My taxi driver did not find the entrance because there is no street number on the address.
I came to a closed door with no information what so ever on how to access my prepaid appartement. No reception, no information - just nothing!
I managed to find a telephone number in my papers, and there was an auto-reply telling me that the service was closed, and there was a emergency number I could call.
I finally reached through to a call centre. They said I had to go to a restaurant and get the key. They could not tell me where that restaurant was! It was late sunday nigjt, raining, and I was carrying heavy luggage and had no key. They were unwilling to give me a description of how to get to the restaurant. When I asked how this procedure would run normally, they simply said "I should have got an information package". When I asked about directions they did not manage, although I asked if they could check on google maps.
When I got home I found this information package in my spam filter. The same happened to my colleagues who arrived the next morning.
I was surprised about the unwillingness to help me out in a difficult situation that they had put me in. They also caused me quite a bit extra on my telephone bill.
Had to walk around in the area with my luggate and ask people on the street to guide med to the restaurant which had the key.
The rest of the stay was OK, but of course it took quite a while to accept this unfortunate check-in.
- Official Description (provided by the hotel):
- Quayside apartments in Mermaid Quay are situated in the heart of Cardiff Bay. Only 50 meters from the Wales Millennium Centre and 100 meters from the bars and restaurants in the Marina. The location is perfect for those looking to take in an Opera or theatre production or simply looking for an ideal base to explore Cardiff Bay and the City Centre.No on site parking is available however nearby parking is available at the APOCA Pier Head Street car park which charges £10 per 24hrs or £14 for Friday and Saturday. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com and Priceline so you can book your A Space in the City @ Quayside reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- A Space In The City @ Quayside Cardiff, Wales