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“Bon jovi concert” 5 of 5 bubbles
Review of Clayton Hotel, BW Premier Collection

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Clayton Hotel, BW Premier Collection
Ranked #6 of 76 Hotels in Cardiff
Certificate of Excellence
GreenLeadersGold level
Tywyn, United Kingdom
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Bon jovi concert”
5 of 5 bubbles Reviewed June 16, 2013

My wife and I stayed in this hotel for the Bonjovi concert on 12/06/13 and i must we were very impressed with this hotel . situted in a very good place for the city centre and to cardiff central train station . and the hotel room was verry clean and staff were very helpfull . will be staying here again . keep it up maldron

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 808bazza1977808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, July 12, 2013
Dear 808bazza1977808,

I appreciate your motivational comments and I am delighted you enjoyed your stay.
I hope you had a good evening for Bon Jovi and look forward to welcoming you back for any future events.

Warm Regards,
Alison Mansfield
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,935 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (512)
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English first
Nottingham, United Kingdom
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed June 15, 2013

Stayed just 1 night due to being in town for Bon Jovi as were so many others.very central hotel only few mins walk to Cardiff central station and the main hub of bars shops just accross the road too,
check in extremely fast and efficient and let you check in early if rooms are ready.
my booking included breakfast which was an all you can eat self service type which was very nice and cooked perfectly.
rooms were clean tidy very modern shower room exceptionally good.
Lifts a bit of a pain because they were so slow but there are 11 floors and this could of been due to the amount of jovi fans staying.
would definately recommend and stay there again myself if i m ever in Cardiff again.
Shop around i saved £50 by looking at different websites.

Room Tip: front facing rooms over look a Wetherspoons/Lloyds pub.
See more room tips
  • Stayed June 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank gazburton41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, July 12, 2013
Dear gazbourton41,

Thank you for taking the time to write your review on tripadvsior. I am delighted you enjoyed your stay and found us to be an "Excellent Hotel"

I appreciate your kind comments and hope you will stay with us again for another concert in the city.

Warm Regards,
Alison Mansfield
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cilgerran, null, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed June 14, 2013

We stayed here for one night and the hotel was immaculate. The rooms are gorgeous, very modern and spotless. The staff were helpful and breakfast was excellent. Thoroughly impressed would definitely stay here again. Also located in city centre so easy access to shops, bars, etc.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carrie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, July 10, 2013
Dear Carrie R,

I appreciate you taking the time to review our hotel and I am delighted you found us to be gorgeous & immaculate.

I am pleased you will consider staying with us again and look forward to welcoming you back.

Warm Regards,
Alison Mansfield
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dorchester, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed June 14, 2013

very nice modern clean hotel a short walk from the station and the shopping centern though it wes close to both the road and station it was not that it was noisie staff were very helpful the room had tea and coffee making facilities

  • Stayed June 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tiddles1689
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, July 10, 2013
Dear tiddles1689,

Thank you for your brief but glowing review on tripadvisor. I am delighted you enjoyed your stay and hope to welcome you back in the near future.

kind Regards,
Alison Mansfield
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maidenhead, Berkshire
Level Contributor
78 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed June 12, 2013

This hotel is about a two minute walk from Cardiff Central station. It is a new skyscraper and we were on the top (11th) floor with a floor to ceiling window looking across the town and Cardiff Bay.
The room was clean and modern and comfortable.
Apart from a grumpy receptionist who checked us in everybody was really friendly and helpful.
There is free WiFi across the hotel/ Breakfast was a self-service buffet and lunch was really delicious.
There are trains coming past quite frequently but the double glazing kept it all quiet.

Room Tip: The higher the floor the better the view
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  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Songbird1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, July 8, 2013
Dear Songbird1954,

Thank you for taking the time to upload your photo and review of our hotel. I am delighted you enjoyed your stay with us and took pleasure in a touch of train spotting.

I am disappointed you did not experience our excellent customer service on check In and I will address this with our Front Office Manager to ensure action is taken to prevent another occurrence. You can see from other reviews that your experience was a one off.

I hope you will consider staying with us again in the future.

Warm Regards,
Alison Mansfield
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed June 11, 2013 via mobile

Arrived early morning and tried for early check in. Unfortunately no rooms available except a smoking so we waited until the regular 2pm checkin. Reception staff were incredibly friendly and offered to look after bags as well as complete pre-checkin process. Collected the keys later in the day and felt almost as though they were expecting us (was a very friendly welcome)

The rooms are clean, modern and quite comfortable. They're a little small, but certainly enough room for the double and single bed we had in ours. Bathroom was great with both shower and bath.
Simple tea and coffee facilities, iron etc - all you would expect in the room. Room service seemed basics but there are so many amenities near by that I doubt many people would use it.

Overall a very good stay and would definitely stay again

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Britsinvade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, June 12, 2013
Dear Britsinvade,

Our reception team pride themselves on their excellent customer service record and I am delighted you experienced this first hand.

Thank you for taking the time to write your review and I hope you will stay with us again.

Kind Regards,
Alison Mansfield
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palatine, Illinois, United States
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 10, 2013

Modern, clean accommodations with a very friendly staff. We arrived before check-in and they offered to hold our bags in a secure location while we explored Cardiff Bay. Even provided easy to follow directions and bus route.

The adjacent train station noise may bother some but as city dwellers we are used to noise.

Room Tip: Ask for a higher floor location or opposite side of the building from the train station if you are a...
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cheryl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, June 11, 2013
Dear Cheryl B,

Thank you for your fantastic review and your 5 star rating on tripadvisor. I appreciate you taking the time to mention how friendly and helpful you found the team. I will pass on your kind comments.

I hope to welcome you back in the near future.

Warm Regards,
Alison Mansfield
Deputy General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clayton Hotel, BW Premier Collection

Property: Clayton Hotel, BW Premier Collection
Address: St. Mary Street, Cardiff CF10 1GD, Wales (Formerly Clayton Hotel, BEST WESTERN PREMIER Collection)
Location: United Kingdom > Wales > South Wales > Cardiff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#2 Green Hotel in Cardiff
#3 Luxury Hotel in Cardiff
#5 Business Hotel in Cardiff
#7 Family Hotel in Cardiff
#9 Romantic Hotel in Cardiff
Price Range (Based on Average Rates): $
Hotel Class:4 star — Clayton Hotel, BW Premier Collection 4*
Number of rooms: 216
Official Description (provided by the hotel):
Clayton Hotel, in Cardiff City Centre opened on the 16th May 2011. Millennium Stadium is only a short walk from the hotel. The 12-story Clayton hotel Cardiff comprises of 216 air-conditioned guest rooms as well as bar, restaurant and meeting rooms. Facilities at a glance: •216 air-conditioned guest rooms• FREE Broadband & wireless internet access•Cardiff city centre Hotel•View Restaurant and Bar•Dedicated Business centre - 7 state-of-the-art Cardiff conference rooms. ... more   less 
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Also Known As:
Clayton Hotel, BW Premier Collection Cardiff, Wales

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