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“Five Star Service Without the Pricetag” 5 of 5 bubbles
Review of Clayton Hotel, BW Premier Collection

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Clayton Hotel, BW Premier Collection
Ranked #6 of 76 Hotels in Cardiff
Certificate of Excellence
GreenLeadersGold level
Holyhead, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Five Star Service Without the Pricetag”
5 of 5 bubbles Reviewed July 20, 2011

Stayed here for a short City break. A very new Hotel. Room not huge but well appointed and nicely decorated. Immaculately clean and very comfortable. The room had a really good air con system. It was also great to be able to ask for a smoking room, a rare thing these days. Felt very sorry for smoking guests at other hotels having to huddle outside.
There appeared to be minimal Staffing levels however the service was terrific and all Staff members were extremely pleasant and very helpful, they could show some higher starred Hotels a thing or two about customer service. Despite minimal Staffing all Staff members were effective in their posts and obviously worked well as a team, Guests were never inconvenienced.
Breakfast came at an extra cost but was well worth it, a good selection available from the buffet.
I will definately stay here again and would have no hesitation in recommending this Hotel.
The Hotels location is great for the shopping and cafe quarter of Cardiff and just a very short walk from the Millenium Stadium and other concert venues. It is also very close to Cardiff Central Station and therefore just a short walk away. No need for Taxis.

Room Tip: Rooms at the front of the Hotel have great views across the City, at the back they overlook the rail...
See more room tips
  • Stayed July 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank justmarried2106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaldronHotel, Front Office Manager at Clayton Hotel, BW Premier Collection, responded to this review, August 23, 2011
Dear justmarried2106,

Thank you for your kind comments on trip advisor. We pride ourselves on our customer service and I am delighted that you experienced this first hand.

I will pass your feedback onto the team and I look forward to welcoming you back to the Maldron hotel Cardiff.

Warmest Regards,
Alison Mansfield
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (512)
Date | Rating
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English first
seamistress2
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 13, 2011

Hi, I've never written a review on here before but I felt I had to after reading the one by 'sussexdream'... (i thought a balanced view point is only fair!)

I stayed there after going to the Take That concert and had a fabulous experience at the Maldron. All the staff were friendly, efficient and did their best to help. And this was even more true for the guy who was working nights called Manix! I lost my handbag at the concert and was really stressed as it contained my hotel room key card/car parking ticket etc. Manix couldn't have done more to help us - he made sure we got a new room card straight away and sorted out another parking ticket without a problem. He understood our Bristolian accents perfectly and he was such a gentleman (a rare thing today!) Early the next morning he helped us with our bags and got a taxi sorted for us. I tried to give him a tip but he refused, so he wasn't even being so helpful for a bit of extra cash.

So all in all I would definitely recommend the Maldron for the first class customer service & it's fab location!

  • Stayed June 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank seamistress2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaldronHotel, Front Office Manager at Clayton Hotel, BW Premier Collection, responded to this review, July 16, 2011
Dear Seamistress2,

Thank you for taking the time to write a review on trip advisor.

I am delighted you in enjoyed your stay with us and I will pass your kind comments onto our team.

Warmest Regards,
Alison Mansfield
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 12, 2011

From entering the hotel you could see and smell the newness. We were greeted by a very nice smile from the receptionist who booked us in quickly and efficiently. We enquired about the carparking at Wood Street NCP car park as we were staying for 4 nights and was told that if you pay in advance at the meter on your 1st night an option for long stay is shown on the screen. By using the long stay option you only pay £20 for the full week instead of £16.50 per 24hours which seems a very good option.

The room was on the 5th floor and overlooked the hotel courtyard. It was very quiet in the room so obviously good sound proofing. If you require the window to be opened you have to sign a disclaimer at reception who then send someone with a handle to open the window. We did this but found it then to be very noisey so you have to then get someone to bring the handle to close it so best option is to just use the air conditioning. There was a double and a single bed in the room. The bathroom had a bath with a power shower over with a mat for placing in the bath for safety. There is no shaver socket in the bathroom so you need an adaptor for electric shaving. Shower Gel and Hand Wash are provided. There is a hairdryer provided.

It is an open wardrobe with approx 6 hangers. There is a free safe in the room which holds a 16 inch laptop. Tea and coffee making facilities are provided. Very good free internet access is also proided.

Breakfast is an extra option we paid for and is buffet style with a good selection for whatever taste you have. We didn't try the restaurant or bar in the evening so cannot really comment on them.

Check out was as efficient as check in and all in all would recommend this hotel very highly.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Consigniaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaldronHotel, Front Office Manager at Clayton Hotel, BW Premier Collection, responded to this review, July 16, 2011
Dear Consigniaman,

Thank you for taking the time to write your comments on trip advisor. I am delighted you found our hotel to be efficient and seamless.

I will pass on your comments to our team and we look forward to welcoming you back in the future.

Kindest regards,
Alison Mansfield
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
1 review
5 of 5 bubbles Reviewed July 11, 2011

The hotel is modern and comfortable.The food is great and the staff couldn’t do enough for you. I would highly recommend it.
Tony
Securatek Solutions Ltd

  • Stayed June 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tonyG_1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaldronHotel, Front Office Manager at Clayton Hotel, BW Premier Collection, responded to this review, July 16, 2011
Dear Tony,

Thank you for your kind comments. I look forward to welcoming you back to the Maldron Hotel for any future trips to Cardiff.

Warmest Regards,
Alison Mansfield
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 10, 2011

Me and my partner stayed here this month. The hotel looks lovely and the lobby area is very nice. Natalie checked us in and was very professional and very nice. The room was great but did miss the fact no biscuits were provided. We had a few drinks in the bar which was nice comfortable with a good atmosphere. The issues came in the night where staff were not so clued up. I spoke to a man named Manix who had serious trouble trying to understand what i was asking. I was only enquiring what time breakfast and check out were. But he could not understand this and was not very polite and totally let the team down. He said he was busy cleaning so could not help me further. This was a total let down as the hotel was superb in every other way. Would def stay again but serious training needs to be done with manix and some english lessons would help.

  • Stayed July 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank DennisRound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaldronHotel, Front Office Manager at Clayton Hotel, BW Premier Collection, responded to this review, July 16, 2011
Dear sussexdream,

Thank you for taking the time to review our Hotel on Tripadvisor. As a new hotel we value & rely on all comments to improve the standard of service we provide.

As standard we do not provide biscuits in bedrooms however any staff member would be more than happy to provide you with nibbles on request.

As a new hotel training is ongoing with all members of the team and any issues you felt we were lacking will be addressed. We pride ourselves on our multi cultural team and any issues will be resolved to enhance the hotels customer service.

Thank you again for your comments & I look forward to welcoming you back to the Maldron Hotel in the future.

Kind Regards,
Alison Mansfield
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yeovil, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed July 10, 2011

turned up, met by very nice helpful staff, stayed one night..no problems except being called by one of the kids as the staff thought 3 teenagers in a room booked for 3 was 1 to many! not impressed by having to get out of bed, get to reception to be told..sorry our mistake!
However, the kids loved it, though it was a great hotel..very happy. Breakfast was good, except the orange stuff..(it was not juice) it was grim.
So overall, everyone happy. and love the art work in reception:)

  • Stayed June 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank English-Academic-Sch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaldronHotel, Front Office Manager at Clayton Hotel, BW Premier Collection, responded to this review, July 16, 2011
Dear English-Academic-sch,

Thank you for your kind comments on trip advisor. Our art work is unique and hand selected to fit with the style of the hotel.

I am delighted you enjoyed your stay and found breakfast to be positive. However I am disappointed that your near perfect experience was disturbed by a mistake on our end. I will investigate the issue and ensure training will take place with the team.

If you would like to discuss the matter further please do not hesitate to contact me directly.

Kind Regards,
Alison Mansfield
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Solihull
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed July 6, 2011

After booking this for one night, I then read the reviews, so it was with some trepidation that i stayed. First impressions are not good as some building work is still going on, but once I found the entrance the welcome was very warm and friendly. The room was a reasonable size, bed very comfy, bathroom reasonable size, only problem with the bathroom is there is not plug for the sink. The noise problem does need to be addressed, the walls vibrate when the room next door closes. Breakfast is very good something for everyone. Overall this is a good hotel, I would definately stay here as its a good location for shopping and the train station.

  • Stayed July 2011, traveled with friends
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank katiemay275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaldronHotel, Manager at Clayton Hotel, BW Premier Collection, responded to this review, August 16, 2012
Dear katiemay275,

Thank you for taking the time to write your review on tripadvisor. I appreciate your views. I do agree that as a new hotel we will get better with age.

I hope to welcome you back to the Maldron Hotel for any future stay to the city.

Warm regards,
Alison Mansfield
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clayton Hotel, BW Premier Collection

Property: Clayton Hotel, BW Premier Collection
Address: St. Mary Street, Cardiff CF10 1GD, Wales (Formerly Clayton Hotel, BEST WESTERN PREMIER Collection)
Location: United Kingdom > Wales > South Wales > Cardiff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#2 Green Hotel in Cardiff
#3 Luxury Hotel in Cardiff
#5 Business Hotel in Cardiff
#7 Family Hotel in Cardiff
#9 Romantic Hotel in Cardiff
Price Range (Based on Average Rates): $
Hotel Class:4 star — Clayton Hotel, BW Premier Collection 4*
Number of rooms: 216
Official Description (provided by the hotel):
Clayton Hotel, in Cardiff City Centre opened on the 16th May 2011. Millennium Stadium is only a short walk from the hotel. The 12-story Clayton hotel Cardiff comprises of 216 air-conditioned guest rooms as well as bar, restaurant and meeting rooms. Facilities at a glance: •216 air-conditioned guest rooms• FREE Broadband & wireless internet access•Cardiff city centre Hotel•View Restaurant and Bar•Dedicated Business centre - 7 state-of-the-art Cardiff conference rooms. ... more   less 
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Also Known As:
Clayton Hotel, BW Premier Collection Cardiff, Wales

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