The Trip Advisor Certificate of Excellence has a prominent place in the reception of this hotel. However, I think that experiences here can be very varied, as I see from some of the reviews. Firstly, the positive - we could not have asked for a better location. We did not find it noisy, unlike another reviewer, indeed, we enjoyed being in the 'thick of things' despite not being frequenters of the bars in the vicinity. We did, however, notice with pleasure what a wealth of choice there was amongst the nearby restaurants, a real plus. Another positive was proximity to the station as well as the easy walking distance to the museum and art gallery, the castle and the shopping precinct. It was also a pleasant distance to Cardiff Bay, or if you do not want to walk, to the bus stops.
This hotel would be difficult for someone of impaired mobility because of the number of steps - to the front door, up a small step, down a staircase to the lift which then goes to the 2nd floor reception. Although assistance with cases is offered, if they cannot be managed by oneself they would need to be left in the unattended lobby near the front door.
The public areas are lovely. In particular, the bar area is a lovely space with comfortable seating and pleasant service. The reception area is nice, with the lovely touch of fruit available when you are checking in or out, or just passing. The public toilets are good. The breakfast area looked impressive.
Although a positive feature was the inset from the corridor, the most disappointing feature was the room. It had been refurbished pleasantly enough but lacked the charm that could be expected from the description of the hotel. One nice feature was the photographs and neutral colours. However, although the bed was comfortable, there was a full length mirror and two bedside tables and lamps, there was little attention to detail. The lamps did not match, one was not plugged (why should a guest have to scrabble around to rectify this?) and the toiletries were limited - one small cake of soap and shampoo and conditioner. I had to phone for a shower cap and although it was brought promptly and with a smile, it should have been part of the normal range of items in the bathroom. The bathroom fan did not work - good for me as I hate that cold breeze, but not satisfactory for someone wanting to shave afterwards! Perhaps some additional staff training and maintenance would improve this situation.
Although the reception staff were lovely and I loved the location I would probably not stay at this hotel again.
- Official Description (provided by the hotel):
- The closest hotel to the Millennium Stadium gates. The Royal Hotel is the oldest of all the Cardiff hotels and has been welcoming guests to our fantastic city since it first opened it's doors in 1866. Our rich history includes the Captain Scott Room, where Captain Scott and his expedition team held their final public banquet before setting sail to the South Pole. Home to the Barbarians for 25 years etc. etc. Recently refurbished throughout, we're working on the next stages including free WiFi now available in every bedroom. ... more less
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- Also Known As:
- Royal Hotel Cardiff
- The Royal Hotel Cardiff, Wales