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“Super Hotel”

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Clayton Hotel Cardiff
Ranked #6 of 76 Hotels in Cardiff
Certificate of Excellence
GreenLeadersGold level
Broadway, United Kingdom
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Super Hotel”
5 of 5 bubbles Reviewed January 11, 2013

This is a very comfortable hotel, close to Central Railway Station and Bus Station. Also the shopping centre of Cardiff is only 5-10 minutes walk away.
It is surprisingly quiet, considering it is placed next to the main railway line and just outside the night clubbing area.
Excellent buffet breakfast - as much as you like for the £9.00 spend. Includes not only contental items but cooked Engligh Breakfast items as well.
Evening meal was excellent quality although a little pricey for steak.

Room Tip: Higher floors are quieter as away from ambient outside noise.
See more room tips
  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gray2057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaldronHotel, Manager at Clayton Hotel Cardiff, responded to this review, February 17, 2013
Dear gray2057,

I am delighted you enjoyed your stay with us and appreciate the time you have taken to write your review on tripadvisor.

I hope I can welcome you back in the future.

Warm Regards,
Alison Mansfield
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,980 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (518)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Atlanta, Georgia
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed January 10, 2013

Very close to the train station, knowledgeable staff. Stayed here with two friends and enjoyed Cardiff immensely. Had no issues, the room was clean, and I would absolutely stay here on future trips to Cardiff.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RadicalSally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaldronHotel, Manager at Clayton Hotel Cardiff, responded to this review, March 23, 2013
Dear RadicalSally,

Thank you for taking the time to write your review on tripadvisor. I am delighted you enjoyed your stay & hope to welcome you back.

Warm Regards,
Alison Mansfield
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
76 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed January 7, 2013

My friend & I stayed here at the weekend as we attended the Gary Barlow concert at the Motor point arena. We got the train into Cardiff and the hotel was literally right next door with the arena a two minute walk away. Upon arriving early our room was ready for us on the 10th floor. Excellent views from up there and the room was spacious, clean and very smart. Reception staff very freindly and helpful. My only gripe was that you can't open any windows so have to rely on air con for cooling. We didn't pay the extra for breakfast (£9 pp) but all in all I couldn't fault our one night stay. I would recommend the hotel and would stay there again. We paid just £69 for a twin room and this was very good value for money.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leeca69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaldronHotel, Manager at Clayton Hotel Cardiff, responded to this review, January 9, 2013
Dear Leeca69,

Thank you for taking the time to write your review on trip advisor. I am delighted you enjoyed your stay with us. As mentioned for Health & Safety reasons we are not permitted to allow the windows to be opened in the bedrooms without signature of a disclaimer form. Reception would be happy to organize this for you on a return stay to Cardiff.

I hope you enjoyed the Gary Barlow Concert and you will stay with us again in the not too distant future.

Warm Regards,
Alison Mansfield
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth, England, United Kingdom
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed January 7, 2013

stayed here for the weekend fri/sat 4th Jan, we found the reception staff most helpfull and a warm welcome on arrival. The barman was also very polite and helpfull on his knowledge of the area.The domestic staff did a fab job , even knocked on the door Sat morning to check if we wanted our rooms cleaned.Was first visit to this Hotel and Cardiff, but no hesitation will come back and stay again on next visit without any doubt.The view from the 11th floor where we were was fantastic, I think the best place to be.!!

Room Tip: Go for the 11th floor, fantastic views and trains noise very low
See more room tips
  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charlie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaldronHotel, Manager at Clayton Hotel Cardiff, responded to this review, January 9, 2013
Dear Charlie W,

Thank you for your fantastic review on tripadvisor. The team pride themselves on their level of customer service and I am delighted you experienced this first hand.

I look forward to welcoming you back to the Maldron Hotel.

Warm Regards,
Alison Mansfield
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed January 6, 2013

Spent a night with a family friend in Maldron and it was very pleasant! Clean bathroom and room. Room was spacious enough for me since there was only a bed. Might be a little tight for a family with 2 kids. Although our rooms was right next to the train station, no one heard the passing trains. Central location! 5 minutes walk to Sant David's Hall where there's plenty of shops, eateries and cinema. 10-15 minutes walk to Cardiff Castle. Was a very pleasant stay! Definitely recommended!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SuLiPang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaldronHotel, Manager at Clayton Hotel Cardiff, responded to this review, January 9, 2013
Dear SuLiP,

Thank you for taking the time to write your review on tripadvisor. I am delighted we exceeded your expectations.

I hope to welcome you back to the Maldron Hotel in the future.

Warm Regards,
Alison Mansfield
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dorset
Level Contributor
134 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed January 6, 2013 via mobile

Used the hotel when we went to gary barlow concert at international arena. Location was fab, just a 5 minute walk to arena and shopping centre. There is no parking at the hotel but an ncp car park is 2 minutes away and you get a discount ( does still cost about £15 although we did see some car parking spaces after the entrance to the car park, but outside which were only £5 so look for those)the hotel is lovely, very smart. The staff were very very good, with one of the managers coming up to us for a chat at breakfast! We were on the 11th floor and could see right down to Cardiff bay. The room was great with air con and very comfy beds. Breakfast was buffet style with everything you could want. We got a really good deal on the room so we're delighted. Would def recommend and will be back for more shopping!!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kevsue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaldronHotel, Manager at Clayton Hotel Cardiff, responded to this review, January 9, 2013
Dear kevsue,

I appreciate the time you have taken to write such a fantastic review on tripadvisor. I am delighted you enjoyed your stay and am glad to hear you will return to us in the future.

I hope you enjoyed the concert and look forward to welcoming you back.

Warm Regards,
Alison Mansfield
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed January 4, 2013

Clean, pleasant hotel with nice views from higher floors. If you book early, double rooms are available for under £50 per night. For a hotel of this standard, this was extremely good value!

The situation is at the top of St Marys street, backing onto the railway, so I imagine on the lower floors you may get some train noise, although this wasn't a problem on the 8th floor. The situation of the hotel is ideal to access the shops, bars and restaurants.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ARCS81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaldronHotel, Manager at Clayton Hotel Cardiff, responded to this review, February 17, 2013
Dear ARC81,

Thank you for your brief but glowing review. I am delighted you enjoyed your stay with us & hope to welcome you back in the future.

Warm Regards,
Alison Mansfield
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clayton Hotel Cardiff

Property: Clayton Hotel Cardiff
Address: St. Mary Street, Cardiff CF10 1GD, Wales (Formerly Clayton Hotel, BEST WESTERN PREMIER Collection)
Location: United Kingdom > Wales > South Wales > Cardiff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#2 Green Hotel in Cardiff
#3 Luxury Hotel in Cardiff
#5 Business Hotel in Cardiff
#7 Family Hotel in Cardiff
#9 Romantic Hotel in Cardiff
Price Range (Based on Average Rates): $
Hotel Class:4 star — Clayton Hotel Cardiff 4*
Number of rooms: 216
Official Description (provided by the hotel):
Clayton Hotel, in Cardiff City Centre opened on the 16th May 2011. Millennium Stadium is only a short walk from the hotel. The 12-story Clayton hotel Cardiff comprises of 216 air-conditioned guest rooms as well as bar, restaurant and meeting rooms. Facilities at a glance: •216 air-conditioned guest rooms• FREE Broadband & wireless internet access•Cardiff city centre Hotel•View Restaurant and Bar•Dedicated Business centre - 7 state-of-the-art Cardiff conference rooms. ... more   less 
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Also Known As:
Clayton Hotel Cardiff Wales

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