We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Clayton Hotel Cardiff
Ranked #7 of 74 Hotels in Cardiff
Certificate of Excellence
GreenLeadersGold level
Reviewed June 3, 2014

Perfect location near the center of the city and the Cardiff Rugby Stadion: ideal for rugby fans. Excellent service and friendly personel. No problem in getting a different room. Good breakfast facilities.

  • Stayed: March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Deborah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaldronHotel, Manager at Clayton Hotel Cardiff, responded to this reviewResponded June 4, 2014

Dear Deborah S,
Thank you for taking the time to post such a positive review on tripadvisor.
Our entire team pride themselves on their friendliness and I am delighted that you were able to experience this first hand. I hope that we can welcome you back in the near future.
Warm Regards,
Linda Folan,
Assistant Front Office Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (2,280)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,424 - 1,430 of 2,280 reviews

Reviewed June 2, 2014

Background here: this was my fourth trip to Cardiff, my favourite city. Last time, I stayed at the Sleeperz, right next to the train station. And I loved it, thought it was stylish and cool and the cost was right, and had a great stay (this review's a twofer). I will admit, though, that the room was a bit on the small side. Still, for all intents and purposes I was expecting to lay my head there on this trip. I remember checking out the Maldron when I was in Wales last time just out of curiosity, a bit of research in case the family ever decided to come visit. For kicks, in two separate tabs on the computer, I checked the prices for my dates and to my shock, I could get a room at the Maldron for about twenty quid more over the course of four days. I don't know if it was one of those late-night deals that hotels seem to sneak out into the interwebs then yank back, or a glitch, or just the fortunate result of booking three months early, but I decided I wanted more floor space and booked it.

Located a whole forty yards from the central train station and just about as far from the bus terminal, I dragged my sunburned self into the lobby ten minutes after slogging off the train from Carmarthen and a few minutes after that was checking out a stellar view of the entire city centre, nay, the entire city straight across to the Valleys, from the tenth floor. Astonishingly, my room had two beds (double and single) so I had plenty of room to stretch out, and I was instantly happy at my choice. The location of this hotel is pretty great: five minutes from the Hayes, around the corner from Bute Street (down to the Bay), close to restaurants, clubs and two movie theatres, convenience is everything.

Perfection? Well, close. My TV had a vertical line running through the picture on every channel (first world problem if there ever was one). Not the end of the world, and I mentioned it to the front desk and was told they'd swap it out, but that never happened. On the other hand, I reported a flickering light in the elevator lobby while heading out in the morning and it was changed by the time I got back from breakfast. I never ate at the hotel; there's a Brazilian restaurant on the ground floor, which didn't really appeal, so I just used the Weatherspoons across the street (Brits may knock the chain but I can't get enough of it whenever I'm over there). For some reason I'd been led to believe that the hotel had a pool when it didn't, I think that was my bad, reading the Maldron site.

(Here's a thing, and it's not just for this hotel, but any I've stayed at in the U.K.: they could make a killing if they'd bring in affordable send-out laundry service. Every where I go the desk clerk comes right out and says "We have it but honestly you're better off taking it somewhere else, 'cause it's really expensive." Seriously British hoteliers: knock that crap off with the five quid a shirt stuff and trust me, you'll make it up in volume. End rant.)

Anyway, I was staying right at the beginning of the summer season (3rd weekend in May) so I imagine things have gotten a bit steeper. Still, the Maldron was by far the most comfortable place I stayed on my trip. As a bargain hunter with some standards (I don't mind small as long as it's clean) this was my one vaguely luxurious stop out of sixteen days in country, and I'm glad I stayed.

Room Tip: Ask for a room facing north or east for the view.
See more room tips
  • Stayed: May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Greg P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaldronHotel, Manager at Clayton Hotel Cardiff, responded to this reviewResponded June 4, 2014

Dear Greg P,
Thank you for taking the time to post such a glowing review on trip advisor.
I am delighted that you were pleased with your overall stay.
I apologise that the television was not replaced. I will speak to our reception team to ensure that going forward all guest requests are met.
I hope that we can welcome you back in the near future,
Warm Regards,
Linda Folan,
Assistant Front Office Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2014

Stayed here for 1 night, good location, clean and tidy rooms very welcoming close to everything in Cardiff. recommended hotel and its close to the train station, and some great pubs and restaurants near by, very comfortable pillows. :)

Stayed: December 2013, traveled as a couple
1  Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaldronHotel, Manager at Clayton Hotel Cardiff, responded to this reviewResponded June 4, 2014

Dear James H,
Thank you for your five star review on tripadvisor, I am delighted that you were pleased with our offerings and I hope to welcome you back in the near future.
Warm Regards,
Linda Folan,
Assistant Front Office Manager,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2014

2 mins from train station, shops and restaurants at a great price. To be honest 20 women on a hen night bank holiday Sunday one of us has got to have a moan, nope all was good, in fact very good.
Nice to mingle with some very nice French rugby players to start with very pleasant meet and great (excellent pointers to John Lewis's). Rooms small for 3 but for one night ok. We will be back!

Room Tip: Choose city facing not train station!
See more room tips
  • Stayed: May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank welovefootball
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaldronHotel, Manager at Clayton Hotel Cardiff, responded to this reviewResponded June 4, 2014

Dear welovefootball ,
Thank you for taking the time to post your review on tripadvisor. I am delighted you were happy with your stay at the Best Western Plus Maldron Hotel. I hope that we can welcome you back in the near future.
Kind Regards,
Linda Folan,
Assistant Front Office Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2014

I stayed here back in June last year - just a quick overnight stop visiting a friend but a lovely stay. Super comfy beds and lovely bathroom! Would definitely stay again! Really easy to find and a close walk into town for food and drinks!

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank HDrew425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaldronHotel, Manager at Clayton Hotel Cardiff, responded to this reviewResponded June 1, 2014

Dear HDrew425,
Thank you for taking the time to post your five star review on tripadvisor. I am delighted that you were pleased with our offerings.
I hope that we can welcome you back in the near future,
Warm Regards,
Linda Folan,
Assistant Front Office Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 26, 2014

Stayed here for work and I was very pleased.
When I checked in Sarah was the first receptionist I have come across who greeted me with a warm welcome and a friendly smile, check in was quick and easy and arrangements made for a early breakfast.
Room was very clean and well maintained.
Looking forward to my next stay here.

  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SwindonNigel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaldronHotel, Manager at Clayton Hotel Cardiff, responded to this reviewResponded May 28, 2014

Dear SwindonNigel,
Thank you for posting your five star review on tripadvisor. I am delighted that you were pleased with our offerings. Sarah is a valued member of our team and I am delighted that you found her welcoming. I will pass on your kind words to her. We look forward to welcoming you back in the near future.
Warm Regards,
Linda Folan,
Assistant Front Office Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2014

Just around the corner from the train station, only trick is you will have a hard time finding the Best Western signage from a distance! Stayed for 2 nights while visiting Cardiff. Good location to start explorations for central Cardiff, seemed very popular spot for hen nights, local night life on the Friday too.
Nice breakfast.

  • Stayed: May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Thank L S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaldronHotel, Manager at Clayton Hotel Cardiff, responded to this reviewResponded May 26, 2014

Dear LS.
Thank you for taking the time to post your review.
I am pleased to read that you were happy with our offerings.
I hope that we can welcome you back in the near future.
Kind Regards,
Linda Folan,
Assistant Front Office Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cardiff hotels
0.1 mi away
Radisson Blu Hotel, Cardiff
0.5 mi away
Hilton Cardiff
Hilton Cardiff
#8 of 74 in Cardiff
3,355 reviews
0.5 mi away
Park Plaza Cardiff
Park Plaza Cardiff
#4 of 74 in Cardiff
2,414 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Premier Inn Cardiff City Centre Hotel
1 mi away
Future Inn Cardiff Bay
0.7 mi away
Mercure Cardiff Holland House Hotel and Spa
Show Prices
Show Prices
Show Prices

Been to Clayton Hotel Cardiff? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Clayton Hotel Cardiff

Address: St. Mary Street, Cardiff CF10 1GD, Wales (Formerly Clayton Hotel, Best Western Premier Collection)
Location: United Kingdom > Wales > South Wales > Cardiff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#2 Green Hotel in Cardiff
#4 Luxury Hotel in Cardiff
#5 Business Hotel in Cardiff
#9 Romantic Hotel in Cardiff
Price Range: $63 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Clayton Hotel Cardiff 4*
Number of rooms: 216
Official Description (provided by the hotel):
Clayton Hotel Cardiff, in Cardiff city centre opened on the 16th May 2011. Principality Stadium is only a short walk from the hotel. The 12-story Clayton Hotel Cardiff comprises of 216 air-conditioned guest rooms as well as bar, restaurant and meeting rooms. Facilities at a glance: •216 air-conditioned guest rooms• FREE wireless internet access•Cardiff city centre Hotel•View Restaurant and Bar•Dedicated Business centre - 7 state-of-the-art Cardiff conference rooms. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Travelocity, Hotwire, Cheap Tickets, HotelQuickly, Cancelon and getaroom.com so you can book your Clayton Hotel Cardiff reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Clayton Hotel Cardiff Wales

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing