I have stayed at the Park Inn several times over the years and have always found it good and staff friendly.
On this occasion it was disappointing to find the carpets dirty and in desperate need of replacing, wallpaper flaking and old chewing gum on the bedroom carpet. Don't get me wrong the rooms are adequate and you really can't fault the location. Directly opposite the Motorpoint Arena and John Lewis two minutes away.
Car parking costs £12 per 24 hours and you maybe lucky to get a space.
We stayed for 2 nights as it was convenient for the Millenium Centre where we watched Singing in the Rain which was fab.
Four o'clock this morning we were woken by female voices shouting and screaming in the corridor. We eventually went out to see what was happening and it appeared 3 young girls had invited some lads back to their room which had clearly gone wrong. They were very loud and drunk and there was clearly no concern for other guests.
Breakfast is in the restaurant area and really plentiful - full cooked , cereal, fruit etc is on offer and the staff are polite, helpful and friendly. Unfortunately nobody challenged two females who came in their bedwear!! Pyjamas and nightdress. Other guests were clearly shocked as this was totally inappropriate.
Sadly the reception staff were not that helpful. They did not ask if everything was ok so at that point it seemed pointless to tell them about the escapades of the night. It was only when an elderly guest informed them of a noise on a different floor that I felt the need to say something as one of the male receptionists was rude and loud so I did say that he was not professional and his customer service was non existent which I think took him by surprise!
You can't blame the cleaning staff for the tired and dated rooms as they did a good job.
Would we stay here again - sadly no.
- Official Description (provided by the hotel):
- Hotel located in the heart of the city, opposite Cardiff International Arena. ... more less
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- Also Known As:
- Park Inn By Radisson Cardiff City Centre Hotel Cardiff
- Park Inn Cardiff
- Cardiff Park Inn
- Jurys Inn Cardiff
- Park Inn By Radisson Cardiff City Centre Wales