I have stayed here on visits to Cardiff on and off for five years. Sometimes stay at Premier Inn, just down the road if a room in the house of St. Mellons Hotel isn't available. Once had a scare when put in 'Garden Room' which felt like the garden was coming into the room, what with the mold. If however you get to stay in the house itself things are OK.
The staff are great, no fault with anyone and I hate to slate the hotel because the staff do a good job under trying circumstances. It seems Best Western simply refuse to spend any money on this hotel. Maybe in part because its a shared ownership with Oxford Inns, which is a weird concept designed to avoid responsibilty I guess.
There are only 2 rooms we will stay in which have been revamped within the last 6 years. These are classified as honeymoon suites. It was one of these we first stayed in some 5yrs ago and revisited this week. The radiator still hasn't been fixed and we needed an electric heater which must cost a bomb to use.The the shower was much improved however from our last visit.
The food has been excelent at times, but wasn't up to the prices they are charging this week. I sent a duck breast back which was overcooked as it actually stated on the menu it was served pink! Still it was Monday a notoriously bad night to eat out we have found in the past. Breakfast is always pretty good, though when the place is busy the table service is changed to buffet style.
All-in-all I'd like to rate the hotel good, as if you get the right room at the right price its comfortable, the staff are lovely and there is free entry into the leisure facilities which are very well looked after. We will be returning
Having stayed at the St. Davids hotel, the only 5* hotel in Cardiff I'd rather stay here if I get one of the two good rooms. The staff are nicer, the atmosphere is more relaxed and there are no bloody rugger buggers in the place!
- Official Description (provided by the hotel):
- A beautiful, traditional hotel set amongst secluded gardens, yet close to the centre of Cardiff, the St. Mellons Hotel was originally a large country house. With high standards of service and an emphasis on luxury, today the hotel comprises 41 en suite bedrooms, all stylishly furnished, as well as a wealth of leisure facilities including swimming pool, Spa Works beauty salon and rejuvenating spa amenities. Guests seeking the finest cuisine can indulge their curiosity at our Llanarthan Restaurant. Outside the hotel, guests can take a relaxing wander in the extensive hotel grounds or discover the sights and sounds of Cardiff only a short journey away. We acknowledge the gracious living of an earlier age, yet appreciate the contemporary desires of today's guests. ... more less
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- Also Known As:
- Best Western Cardiff
- Cardiff Best Western
- St. Mellons Hotel Cardiff, Wales