute Park are good, there is a lot of road noise and I would ask...
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bayston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review, July 11, 2013
Thank you for your comments and feedback, the items you did mention have been rectified and we are grateful for you bringing these to our attention.

I am glad you have selected us once again for your stay in Cardiff, and I do hope we have the pleasure of looking after you on your next visit.

Kind regards

Richard Platts
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
72 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed June 23, 2013

This hotel is an all rounder, it has everything you need for a comfortable nights sleep. The breakfast is a very generous buffet. The hotel could do with a coin operated laundry room as the laundry service is a pretty steep. It is well located within walking distance to the city centre and Cardiff Castle.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BTS_29er
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review, July 11, 2013
Thank you for your review and choosing us to stay with during your recent visit to Cardiff.

I am glad you enjoyed your stay, and have noted your suggestion re the laundry.

Thank you for taking the time to feedback your stay, and I hope you choose us again if in Cardiff.

kind regards

Richard Platts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goulburn, Australia
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 23, 2013 via mobile

Staff were extremely friendly, very clean rooms and the breakfast there was excellent. Even had a pancake machine ;) so I would defiantly suggest staying there also the location is right in the centre of town across the road from the castle.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lukehump
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review, July 11, 2013
We think our hotel is a 'Fantastic Place' too!!

Thank you for your review and I am glad you found the team so friendly and had a great breakfast to finish off.

We hope to look after you again soon

Kind regards

Richard Platts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackpool
Level Contributor
53 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed June 21, 2013

Just returned from a four night stay.
An excellent stay,good location,and very helpfull and friendly staff.
A really well managed hotel.
Our fourth visit to this hotel and would certainly return,we just can't fault it.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darren S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review, July 10, 2013
Thank you for your continued custom in our hotel.

I am really glad that you always find everything that you need, and we look forward to welcoming you back in the future.

Kind regards

Richard Platts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Cardiff City Centre

Property: Holiday Inn Cardiff City Centre
Address: Castle Street, Cardiff CF10 1XD, Wales
Phone Number:
Location: United Kingdom > Wales > South Wales > Cardiff
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Wheelchair access
Hotel Style:
#20 Family Hotel in Cardiff
#22 Business Hotel in Cardiff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Cardiff City Centre 3*
Number of rooms: 157
Official Description (provided by the hotel):
The Holiday Inn Cardiff is situated between the Millennium Stadium and Cardiff Castle, perfectly located for the business or leisure traveller. The hotel is easy to reach from the M4 and offers parking for up to 85 cars on site. Charges will apply. Cardiff Central Station is a 5 minute walk from the Holiday Inn Cardiff ,Cardiff Airport is a 30 minute drive. With the City Centre only minutes away, you can enjoy the Edwardian Arcades for shopping or visit the Cardiff Bay. The city offers many vibrant new restaurants and bars. The Holiday Inn is ideally located if you are visiting the Cardiff International Arena, New Theatre, or the St Davids Hall. The 157 bedrooms are all fully air conditioned and offer high speed internet access and are equipped with all the required facilities. Family rooms are available and we offer 4 accessible rooms, one with ceiling hoist track. The Hotel Bar offers a comfortable and relaxing atmosphere and serves refreshments and light snacks. The Restaurant serves a full a La Carte menu and Kids eat free. Callaghan's Bar, Relax in our Pub and watch live sports action on our large TV's. The Academy Conference offers 11 purpose build conference rooms. The largest conference room can accommodate 150 delegates in theatre style. All rooms have got natural daylight and air conditioning. ... more   less 
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Also Known As:
Holiday Inn Cardiff City Centre Hotel Cardiff
Cardiff Holiday Inn
Holiday Inn Cardiff City Centre Wales

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