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“Great character needs money spending on it”
Review of The Angel Hotel

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The Angel Hotel
Ranked #28 of 74 Hotels in Cardiff
Reviewed April 21, 2013

Stayed on a business stay over 180413. Great location in the heart of Cardiff close to all the
Ammeneties. Value stay at £65 per night with breakfast however one or two things need
Improving. The grand entrance is quickly rubbed from your mind due to lack of investment
In what is a great building. Thread bare carpets, rattling sach windows which keep you awake
At night and generally poorly updated hotel. The staff are fantastic , the location is spot on
But the hotel needs a lot of money on it to bring it up to date and especially the rooms, and
Corridor carpets. Not bad for the price but not a great sleep experience,,,,,,overall a pretty average hotel stay !!!

  • Stayed: April 2013, traveled on business
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Thank Normjanineb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanne m, General Manager at The Angel Hotel, responded to this reviewResponded April 26, 2013

Thank you for taking the time to post your review.

I am very sorry to read of your disappointment, we have recently started an internal refurbishment programme to ensure improvements are made where necessary.

I do hope you will return where we will have an opportunity to deliver a much better experience.

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1,513 - 1,519 of 1,713 reviews

Reviewed April 20, 2013

From the impressive foyer and reception area the rest of the hotel proves an anti-climax. The room was dingy with 70’s decor and a carpet that was not quite big enough. Signs of damp from the chimney stack show that the building needs investment and the lifts were a little worrying at times. I didn’t eat in the restaurant as I could not be accommodated.

  • Stayed: June 2012, traveled on business
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Thank Charles A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanne m, General Manager at The Angel Hotel, responded to this reviewResponded April 26, 2013

Many thanks for taking the time to post your review.

I am very sorry to read of your disappointment. We have recently started an internal refurbishment programme to ensure improvements are made where necessary.

I am sorry you were not able to dine in our restuarant, due to a large event taking place at the hotel the restaurant was fully booked, we do however offer a menu which is available in our bar and lounge.

We do hope you will return.

Regards

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Reviewed April 12, 2013

This accommodation was organised as part of a Globus tour. The room was so small we had trouble fitting the luggage on the carpet as there were no shelving areas. The room was very hot, and the temp control did not work. Some of our other travellers reported the rooms being freezing and again the temp control did not work.

  • Stayed: April 2013, traveled as a couple
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3  Thank Parn04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanne m, General Manager at The Angel Hotel, responded to this reviewResponded April 26, 2013

Thank you for taking the time to post your review.

All your comments are highly valued and are fully reviewed with the team.

The size of our bedrooms do vary, we will do our best to ensure you are allocated are larger room on your next visit.

Regards

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Reviewed April 11, 2013

My husband and I stayed for 1 night at The Angel Hotel as we were going to a show in Cardiff. On arriving at 11.00 am we went to reception to advise we were leaving our car in the car park but were advised our room was ready so we could check in and were upgraded to a castle view room. The reception staff were very helpful and the hotel is well placed with the castle across the road and the city centre 5 minutes walk away.

Breakfast was very good an staff really pleasant. We would certainly stay at this hotel again.

  • Stayed: April 2013, traveled as a couple
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1  Thank thelou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanne m, General Manager at The Angel Hotel, responded to this reviewResponded April 17, 2013

We are very pleased you enjoyed your stay with us at The Angel Hotel here in Cardiff, we hope you enjoyed the show !

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Reviewed April 10, 2013

Booked the Angel hotel as a surprise for my partners birthday. Really pleasant member of staff checked us in and we were very lucky to receive an upgraded room. Lovely breakfast the following morning. The hot water in the room was iffy, boiling out of the tap but the shower was cold, for 1 night stay we weren't too bothered. Really nice hotel would go back no problems, really good location very central.

Room Tip: Ask for a high floor room
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  • Stayed: April 2013, traveled as a couple
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Thank Louisek18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanne m, General Manager at The Angel Hotel, responded to this reviewResponded April 17, 2013

Thank you for your review of us here at the Angel Hotel in Cardiff.

I hope your partner had a great Birthday.

I have taken note of your comments with regards to the hot water and will investigate with the maintenance manager to ensure improvements are made where necessary.

we look forward to welcoming you back in the future.

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Reviewed April 9, 2013

This was the first time I'd been inside this hotel as I'd not really fancied it from outside. I hired the conference rooms for a team building day and it far exceeded all my expectations. The staff couldn't do enough, lunch in the dining room was really good and a pleasant change from the usual cold buffets that most venues provide. Only negative was the temperature, it was a bit cold. I'm not sure if there was. Problem with the heating system.

  • Stayed: April 2013, traveled on business
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Thank Bearey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanne m, General Manager at The Angel Hotel, responded to this reviewResponded April 26, 2013

Many thanks for taking the time to post your review.

I was delighted to hear you enjoyed your expereince here at The Angel Hotel in Cardiff.

We do hope you will return.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2013

We first stayed at The Angel in December 2007. We married at Castell Coch just before Christmas and held our wedding reception at The Angel. We, and members of our family, stayed at the hotel. Throughout the staff made us most welcome and pandered to our every need. The hotel was decorated for Christmas and was absolutely beautiful. It was absolutely perfect.
Since then we have returned a number of times. It is perfectly situated for the Millenium stadium, Cadfiff Castle and all the great shops in the city centre. Don't miss a trip to the market and the wonderful old shopping arcades.
On our last trip we had booked for the easter saturday night but found we had to come up to Cardiff a day early. I rang reception whilst travelling up, only giving about three hours notice, but was assured that it would not be a problem. We were warmly welcomed and given a great rate for the extra night.
Yes parts of the hotel are a little shabby, but to us its shabby chic. All the staff are wonderful and do everything they can to help. I had the misfortune to be taken ill one night and was treated with the utmost consideration and kindness.
We love The Angel and would recommend it to anyone, so long as there is still some room for us!

Room Tip: All the rooms we have seen are similarly furnished. The rooms with a Castle view are a treat.
See more room tips
  • Stayed: April 2013, traveled as a couple
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Thank 568irenem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joanne m, General Manager at The Angel Hotel, responded to this reviewResponded April 17, 2013

We are very pleased you enjoyed your stay with us at The Angel Hotel.

It is great to hear the memories our guests have of the Hotel and I'm glad the team looked after yourself whilst you were unwell duirng your stay.

Hope you have now fully recovered and we look foward to seeing you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Angel Hotel

Address: Castle Street, Cardiff CF10 1SZ, Wales
Phone Number:
Location: United Kingdom > Wales > South Wales > Cardiff
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #28 of 74 Hotels in Cardiff
Price Range: $65 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Angel Hotel 3*
Number of rooms: 102
Official Description (provided by the hotel):
The Angel Hotel is a beautiful Victorian landmark right in the heart of Cardiff. Neatly positioned between the Principality Stadium and Cardiff Castle, its the perfect location for city breaks in Cardiff and for exploring the beautiful countryside and beaches of South Wales.Find out about the city's history at The National Museum of Wales, admire the architecture of Llandaff Cathedral and enjoy shopping, dining and watersports at Cardiff Bay.With 102 modern, air conditioned bedrooms, restaurant and bar, the Angel Hotel Cardiff is the perfect place to stay when exploring this vibrant and historic city. ... more   less 
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Also Known As:
Barcelo Cardiff
Angel Hotel Cardiff
The Angel Hotel Cardiff, Wales

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