We had a great 2 night stay - our suite was lovely. Breakfast was very good - although why you have to queue for a table is beyond me! (from personal experience a good hotel knows how many guests will be coming for breakfast, how many have been and how many are still likely to come and have enough tables and staff to cope, not have to call for staff when there are only 1 or 2 on the floor!).
Reception staff need a lesson in how to deal with people - ie when someone approaches you, you look at them, smile and ask how you can help.... (and this was with several different members of staff who had no idea if we were an existing guest or a potential new guest, but the response was always the same) ie don't look at the person stood in front of you, just continue looking at your screen..... and then when you do look at me - smile please and don't make me feel like I'm intruding on your time by asking for example a) Where are the towels for swimming please? b) Do you have a local map please? c) Do we need to book a table for the 4 of us for dinner tonight?
We have stayed in so many different hotels over the years and although this review sounds grumpy, we will come again - but hope that the front of house staff will be as friendly and approachable as the waiting and housekeeping staff that we encountered!
- Official Description (provided by the hotel):
- The Novotel Cardiff Centre is a 4 star hotel perfect for your next break in Cardiff. Close to live sports action at the Principality Stadium, entertainment at the Motorpoint Arena and plenty of shops, restaurants and bars in the City Centre or Cardiff Bay. Enjoy our Restaurant and Bar, well equipped leisure facilities including; superb 15m indoor swimming pool, Resistance and Cardio gyms, sauna, steam room and jacuzzi. Guests will find free WiFi internet throughout the Hotel. For business needs, we have nine meeting rooms including The Warehouse function room, a fabulous venue for weddings and conferences alike. 120 Parking spaces at GBP 12 per day. ... more less
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- Also Known As:
- Novotel Cardiff Centre Hotel Cardiff
- Hotel Accor Cardiff Centre
- Cardiff Novotel
- Novotel Cardiff Centre Wales