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“Couldn't go wrong”

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Novotel Cardiff Centre
Ranked #12 of 73 Hotels in Cardiff
Certificate of Excellence
GreenLeadersSilver level
Dublin
Level 4 Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Couldn't go wrong”
Reviewed April 8, 2012

Really nice hotel.... Was a bit worried when a huge hen party checked in at the same time, but they were placed far far away so we never heard them. Short walk to town centre, there are hotels closer, but Cardiff is a very lively town so I wouldn't fancy staying smack bang in the thick of it. Pool was lovely, jacuzzi, sauna etc. the bar area is really nice and clean. Xbox for kids in reception ( for bored husbands...)

Only feedback for the hotel, please shine your glasses. They let you down...

Will be back!!!

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, April 10, 2012
Many thanks for your review and feedback. I am delighted that you enjoyed the services and facilities of the Novotel Cardiff Centre. I note your comment regarding the glasses and will discuss with the Food and Beverage team. I hope that on your next visit, we are able to serve you even better. I look forward to welcoming you back.
Kind regards
Chris Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (291)
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West Wales
Level 6 Contributor
313 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
Reviewed April 8, 2012

Comfortable room, good breakfast, swimming pool available, reasonable price.
Within walking distance of the city centre and probably 25 minutes to the bay.
Only two adults and one child per room. I will have to look for another hotel when taking the kids.

  • Stayed January 2012, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Craffwr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, April 10, 2012
Thank you for your review. I am delighted that you enjoyed your stay, breakfast and the swimming pool. Whilst we do have restrictions depending on the age of children staying in a bedroom, we hope that you will consider the Novotel Cardiff Centre for future stays.
Kind regards
Chris Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baglan, United Kingdom
Level 5 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 5, 2012

lovely clean hotel. nice sized room. the car park system is a bit of a nightmare. staff were lovely. the hotel is about a 15 minute walk into town and a small taxi ride to the bay.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank racheltutton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, April 10, 2012
Thank you for your recent review. I am glad that you enjoyed your stay with us and that you found the cleanliness and size of your room to your satisfaction. I hope that we may have the opportunity to welcome you back to the hotel in the future.
Kind regards
Chris Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isle of Man
Level 6 Contributor
198 reviews
164 hotel reviews
common_n_hotel_reviews_1bd8 233 helpful votes
Reviewed March 31, 2012

This hotel has an interesting locations between the city centre and bay, not that close to either but a 10 min walk and easy to get to unlike some of the city centre hotels.

I chose because of the brand, position and price - £65 B&B midweek, which seemed a steal - and the hotel (and Cardiff itself) was quiet this night! Signage itself helps you find easily - a bit surprised car park was £8 a night considering not that central.

The hotel itself looks good, mix of moderm and old building, trendily furnished public areas. Check in was long with only one receptionist on at 6ish, similar 8 in morning, when finally a second turned up as the queue built. Took about 10 mins for each transaction.

I was allocated a room in the newer block - standard type Novotel room, fairly comfortable but clearly in need of a bit of TLC, and / or deep clean. Nothing on the whole too bad, but bad enough to suggest there are flaws in the housekeeping or maintenance - pictures speak for themselves - unless this is one of the "cheap stayers" rooms....

Breakfast was good, as quiet some of the hot food was not as fresh as could be - but hot and refreashed on request. Good coffee and service here though.

Overall not a bad hotel - just let down by a few things. To give the management their due I did complete the Novotel post stay survey and detail these issues and immediately got an e-mail back apologising and offering 50% off a future stay. I doubt though whether I would stay here again - not so much due to the hotel, more it's location being too far from immediate entertainment and the unpalateable car park charges - more akin to city centre than this location.

  • Stayed March 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank ManxQueenies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, April 4, 2012
Thank you for your feedback regarding your recent stay. I am sorry to hear that on this occasion there were clearly some oversights, that have since been addressed with our Housekeeping and Maintenance Departments. Whenever a guest has any issue, we aim to resolve it as soon as possible once it is brought to our attention.
I am however pleased that you were able to enjoy other aspects of your stay and hope that we have the opportunity to welcome you back for a more pleasant stay.
Kind regards
Chris Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Llangollen, United Kingdom
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 27, 2012

stayed here for 2 nights , the novotel is very stylish,very clean and close to cardiff centre and millenium stadium. we used the pool which was lovely and warm and a good size. our room was lovely with a modern ensuite. our son loved the free use of a game station and computers. the bar area is large and comfy. breakfast was good,lots of choice. staff were very nice and friendly.we will definately return next year.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank thecuffs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, March 29, 2012
Thank you very much for your kind review. We appreciate all feedback and I will pass on your comments to the team. Thank you for choosing Novotel Cardiff and i hope to be able to welcome you back to the hotel next year.
Kind regards
Chris Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Uxbridge, United Kingdom
Level 5 Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 26, 2012

We arrived Friday evening after a long journey from London. The first impression of the Novotel was a pleasant surprise as soon as you entered into the main reception area. Stylish furniture, clean and tidy. We loved the see through lift taking us up to the fourth floor. Our room was the basic standard style with double (big) bed, with 3 coloured cushions decorating the pillows, a bed settee for our son (13 years), again a good size, could fit two younger children, ideal for a family. Usual TV, hotel information guide, an all in one wardrobe with a safe deposit box, fridge (handy) and unit for kettle and tea and coffee, which was provided. The bathroom was clean and tidy with a shower and bath unit. Our two nights were very comfortable, as my husband is tall, he was able to relax out fully without having to be hunched up to fit the bed! We took advantage of the swimming pool and spa, nice to get back to on the Saturday after a long day at the Dr Who Convention! We decided to eat out at the Wharf, which is only a 2 minute walk from the hotel. It is by the waterside and has a varied menu, which we look for. The meal was enjoyable, although dark outside by the time we finished, it made a nice evening.

  • Stayed March 2012, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CMPB7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, March 27, 2012
Thank you for your feedback and compliments. I am delighted that your visit to Cardiff was a pleasurable one and that were able to enjoy the hotel as well as the Dr Who attraction. I hope that we have the opportunity to welcome you back to the hotel in the future.
Kind regards
Chris Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 3 Contributor
21 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 26, 2012

This is not the first time to Cardiff but my fiirst time staying in the Novotel. Very impressed, not only with the features of the hotel but the customer service. Well done to all for making my stay so very relaxing.

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCardiff, Manager at Novotel Cardiff Centre, responded to this review, March 27, 2012
Thank you for your review. I am delighted that your first visit to Novotel Cardiff Centre left you feeling impressed with the hotel and services. In addition, i am glad that you found your stay relaxing, which is what we intend for all our guests. I hope that you choose to stay with us on your next visit to Cardiff.
Kind regards
Chris Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Cardiff Centre

Property: Novotel Cardiff Centre
Address: Cardiff Bay Hotel Schooner Way | Atlantic Wharf, Cardiff CF10 4RT, Wales
Phone Number:
Location: United Kingdom > Wales > South Wales > Cardiff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Cardiff
#7 Business Hotel in Cardiff
#8 Luxury Hotel in Cardiff
#8 Family Hotel in Cardiff
#11 Romantic Hotel in Cardiff
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Cardiff Centre 4*
Number of rooms: 138
Official Description (provided by the hotel):
The Novotel Cardiff Centre is a 4 star hotel perfect for your next break in Cardiff. Close to live sports action at the Principality Stadium, entertainment at the Motorpoint Arena and plenty of shops, restaurants and bars in the City Centre or Cardiff Bay. Enjoy our Restaurant and Bar, well equipped leisure facilities including; superb 15m indoor swimming pool, Resistance and Cardio gyms, sauna, steam room and jacuzzi. Guests will find free WiFi internet throughout the Hotel. For business needs, we have nine meeting rooms including The Warehouse function room, a fabulous venue for weddings and conferences alike. 120 Parking spaces at GBP 12 per day. ... more   less 
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Also Known As:
Novotel Cardiff Centre Hotel Cardiff
Hotel Accor Cardiff Centre
Cardiff Novotel
Novotel Cardiff Centre Wales

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