We have used this hotel on a number of occasions, based on the convenience of the location to deliver our itineraries in Cardiff. However, we have now made alternative arrangements for future tours. During the subject period, our clients were charged for services that had been pre-paid, and receipted to us, and payment clearly identified as being the client's direct responsibility were not charged to them as 'extras' on checkout, but were charged to our business card without prior advice. Having queried these matters with the hotel, we were contacted by a lady whose attitude was completely wrong, and who had clearly not researched the facts prior to picking up the telephone. On the 30 May, we wrote a letter of complaint to the general manager, requesting an explanation of this sorry saga, but have not received a response. As another reviewer has said, there is an inconsistency in the standard of this particular chain, but as a business customer, acting for clients, we no longer intend to play 'Russian Roulette'. A reply, however, is till expected.
Welsh Dragon Tours
- Official Description (provided by the hotel):
- The Holiday Inn Cardiff is situated between the Millennium Stadium and Cardiff Castle, perfectly located for the business or leisure traveller. The hotel is easy to reach from the M4 and offers parking for up to 85 cars on site. Charges will apply. Cardiff Central Station is a 5 minute walk from the Holiday Inn Cardiff ,Cardiff Airport is a 30 minute drive. With the City Centre only minutes away, you can enjoy the Edwardian Arcades for shopping or visit the Cardiff Bay. The city offers many vibrant new restaurants and bars. The Holiday Inn is ideally located if you are visiting the Cardiff International Arena, New Theatre, or the St Davids Hall. The 157 bedrooms are all fully air conditioned and offer high speed internet access and are equipped with all the required facilities. Family rooms are available and we offer 4 accessible rooms, one with ceiling hoist track. The Hotel Bar offers a comfortable and relaxing atmosphere and serves refreshments and light snacks. The Restaurant serves a full a La Carte menu and Kids eat free. Callaghan's Bar, Relax in our Pub and watch live sports action on our large TV's. The Academy Conference offers 11 purpose build conference rooms. The largest conference room can accommodate 150 delegates in theatre style. All rooms have got natural daylight and air conditioning. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Cardiff City Centre Hotel Cardiff
- Cardiff Holiday Inn
- Holiday Inn Cardiff City Centre Wales